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Tahir's avatar
Tahir N Community Member

Google Sign-in not working

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hi AJ,

 

If you need help signing in to your account, weโ€™ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the โ€˜Chat with Upwork' button.
  2. Type a question or topic and select โ€˜Sendโ€™. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Thank you,

Pradeep

View solution in original post

501 REPLIES 501
Nik's avatar
Nik T Community Member

Hello! For some reason I can't write you a message, when going to your profile, upwork writes "This profile is no longer available".

Pradeep's avatar
Pradeep H Moderator

Hi Nik,

 

Could you please try sending a message now?

 

- Pradeep

Nik's avatar
Nik T Community Member

wrote in a personal message

Nik's avatar
Nik T Community Member

Nobody ever answered(

Alfreda's avatar
Alfreda S Community Member

Hu, I'm having trouble signing in to my account. Keep pressing the "continue with him Google" but nothing happens

Thank you 

Arjay's avatar
Arjay M Retired Team Member

Hi Alfreda,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

 

~ Arjay
Upwork
Harsimran's avatar
Harsimran S Community Member

I'm facing this issue while logging in, You have not activated the Google sign in method for this account. Please choose another sign in method for this email address. Please, help!

Luiggi's avatar
Luiggi R Moderator

Hi Harsimran,

 

I'm sorry you're having trouble logging in. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Maksym's avatar
Maksym F Community Member

I registered with google account, I dont have a password. And system ask me to write password what dont even exist

Pradeep's avatar
Pradeep H Moderator

Hi Maksym,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Matheus's avatar
Matheus M Community Member

Basically, I just used a Google Sign In that requires access to our previous company email, but when I recently left and lost access to that email I was unable to login in my account.

 

Could I have some support?

Nikola's avatar
Nikola S Moderator

Hi Matheus,

 

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Stephanie's avatar
Stephanie J Community Member

Hi Nikola,

 

I'm having the same issue.

 

I have been trying to sign in using my other client account. When I click on "Continue with email", the site asks me to Continue with Google. When I do and sign in Google with my email, I get the following error: 

 

You have not activated the Google sign in method for this account. Please choose another sign in method for this email address.

 

Can you please help?

 

Thanks,

 

Stephanie

Arjay's avatar
Arjay M Retired Team Member

Hi Stephanie,

 

Iโ€™ve escalated your community post to a support ticket to give your case the attention it deserves. I'm sorry you're having difficulties logging in. One of our agents will be in touch with you soon on this page to assist.

 

~ Arjay
Upwork
Ashhad's avatar
Ashhad A Community Member

I had to create this account because this is the only way to contact the Upwork support. I have recently sold my Macbook and before selling it I changed my Email from an @icloud.com one to an @hotmail.com one, however, now when I'm trying to login into my new computer, despite entering the Hotmail credentials, it is still forcing me to use the Apple sign in to which I have no access anymore. I still have my account credentials as well as the phone number I have used to register. The only thing I do not have anymore is access to my previous Macbook which had the two factor and the Icloud email as I am now using a windows pc. I am stuck in a loop here because with no Macbook I cannot receive a verification code and without the said code I cannot login into the Apple Id. I had changed my email before selling off my Macbook, however, I do not know why upwork is forcing me to use Apple signin regardless. Please help 

Pradeep's avatar
Pradeep H Moderator

Hello Ashhad,

 

I am sorry to hear about the trouble signing into your Upwork account. Could you please click on my name above this post and send me a private message with the registered email address for the account you are referring to?

 

- Pradeep

Ashhad's avatar
Ashhad A Community Member

Message sent

 

Archimedes's avatar
Archimedes R Community Member

I changed my email address in my Upwork and when I try to log in, it gives me this prompt -- "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address." 

 

Pls help!

Luiggi's avatar
Luiggi R Moderator

Hi Archimedes,

 

I'm sorry to hear you're having trouble logging in after making the update. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Ahmad's avatar
Ahmad A Community Member

I have forgotten my password to the upwork account I was using . I no longer have access to the email adress that Is linked to the account so I cannot recieve the email which seems to be the only option to change password and regain acess . I created this upwork account seperate to the one i am trying to access so that I could reach out to the community.. someone please help . thanks 

Arjay's avatar
Arjay M Retired Team Member

Hi Ahmad,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in regaining access to your account.

 

~ Arjay
Upwork
Sonu's avatar
Sonu S Community Member

Hi! 

 

Please help. I am experiencing the same issue with my Upwork account.

When clicked on google sign-in, the google sign-in prompt is opening and then closing on its own.

I even created this account just so I could reach out and seek for assistance. Please. 

 

 

Thank you! 

Pradeep's avatar
Pradeep H Moderator

Hello Sonu,

 

I am sorry to hear the trouble accessing your account. Could you please click on my name above this post and send me a private message with the registered email address for the account in question? 

 

- Pradeep

M's avatar
M S Community Member

I cannot access my account and UPworks says they can only communiate wiht my through the account, So I have set up new account but even there,  cannot communciate with UPworks!

Luiggi's avatar
Luiggi R Moderator

Hi there,

 

Can you please click on my name and send me a private message with the registered email address of the account in question? I'll be happy to assist you further. 

~ Luiggi
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