Solved: Google Sign-in not working - Page 9

Andrea G · ‎04-05-2022

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

Pradeep H · ‎12-04-2022

Hi AJ,

If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Thank you,

Pradeep

View solution in original post

Christopher E · ‎01-11-2023

I am trying to log in to my main account which was made using Gmail, I deactivated my account a few months back and am now trying to re-activate it/log in. I am unable to do so as I keep getting stuck with this error:

Google account (e...r@gmail.com) is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.

Emre A · ‎01-13-2023

When I try to log in with the Chrome browser that I normally log in to every day, it does nothing even though I click the Sign In With Google button. I tried logging in from a different browser and it succeeds. How can we fix this?

I can only login with my google account.

I deleted all the cookies in Chrome and it still didn't work.

Andrea G · ‎01-13-2023

Hi Emre,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~Andrea

Arjay M · ‎01-19-2023

I have the same issue. My email for the account is **Edited for Community Guidelines** and is not a google account. I want the google sign in removed. I have pending money on my account and want to use it for a project. I need this resolved urgently or my money on the account refunded

Trosclairson J · ‎01-19-2023

Hello,

My main account just went down, and I'm so frustrated as I can't log in to pay my freelancers. Upwork is so unprofessional. This needs to be addressed. My anger is out of control.

Arjay M · ‎01-19-2023

Hi Trosclairson,

Could you please click on my name above this post and send me a private message with more information about your main account? The email address associated with it would be extremely helpful. Looking forward to your message.

~ Arjay

Yuri S · ‎01-22-2023

Hi, I have to use my husband's account to submit this question, because I cannot either sign-up or sign-in with my email.

When i try to sign up, it says that the email already exists. But when I try to login it says that the email is not correct. And I also get "Google account a...@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked".

Thank you.

Luiggi R · ‎01-22-2023

Hi there,

Thanks for reaching out. Could you please click on my name above this post and send me a private message with the registered email address of the account in question? Thank you!

~ Luiggi

Yuri S · ‎01-24-2023

Hi Luiggi,

I'm sorry, i couldn't find a way to send you a private message. When clicking on your name, i get your profile page, but there's no way to contact you directly. Please see the screenshot

Arjay M · ‎01-24-2023

Hi Yuri,

Arjay here stepping in for Luiggi. You should now have the option to send a private message to either me or Luiggi with more information about the account you need assistance with. The email address would be extremely helpful. Looking forward to your message.

~ Arjay

Yuri S · ‎01-24-2023

Hi Arjay, Thank you, i can see the message button now, but It doesn't let the message go thru as it detects "bad words".

I also tried shrinking it down but still got an error.

I can assure you that the my wife's email is not a bad word either.

P.S. eventually I cheated the system by splitting the email address to many words..

Arjay M · ‎01-24-2023

Thank you for your response Yuri,

Yes, I did receive your message and we appreciate you sharing this information. I have shared your report with the appropriate team and one of the members will be assisting you further. Please expect an update on the email associated with the account you need assistance with. Feel free to coordinate with the team by responding if you have questions or need further assistance.

~ Arjay

Yuri S · ‎01-25-2023

Thank you

Jero H · ‎09-08-2023

"You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."
I have the same problem with my account, I made this account in order to send this message

Annie Jane B · ‎09-09-2023

Hi Jero,

Could you please click on my name to send a PM and provide more information? Thank you.

~ AJ

Bishal A · ‎01-28-2023

upwork log out me everytime i close my browser (chrome) and i have to login every time and also i changed my email address and when i try to login to my account using my new email a message saying "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address." pops up and i have to use my old one to login.

Annie Jane B · ‎01-28-2023

Hi Bishal,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ AJ

Mohammed Amine L · ‎02-08-2023

when i try to login to my account it shows the Error

Google account n...i@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.

when i sign up

and it says

Account already in use

Arjay M · ‎02-08-2023

Hi Mohammed Amine,

Firstly, please be reminded that users are only allowed to have one account, and having multiple accounts is a violation of Upwork's TOS. I've shared your report with the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page once your case is fully reviewed.

~ Arjay

Mohammed Amine L · ‎02-09-2023

It's not my account it's my friend's account he just asked me to post this with my account

Isaiah P · ‎03-25-2023

I'm having the same issue, my account won't let me login. I need this to access my tax info; Upwork please respond ASAP. I can change my password, but not login. How does that make any sense? And yes I'm currently logged in under a different account, even though that's against the guidelines, but you can't even submit a report or ask for help unless you're logged in. I tried calling but they force you to the website. EXTREMELY unprofessional and inefficient. I need this fixed ASAP.

Luiggi R · ‎03-25-2023

Hello Isaiah,

Could you please click on my name above this post and send me a private message with more about the account you need assistance with?

~ Luiggi

Isaiah P · ‎03-25-2023

Hey Luiggi,

When I click on your name it takes me to an about page. If I click on your profile it says unavailable. how do I send you a private chat from your about page?

Pradeep H · ‎03-25-2023

Hi Isaiah,

Could you please try sending a private message now?

Thank you,

Pradeep

Isaiah P · ‎03-27-2023

I sent it.