Google Sign-in not working

[5a22752e]

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

[JoanneP]

Hi Danha,

We've escalated your case into a support ticket. One of our agents will contact you directly and assist you further. 

[72672c03]

I had to create  new account since I can't login to my existing account.

Please fix this "you have not activated the google sign in method for this account" error.

I don't know what to do since your community.upwork.com freezes every time I try to access resources and you have no form of support chat or phone number.

I need this fixed as soon as possible!

[LuiggiR]

Hi Arron,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[aef16d70]

Can someone please assist me? I haven't used Upwork in a while and when I tried to login to my freelancer account, it wouldn't let me. It says this account uses Google sign-in, and when I try to do it that way, it says my account isn't recognized.

I have a lot of data on this account and I need to recoup that. Thanks!

[7922103f]

Did you email this issue to Upwork?

My account was blocked for not submitting KYC. I emailed this issue to them. They took 3 weeks, but now I can use my account. I am sure they will look into this matter. They have a strong analytics team.

[LuiggiR]

Hi Amanda,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[396489e3]

**Edited for Community Guidelines**

i cant login in 

[PradeepH]

Hi Abhaya,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[engmech83]

I was adding a payment method when it asked me to re-enter the password. How can I enter my password when I don't have one? I used Google sign-in so no need for a password.

[PradeepH]

Hi Chris,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[797a427c]

I created this account to be able to access upwork support
I lost access to my gmail and phone number associated with my gmail,my Upwork account is directly linked to my gmail address, I am unable to access my main account 

I kindly request your assistance to log into my main upwork account.

[1103a9cd]

live chat support

[IvygailJ]

Hi Clara,

I saw your post in the community and converted it into a support ticket. Rest assured that one of our agents will be reaching out to you. You can access your support ticket here. 

[f9da6060]

"I had a previous account registered with the email address inf@xxxxxxx. However, when I try to log into my account, it asks for Google verification. Even though I know my password, I can't access my account. Can you help me?"

[JoanneP]

Hi Atakan,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[3941490b]

I'm having trouble logging into my Upwork account with my new email using Google sign-in. It says, "You have not activated the Google sign-in method for this account."

Can support help?

[PradeepH]

Hi Rosy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[5621dcd8]

Can't sign in to my account. It tells me to sign in with google and when signing in with google it shows this:

Can soemone help? 

Can't reach the support becuase can't sign in so I'm reaching from another account...

[PradeepH]

Hi Tal,

I am sorry to hear about the trouble signing in to your Upwork account. I will share your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[1f124a56]

I logged in to upwork my continue as google. But now i lost my gmail account and i am not able to login to upwork. I tried to contact customer support but i am unable to get my account. How can i get my account back. I can verify my identity. Also i have the phone number attached to upwork. Also have transaction history in payoneer. Please help me to get my account back 

[IvygailJ]

Hi Muhammad,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[f2e39bca]

Hi,

I am not able to login to my freelancer account with email  **Edited for Community Guidelines**

May be it has been deleted by mistake. I am not receiving any reset password link nor can login through gmail.  

Getting this error:

Google account a...3@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked. Can someone please help??

I also tried to submit my query in Upwork support chat which says that my account will be reactivated in 48 hours. I am waiting since 3 days but no response. 

[RonnaP]

Hi Shruti,

I’m sorry to hear about the issue you’ve experienced when logging in to your account. I have shared your post to a support ticket to look into this for you. One of our agents will be in touch with you shortly to assist.

[0a100814]

Hello, I am trying to begin the identity verification process but cannot go through with it because it redirects me to the mobile website, which will not allow me to sign in. I am signed in on the mobile app as well as here, on desktop browser. The mobile website will not load the login page and I cannot get any help from customer support, so here I am. I select to sign in via Google and it only refreshes the page. I put in my email and hit confirm and it refreshes the page.

[RonnaP]

Hi Levi,

I’m sorry to learn you weren’t able to contact the Upwork Support Team directly, or file a ticket. I have shared your post to a support ticket to look into this further. One of our agents will reach out to you to assist.

To access our support services in the future, it would be best to follow the steps below:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

[leovipes]

Hello

I can't withdraw my earnings on upwork because I login with a social account(gmail)

when I get to "get paid button"

i am asked to input my password to verify my identity. When I input my gmail password, it says verification failed. 

normally I login to upwork with social logging Google account. So i believe upwork is asking for the same login credentials to verify my identity so my payment get released.

upwork doesn't provide a social login verification option to do this. I am provided only input password field after clicking "get paid" 

kindly help sort this out. Is there a workaround.  

[RonnaP]

Hi Mufaz,

I'm sorry to hear about your issue when logging in to get paid. I’ve escalated your post to a support ticket where one of our agents can assist you further. 

[85118da8]

I am also facing the same issue. i had changed my email id and created a password recently. but i am not able to login by using the new username and password. its showing that i used google account to login, but that email account already changed. hence i have to use older gmail account to login upwork and my profile shows new email.  please help me

[IvygailJ]

Hi Pranjusha,

I am sorry to hear that you are having issues logging in to your account. I've escalated your community post to a support ticket and one of our agents will be in touch with you soon to assist.

[3f5df08c]

Hello,

I have a problem using Google sign-in on desktop - it doesn't work at all.

I can only log in from my phone. I even tried downloading the desktop app, which redirects me to the same page to log in, in the browser. When I click "continue with Google," a classic Google sign-in window appears, but when I sign in, nothing happens. It doesn't log me in, nor give an error. As if the page didn't react. 

Thank you in advance for your response.

[PradeepH]

Hi Silvia,

I am sorry to hear about the trouble experienced while signing in to your Upwork account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[e7b14374]

Hello,

How can I switch from using Google to sign in to using my email and password instead? 

Thank you,

Christine Njeri

[JoanneP]

Hi Christine,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[e7b14374]

Wait, does this mean that I just posted the answers to my security
questions publicly on the forum?

[IvygailJ]

Hello Christine,

Thank you for getting back to us. I checked your original post, and it looks like you did not post the answer to your security question publicly. I also would like to update you on your response to your support ticket. The agent handling your concern will reach out to you soon. You can access your support ticket on this page. 

[e7b14374]

Thank you so much! Upwork support is the best I have ever encountered. Keep
up the good work!

[3091ee54]

"Why can't I just log in with a username and password? It keeps asking me to log in through Google Mail."

[f156cd36]

Hello Orest V

There, both option are availble, you can use any of them to login your Upwork account. 

Upwork requires logging in through Google Mail or other third-party accounts for security purposes and to streamline the login process. If you're facing issues, you can try resetting your password or contacting Upwork support for assistance.

[PradeepH]

Hi Orest,

If you have registered your Upwork account using 'Sign in with Google' option, you will need to use your Google credentials to log into Upwork. You can also use your Google email address and Upwork password to log in.

- Pradeep 

[1aa39c22]

Hi community.

I am having issues adding tax information to my account. When I created my account I used google sign in, but when I wanted to add the information it asked me for my password which I never set it. When I click in forgot my password the app kicked me out. The same option if I do in the security section.

Thanks a lot in advance for your help.

Rafael