HElP! Account on hold for 7 days. Documents submitted for verification.

[#1]

I was asked to verify my identity when trying to purchase connects after I entered my card details. Notification said Upwork will get back to me in 1 day. It has been 7 days since I have verified my ID and submitted requried documents. My account is still on hold. I have a pending job as well. Please assist. Thank you!

[#2]

It seems like Upwork has triggered a verification process to ensure the security of your account and the transaction you are attempting to make. When platforms like Upwork ask for identity verification, it is a standard procedure to prevent fraud and protect users' financial information.

In this case, Upwork will likely review the information you provided and may request additional verification steps to confirm your identity. This process is essential for maintaining a secure environment for online transactions and safeguarding both your account and the platform's integrity.

It is recommended to wait for Upwork to get back to you with further instructions on how to complete the verification process. Be prepared to provide any additional documentation or information they may require to verify your identity successfully. If you have any concerns or questions during this process, you can reach out to Upwork's customer support for assistance and clarification.

[#3]

Hi Hasan,

I am sorry to hear that your account has been placed on hold. I will be happy to help. I shared your concern with our team, and one of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

[#4]

I appreciate your quick response on the matter. Thanks.