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5a22752e
Community Member

Google Sign-in not working

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

ACCEPTED SOLUTION

Hi AJ,

 

If you need help signing in to your account, weโ€™ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the โ€˜Chat with Upwork' button.
  2. Type a question or topic and select โ€˜Sendโ€™. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Thank you,

Pradeep

Upwork

View solution in original post

454 REPLIES 454
045d70f2
Community Member

I wrote you a PM, but I still haven't got a response.

 

I need assistance, already posted on this forum but no one helped me. I cannot access my main account due to google sign in not working, I had to create this account due to not being able to contact support otherwise.

ArjayM
Community Member

Hi Maria,

 

Iโ€™ve escalated your community post to a support ticket for further review. One of our agents will be in touch with you soon on this page to assist.

 

~ Arjay
Upwork
3c083171
Community Member

Hello,

 

I am logged in via google email and can't access settings eventhough i am putting the right password.

How can i fix this issue?

 

Thanks in advance.

Hi Maroun,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork

Hi Maroun, can you help me as well. Our employee account got the same Google email reactivated which was connected to her upwork account. Now she sees the same error:

"You have not activated the Google sign in method for this account. Please choose another sign in method for this email address". Due to not being able to access my acocunt, I cannot modify that option.


 

ArjayM
Community Member

Hi Michael,

 

We certainly understand how you want this issue resolved immediately. However, since there's already a support ticket set up, we highly suggest you continue coordinating with the team through the email linked to your case, and they'll surely assist you accordingly. You may also access your ticket here to keep track of the progress. 

 

~ Arjay
Upwork
3b16aa1c
Community Member

Hi Arjay,

Where, your link is for an old ticket? There is not ticket pertaining to Google Sign-In in my support tickets. Attached is proof. The only ticket in my support is for identity verification, which I have already completed done 2 days ago (as you can see from my attachment).

Again, can you show me where this ticket for Google Sign in as it? 

Hi Michael,

 

Apologies for the confusion. I have followed our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork
3b16aa1c
Community Member

Can someone please reply my issue or ticket? I had posted a simmillar problem for our employee account on here but no one has responded.
Moderator- you merged the questions, great but can I get a solution or someone PM me to help fix our other account?

c2a71537
Community Member

I used Google sign in option to open my account, and the name on my google account is not my legal name as I am now married. I've tried editing my name since JUNE 2023..till now nothing has been done. please I need help fixing this issue so as to be able to use my account fully. I can't even fill the "Get Paid" section because of the name issue. please help!

ArjayM
Community Member

Hi Mary,

 

I see that you were able to sign in via Google sign in. It's completely fine if you have a different name on your credentials (Google account) upon logging in. Just make sure that If you are withdrawing directly to your bank account, the beneficiary name on your bank account must match your verified name on Upwork. You can access the Get Paid section and set up your preferred payment method. Let us know if you need further assistance.

 

~ Arjay
Upwork
f3d38eb3
Community Member

Dear UpWork,

in the past days I opened a Freelance profile (User ID cdba4cf2) using another email.
In fact, by not remembering the password and logging in with the gmail profile, I was unable to manage the creation of the new Freelance profile from the Client profile.

Is it possible to combine the two profiles under a single management email?

Greetings,
Diego Lucarini.

Hi Diego,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork
4ff359e3
Community Member

Hi if you guys could help me out as well. I created this account solely to get help for my original account. Google sign in is not working. Looking forward to your response. 

Hi Reyna,

 

Thank you for reaching out.

I have escalated your case to our team and you will receive a support ticket from one of our agents soon to assist further. You can access your support tickets here.

Regards,


~ Johnabi
d94e26ab
Community Member

I use google login. When I try to go to Settings of my upwork account, it's asking me my account password. which is google password. I can't enter my google password in upwork. Why can't I see my own account setting? Also, there should be a way to change how we login. I want to change it to aother email id. Pls. advise.

Hi Rupali,

 

I'm sorry you're having trouble accessing your settings. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
844bd2d6
Community Member

I canโ€™t log into my profile, it says That Google account is not recognized on Upwork. To apply I had to register a new profile, I know that is against the rules of the platform

ArjayM
Community Member

Hi Nik,

 

I'm sorry to learn that you're having trouble logging in to your account. Thank you for being well aware of Upwork's TOS. Could you please click on my name and send me a PM with the email address associated with the account you need assistance with? I'll have that reviewed and assist you accordingly. Looking forward to your message.

 

~ Arjay
Upwork
844bd2d6
Community Member

Hello! For some reason I can't write you a message, when going to your profile, upwork writes "This profile is no longer available".

Hi Nik,

 

Could you please try sending a message now?

 

- Pradeep

Upwork

wrote in a personal message

844bd2d6
Community Member

Nobody ever answered(

2be8fab5
Community Member

Hu, I'm having trouble signing in to my account. Keep pressing the "continue with him Google" but nothing happens

Thank you 

ArjayM
Community Member

Hi Alfreda,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

 

~ Arjay
Upwork
6f2a1968
Community Member

I'm facing this issue while logging in, You have not activated the Google sign in method for this account. Please choose another sign in method for this email address. Please, help!

Hi Harsimran,

 

I'm sorry you're having trouble logging in. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
01355743
Community Member

I registered with google account, I dont have a password. And system ask me to write password what dont even exist

Hi Maksym,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork
915ad2af
Community Member

Basically, I just used a Google Sign In that requires access to our previous company email, but when I recently left and lost access to that email I was unable to login in my account.

 

Could I have some support?

Hi Matheus,

 

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork

Hi Nikola,

 

I'm having the same issue.

 

I have been trying to sign in using my other client account. When I click on "Continue with email", the site asks me to Continue with Google. When I do and sign in Google with my email, I get the following error: 

 

You have not activated the Google sign in method for this account. Please choose another sign in method for this email address.

 

Can you please help?

 

Thanks,

 

Stephanie

Hi Stephanie,

 

Iโ€™ve escalated your community post to a support ticket to give your case the attention it deserves. I'm sorry you're having difficulties logging in. One of our agents will be in touch with you soon on this page to assist.

 

~ Arjay
Upwork
2d005afb
Community Member

I had to create this account because this is the only way to contact the Upwork support. I have recently sold my Macbook and before selling it I changed my Email from an @icloud.com one to an @hotmail.com one, however, now when I'm trying to login into my new computer, despite entering the Hotmail credentials, it is still forcing me to use the Apple sign in to which I have no access anymore. I still have my account credentials as well as the phone number I have used to register. The only thing I do not have anymore is access to my previous Macbook which had the two factor and the Icloud email as I am now using a windows pc. I am stuck in a loop here because with no Macbook I cannot receive a verification code and without the said code I cannot login into the Apple Id. I had changed my email before selling off my Macbook, however, I do not know why upwork is forcing me to use Apple signin regardless. Please help 

Hello Ashhad,

 

I am sorry to hear about the trouble signing into your Upwork account. Could you please click on my name above this post and send me a private message with the registered email address for the account you are referring to?

 

- Pradeep

Upwork

Message sent

 

tsiremo
Community Member

I changed my email address in my Upwork and when I try to log in, it gives me this prompt -- "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address." 

 

Pls help!

Hi Archimedes,

 

I'm sorry to hear you're having trouble logging in after making the update. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
177ea7b8
Community Member

I have forgotten my password to the upwork account I was using . I no longer have access to the email adress that Is linked to the account so I cannot recieve the email which seems to be the only option to change password and regain acess . I created this upwork account seperate to the one i am trying to access so that I could reach out to the community.. someone please help . thanks 

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