Has anyone encountered this issue? Access denied

[#1]

Hello,

Does anyone encounter this when you try to access Upwork? 

Thanks and regards,

Kieu.

[#2]

Hey! Got the same error, and tried both Chrome and Opera along with the clearing cache & cookies 

[#3]

Hello, Everytime I try log into my account it says acces denied, and I've been banned!! Why? I have got possible jobs pending.what can I do? I need to know why?? Pls help asap 

[#4]

Hello Joanne Marie!

I'm experiencing the same thing and today I have to deliver a job 😞  what should I do?

Thank you

[#5]

Hi!

I was editing my Upwork profile and my project catalogs all morning. When I tried to submit a proposal for a job I got this message:

"You are being rated Limited, the owner of this site (Upwork) has banned you".

Please could someone help me? I haven't compromised any of the guidelines. 

I was talking with some other clients in order to create a new contract, so I need to be able to use the platform for reviewing and submitting proposals. 

Thank you

[#6]

Hi, I am facing the same issue. 

[#7]

Mine got solved automatically after 10 minutes.

[#8]

same issue here, I have urgent work with my clients and need quick help!

Thanks in advance!

Best regards,

Houceyn Lakhal

[#9]

why have I been banned?? pls can someone help me? I have no idea why ive been banned? and i have jobs pending!

[#10]

You have sinned and fall short of the glory of God.

Just kidding, I get the same error it's strange.

[#11]

I have the same problem right now!

[#12]

I cannot access Upwork and I have a pressing project on the platform that I have paid a freelancer over $7000 so far to complete, every time I try to access the site I get the following message: 

Error 1015

 Ray ID: 81894c8e3f43385e • 2023-10-19 13:17:03 UTC

You are being rate limited

The owner of this website (www.upwork.com) has banned you temporarily from accessing this website.

Please can someone help? 

[#13]

same 

[#14]

Same happened to me, I wrote Support, they said it was an issue with Upwork and that now is up and running 🤘

[#15]

Yes, the platform looks to be back now, I was blocked from it for seveal hours with that message popping up repeatedly, hopefully it doesnt reoccur. 

[#16]

Hi! I am facing the "Waiting for connection" problem. I cleared cache and cookies, changed browser, went to incognito - no help. My internet connection is fine (I'm writing to you here, right?).

How to solve this problem?

**Edited for Community Guidelines**

[#17]

Hi Katya,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18 · Accepted solution]

Hi all,

Thank you for sharing your reports here in the Community. We can confirm that there was recently an issue preventing users from accessing Upwork that has since been resolved. If you're still experiencing this issue please let us know.

[#19]

Im also getting this error today

[#20]

Hi Guilherme, 

Would you please try clearing your browser cache and cookies? Let us know if the problem persists so we can investigate it further. 

[#21]

It resolved itself after a few hours

[#22]

Hi, please try to clear all Localstorage, cookies storage and some caches. Hope it'll work!

[#23]

Hi, please try to clear all Localstorage, cookies storage and some caches. Hope it'll work!