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6f524286
Community Member

Help : Getting "An unknown device or browser has been used to access your account"

I have enabled multi-factor authentication.. changed the password recently.    Still getting these message.

The timing in the message doesn't match with my activity, however the location is showing the city I live in. 
I haven't logged in from any other device other than my laptop.  Is it a bug or security loop hole ?

1 REPLY 1
ArjayM
Retired Team Member
Retired Team Member

Hi Dhananjay,

 

Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you via email for updates and further assistance.

 

~ Arjay
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