🐈
» Forums » Support » Has anyone encountered this issue? Access den...
Page options
Kieu's avatar
Kieu T Community Member

Has anyone encountered this issue? Access denied

Hello,

Does anyone encounter this when you try to access Upwork? 

Screenshot 2023-10-19 at 20.19.29.png

Thanks and regards,

Kieu.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

Thank you for sharing your reports here in the Community. We can confirm that there was recently an issue preventing users from accessing Upwork that has since been resolved. If you're still experiencing this issue please let us know.

 

~Andrea

View solution in original post

46 REPLIES 46
Ayesha's avatar
Ayesha A Community Member

I am facing same issue on my account. can anyone help?

Natalie's avatar
Natalie C Community Member

Me too. Admin please help.

Pradeep's avatar
Pradeep H Moderator

Hi Natalie,

 

I am sorry to hear about the error while accessing your Upwork account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Arturo's avatar
Arturo F Community Member

I am getting this error today. Can anyone help me from Upwork? Thanks

Ayesha's avatar
Ayesha A Community Member

Hello dear,

I am also facing same error. Please help me.

Nujhat's avatar
Nujhat N Community Member

why this is happening? anyone please help

Capture.JPG

Alexander's avatar
Alexander N Community Member

Same for me. Upwork crashed. Probably it's everyone. Relax, get some coffee.

Nujhat's avatar
Nujhat N Community Member

Thanks. 

Kelly's avatar
Kelly E Community Member

My favorite part of it, is that (at least for me) it's on the Upwork Status page too—so I can't get any info on whether they know about it or not.

 

*sigh*

Raj's avatar
Raj A Community Member

I guess it was quickly resolved.

Raj.K.Ashok
Nico's avatar
Nico H Community Member

I am also getting this error today. Can anyone help us?

Rafael's avatar
Rafael Y Community Member

Hi, I have the same issue here.

Rafael's avatar
Rafael Y Community Member

It seems to be fine now here

Hanna's avatar
Hanna K Community Member

Hello, I have the same problem! I finished the first contract and had not yet managed to withdraw the money when I could not access the site due to error 1015.

Jonty's avatar
Jonty H Community Member

 have been blocked out for the same issue!  I uploaded a small video for one of my contractors to look at... could it be that.  Its a nightmaere, now I can't communicate with him.  URGENT

 

Hanna's avatar
Hanna K Community Member

Hello, I have a problem! I finished the first contract and had not yet managed to withdraw the money, when I could not access the site due to error 1015. It seems that I did not do anything that could cause me to be banned. I have a satisfied client, I don’t use VPN. But I can’t log in either from my computer or my phone. And most importantly, I can’t withdraw money

Tiago's avatar
Tiago P Community Member

Seems to be an error on their side, been getting the same isuse for the past hour or so...
You need to either login on another browser or delete cache/cookies to be able to get back in.

Phung's avatar
Phung T Community Member

I have the same error right now, even though i cleared all the cookies on the browser it still didn't solve the problem.

Daniel's avatar
Daniel M Community Member

Same issue with me. I just created the account yesterday. Didnt received any emails for being banned. Cleared cookies and caches still give me this ERROR 1015. And the status page of the website says it's up and all is working well.  

Tiago's avatar
Tiago P Community Member

I have been getting Error 1015 and being temporarily suspended when trying to log hours in the contracts page.
Fortunately, by deleting cookies and cache or using another browser, I can get back into my account to message clients, but I need this solved ASAP as I need to log hours before the week has ended. Also, the mobile app seems to work fine.
Is there anything I can do about this situation to fix the browser issue? This is going to be a major headache to work with on Upwork if it keeps happening.

Janice's avatar
Janice O Community Member

Hello, I am new to this platform. I am also experiencing Error 1015. Yes, by deleting cookies and cache I am able to return to the site.
Would appreciate if Upwork is able to solve this soonest. Thanks

Aleksandar's avatar
Aleksandar N Community Member

I tried to log in to my client account and got this message. I cleared the cache and was able to login again, but just for 15 seconds. 

Houceyn's avatar
Houceyn L Community Member

I am getting the same error, need quick help as I have urgent work with my clients.

Thanks in advance!

 

Best regards,

Houceyn Lakhal

Akbar's avatar
Akbar A Community Member

Hi, please try to clear all Localstorage, cookies storage and some caches. Hope it'll work!

Latest Articles
Featured Topics
Learning Paths