🐈
» Forums » Support » Re: My NIN slip and Digital ID is being rejec...
Page options
Nike's avatar
Nike A Community Member

Having difficulty as a Nigerian to verify your ID using NIN?

Once you have NIN slip, you can use it for your ID verification. Just ensure it is well snapped and ensure the name, address on it tally with the ones on your profile.
287 REPLIES 287
Gift's avatar
Gift O Community Member

Hi Nike, thank you for this very helpful piece of information. 

Sulaiman Ifeoluwa's avatar
Sulaiman Ifeoluwa T Community Member

that Is the difficulties I am facing right now 

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ifeoluwa,

 

Thank you for your message. Could you please tell us more about the issue you are facing? 

 

Thank you,

Pradeep

Peace's avatar
Peace O Community Member

Hi Pradeep

i have difficulties in verfiying my Nin 

 

Joanne's avatar
Joanne P Retired Team Member

Hi Oluwakemisola,

 

I'm responding here on behalf of Pradeep. I have requested the assistance of our team for your verification. One of our team members will reach out to you via a support ticket.

~ Joanne
Upwork
Peace's avatar
Peace O Community Member

hi Joanne 

is the support ticket through email

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Oluwakemisola,

 

Yes, you will also receive an email notification for the support ticket on your registered email address. You can view and respond to the email directly.

 

- Pradeep

Rachel's avatar
Rachel A Community Member

Hi Pradeep, 

The system is rejecting my Digital NIN. I need to get verified as soon as possible. I have a contract pending and deadline to meet. Please do the manual verification if possible.

Luiggi's avatar
Luiggi R Retiring Moderator

Hello Rachel,

 

I'm sorry you're having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents has contacted you to assist.

~ Luiggi
Chris's avatar
Chris C Community Member

Hi Pradeep, 

I submitted physical and digital NIN, both were rejected.

I have a pending contract and I have an urgent deadline 

please help

-Chris C

Victor's avatar
Victor E Community Member

I am having issues verifying my NIN it keeps showing 'we couldn't recognise your document '

Arjay's avatar
Arjay M Retired Team Member

Hi Victor,

 

I can see that you've coordinated with the appropriate team via a support ticket about this error when trying to verify your ID. Could you please try clearing your browser's cache and cookies before logging back into your account? You may also use a different browser or the incognito mode of the current one.

 

Once logged in, you may go to Settings> Identity Verification to proceed with completing the ID verification. Let us know if you need further assistance afterward; we'll look into that for you.

 

~ Arjay
Upwork
Ginika's avatar
Ginika E Community Member

Good Day LuiggiR,

I have been trying to verify my upwork account using my NIN slip. I haven't been able to capture it, it keeps saying it cannot find the four corners of my ID. Please I need help. What can I do? I cannot get any offer or withdraw unless I am verified.

Arjay's avatar
Arjay M Retired Team Member

Hi Ginika,

 

I'm sorry you're having difficulties verifying your ID. I can confirm that your case has been escalated to the appropriate team for further review. Once done, you will receive an update on your ticket here with more information and assistance.

 

~ Arjay
Upwork
Ginika's avatar
Ginika E Community Member

Good Day PradeepH,

I have been trying to verify my upwork account using my NIN slip. I haven't been able to capture it, it keeps saying it cannot find the four corners of my ID. Please I need help. What can I do? I cannot get any offer or withdraw unless I am verified.

 
 
Joshua's avatar
Joshua C Community Member

Hello

my NIn slip is being rejected 

please I need assistance 

Arjay's avatar
Arjay M Retired Team Member

Hi Joshua,

 

I'm sorry you're having difficulties getting your ID-verified. I've reached out directly to the team handling the review to give your case the attention it deserves. Kindly expect an update from one of the team members on your ticket here and your email once it's been thoroughly reviewed. 

 

~ Arjay
Upwork
Joshua's avatar
Joshua C Community Member

I'm a Nigerian, and as one you only get an NIN slip as an ID or a digital ID Card. But for some reason it keeps getting rejcted by upwork. I tried sending mails to Upwork and was redirected to use the support forum. Please my contract will be suspended in 5 days, and my client is likely to cancel if I dont't get this done before then.

I look forward to y'all's response. I'M LITERALLY TRAPPED!!

Jesutofunmi's avatar
Jesutofunmi K Community Member

Hey Joshua, just wanted to share how I successfully resolved this same issue. I managed to overcome it by utilizing my digital ID card, albeit in a slightly unconventional way – I ended up using another phone to simulate the ID card. But hey, it got the job done!

Joshua's avatar
Joshua C Community Member

Will try that I guess

 

thank you 

Ekpere's avatar
Ekpere O Community Member

Please how did you do it

Olashubomi's avatar
Olashubomi F Community Member

sorry, do you mean the digital id from the nimc app? like you took a picture of it while it was on the nimc app?

Peace's avatar
Peace O Community Member

Hi PrADEEP

Hello sir, I'm having issues verifying with my NIN as well. 
I have tried with the NIN slip as well as the NIN Digital card but still unable to verify my identity 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Peace,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi