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158123de
Community Member

Has UpWork live chat been closed down?

Hi,
Just curious to know if the live chat option has been closed down permanently? Or has it just been made harder to find?
I don't really get anything out of these bots referring to articles. 

3 REPLIES 3
spectralua
Community Member

It still there. Via bot. Ask bot for support, agent, live chat.. after some repeats you will found contact support options there. Live or Create ticket.

158123de
Community Member

I tried that and then I'm only asked to create a ticket.

759e32fa
Moderator
Moderator

Hi Simon,

 

Thank you for reaching out to us. Mykola is correct, it still exists. But please know that the live chat option only appears to Top Rated and Top Rated Plus freelancers as part of their benefits. You can still get connected with our support team by creating a support ticket by following the steps Mykola has provided. But once you go further down the chatbot, you will see an option to create a support ticket instead of access to live chat.


~ AJ
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