Apr 5, 2022 04:17:59 PM Edited May 23, 2022 01:32:02 PM by Andrea G
I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."
Solved! Go to Solution.
Dec 4, 2022 07:23:01 PM Edited Jan 13, 2024 06:08:42 AM by Pradeep H
Hi AJ,
If you need help signing in to your account, weโll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Thank you,
Pradeep
Jul 17, 2024 03:17:28 PM by Clara I
I created this account to be able to access upwork support
I lost access to my gmail and phone number associated with my gmail,my Upwork account is directly linked to my gmail address, I am unable to access my main account
I kindly request your assistance to log into my main upwork account.
Jul 18, 2024 05:08:37 AM by Atakan D
"I had a previous account registered with the email address inf@xxxxxxx. However, when I try to log into my account, it asks for Google verification. Even though I know my password, I can't access my account. Can you help me?"
Jul 18, 2024 06:28:32 AM by Joanne P
Hi Atakan,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Jul 27, 2024 05:47:42 AM by Rosy K
I'm having trouble logging into my Upwork account with my new email using Google sign-in. It says, "You have not activated the Google sign-in method for this account."
Can support help?
Jul 29, 2024 02:11:59 AM by Tal S
Can't sign in to my account. It tells me to sign in with google and when signing in with google it shows this:
Can soemone help?
Can't reach the support becuase can't sign in so I'm reaching from another account...
Jul 31, 2024 06:05:31 PM by Muhammad M
I logged in to upwork my continue as google. But now i lost my gmail account and i am not able to login to upwork. I tried to contact customer support but i am unable to get my account. How can i get my account back. I can verify my identity. Also i have the phone number attached to upwork. Also have transaction history in payoneer. Please help me to get my account back
Jul 31, 2024 06:15:19 PM by Ivygail J
Hi Muhammad,
I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Aug 1, 2024 05:16:01 AM Edited Aug 1, 2024 06:30:02 AM by Ronna P
Hi,
I am not able to login to my freelancer account with email **Edited for Community Guidelines**
May be it has been deleted by mistake. I am not receiving any reset password link nor can login through gmail.
Getting this error:
Aug 1, 2024 06:32:46 AM by Ronna P
Hi Shruti,
Iโm sorry to hear about the issue youโve experienced when logging in to your account. I have shared your post to a support ticket to look into this for you. One of our agents will be in touch with you shortly to assist.
Aug 18, 2024 07:25:05 AM by Levi R
Hello, I am trying to begin the identity verification process but cannot go through with it because it redirects me to the mobile website, which will not allow me to sign in. I am signed in on the mobile app as well as here, on desktop browser. The mobile website will not load the login page and I cannot get any help from customer support, so here I am. I select to sign in via Google and it only refreshes the page. I put in my email and hit confirm and it refreshes the page.
Aug 18, 2024 08:17:52 AM by Ronna P
Hi Levi,
Iโm sorry to learn you werenโt able to contact the Upwork Support Team directly, or file a ticket. I have shared your post to a support ticket to look into this further. One of our agents will reach out to you to assist.
To access our support services in the future, it would be best to follow the steps below:
We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.
Aug 21, 2024 10:11:22 AM by Mufaz A
Hello
I can't withdraw my earnings on upwork because I login with a social account(gmail)
when I get to "get paid button"
i am asked to input my password to verify my identity. When I input my gmail password, it says verification failed.
normally I login to upwork with social logging Google account. So i believe upwork is asking for the same login credentials to verify my identity so my payment get released.
upwork doesn't provide a social login verification option to do this. I am provided only input password field after clicking "get paid"
kindly help sort this out. Is there a workaround.
Aug 21, 2024 12:50:51 PM by Ronna P
Hi Mufaz,
I'm sorry to hear about your issue when logging in to get paid. Iโve escalated your post to a support ticket where one of our agents can assist you further.
Aug 27, 2024 02:33:55 PM by Pranjusha P
I am also facing the same issue. i had changed my email id and created a password recently. but i am not able to login by using the new username and password. its showing that i used google account to login, but that email account already changed. hence i have to use older gmail account to login upwork and my profile shows new email. please help me
Aug 27, 2024 06:46:13 PM by Ivygail J
Hi Pranjusha,
I am sorry to hear that you are having issues logging in to your account. I've escalated your community post to a support ticket and one of our agents will be in touch with you soon to assist.
Sep 3, 2024 12:27:41 AM by Silvia K
Hello,
I have a problem using Google sign-in on desktop - it doesn't work at all.
I can only log in from my phone. I even tried downloading the desktop app, which redirects me to the same page to log in, in the browser. When I click "continue with Google," a classic Google sign-in window appears, but when I sign in, nothing happens. It doesn't log me in, nor give an error. As if the page didn't react.
Thank you in advance for your response.
Sep 3, 2024 02:39:00 AM by Pradeep H
Hi Silvia,
I am sorry to hear about the trouble experienced while signing in to your Upwork account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
- Pradeep
Sep 3, 2024 04:02:08 PM by Christine N
Hello,
How can I switch from using Google to sign in to using my email and password instead?
Thank you,
Christine Njeri
Sep 3, 2024 06:30:06 PM by Joanne P
Hi Christine,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Sep 5, 2024 11:35:43 AM by Christine N
Sep 5, 2024 02:52:28 PM Edited Sep 8, 2024 04:54:32 AM by Ivygail J
Hello Christine,
Thank you for getting back to us. I checked your original post, and it looks like you did not post the answer to your security question publicly. I also would like to confirm that we have received your response to your support ticket. The agent handling your concern will reach out to you soon. You can access your support ticket on this page.