Has anyone encountered this issue? Access denied

[#1]

Hello,

Does anyone encounter this when you try to access Upwork? 

Thanks and regards,

Kieu.

[#2]

I am facing same issue on my account. can anyone help?

[#3]

Me too. Admin please help.

[#4]

Hi Natalie,

I am sorry to hear about the error while accessing your Upwork account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#5]

I am getting this error today. Can anyone help me from Upwork? Thanks

[#6]

Hello dear,

I am also facing same error. Please help me.

[#7]

why this is happening? anyone please help

[#8]

Same for me. Upwork crashed. Probably it's everyone. Relax, get some coffee.

[#9]

Thanks. 

[#10]

My favorite part of it, is that (at least for me) it's on the Upwork Status page too—so I can't get any info on whether they know about it or not.

*sigh*

[#11]

I guess it was quickly resolved.

[#12]

I am also getting this error today. Can anyone help us?

[#13]

Hi, I have the same issue here.

[#14]

It seems to be fine now here

[#15]

Hello, I have the same problem! I finished the first contract and had not yet managed to withdraw the money when I could not access the site due to error 1015.

[#16]

 have been blocked out for the same issue!  I uploaded a small video for one of my contractors to look at... could it be that.  Its a nightmaere, now I can't communicate with him.  URGENT

[#17]

Hello, I have a problem! I finished the first contract and had not yet managed to withdraw the money, when I could not access the site due to error 1015. It seems that I did not do anything that could cause me to be banned. I have a satisfied client, I don’t use VPN. But I can’t log in either from my computer or my phone. And most importantly, I can’t withdraw money

[#18]

Seems to be an error on their side, been getting the same isuse for the past hour or so...
You need to either login on another browser or delete cache/cookies to be able to get back in.

[#19]

I have the same error right now, even though i cleared all the cookies on the browser it still didn't solve the problem.

[#20]

Same issue with me. I just created the account yesterday. Didnt received any emails for being banned. Cleared cookies and caches still give me this ERROR 1015. And the status page of the website says it's up and all is working well.  

[#21]

I have been getting Error 1015 and being temporarily suspended when trying to log hours in the contracts page.
Fortunately, by deleting cookies and cache or using another browser, I can get back into my account to message clients, but I need this solved ASAP as I need to log hours before the week has ended. Also, the mobile app seems to work fine.
Is there anything I can do about this situation to fix the browser issue? This is going to be a major headache to work with on Upwork if it keeps happening.

[#22]

Hello, I am new to this platform. I am also experiencing Error 1015. Yes, by deleting cookies and cache I am able to return to the site.
Would appreciate if Upwork is able to solve this soonest. Thanks

[#23]

I tried to log in to my client account and got this message. I cleared the cache and was able to login again, but just for 15 seconds. 

[#24]

I am getting the same error, need quick help as I have urgent work with my clients.

Thanks in advance!

Best regards,

Houceyn Lakhal

[#25]

Hi, please try to clear all Localstorage, cookies storage and some caches. Hope it'll work!