Having difficulty as a Nigerian to verify your ID using NIN?

[#1]

Once you have NIN slip, you can use it for your ID verification. Just ensure it is well snapped and ensure the name, address on it tally with the ones on your profile.

[#2]

Hello Peter,

Thank you for reaching out. Upon checking, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it's unexpired and valid. You may need to try multiple times and this will also trigger a manual review process. Please avoid cropping, altering, or uploading a screenshot of your ID card. Acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Before you start the process, please make sure you can verify your identity in two ways, by providing an official government ID and meeting with us for a video chat. You can learn more here.

[#3]

I am currently struggling with the same challenge that my compatriots have long complained about.

I think by now, with all the complaints tendered, Upwork should have understood the unique challenge that we face as Nigerians to procure a solution that prevents its re-occurrence.

I have tendered my Voters card, it was rejected. My NIN is not being captured by the Upwork camera feature. How else am I supposed to verify my profile? 

[#4]

Hi LuiggiR,

I am having the same issue verifying my NIN card. It wasn't supported at first but it's like a loop now and keeps bringing me back to the upload page even after telling me document submitted successfully.

[#5]

Hi Chukwuma,

I am sorry to hear about the trouble you experienced while uploading the documents. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[#6]

Hi Pradeep

I tried uploading with a different browser and it was under manual review for sometime now it's back to tellinge to upload my identity

document 

[#7]

Hi Chukwuma,

I checked and the verification team requires that you update your profile photo. It should be a close-up image of your head and shoulders, clearly showing your face. It should also look professional. That doesn't mean you need to get headshots taken in a studio. It just should be the sort of picture you'd use for a passport or other ID. Please check this help article for more information. 

[#8]

Hi Joanne, 

I have updated my profile picture, do I need to upload the ID card again?

[#9]

Hi Chukwuma,

This is Ronna, stepping in for Joanne. After checking, you need to resubmit your ID so that the relevant team can review your verification. For your guidance, you can visit this helpful page. Let us know if you need further assistance.

[#10]

Hello Luiggi, Pradeep, Joanne and the team.

Please I need help with verifying my identity with my NIN slip.

Could you help with that, I have all the information to confirm my ID at hand, I'll appreciate if it's fixed as I'll loose my skill assessment without it!

[#11]

Please can anybody help?

I just got this email.

Can't verify my NIN slip 

 

[#12]

Hi Saviour,

We’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist. 

[#13]

Hello, I've been trying to verify my upwork account with my NIN ID card and upwork keeps rejecting my ID card. No part of the ID is blurry and it is well lit. Please can someone look into it and let me know what to do. Thank you 

[#14]

Even after submission, it keeps asking me to submit again. It's frustrating