May 6, 2024 05:00:03 PM Edited May 6, 2024 05:00:49 PM by Zain A
User has no permissions to perform action access_rooms
May 8, 2024 06:17:57 PM Edited May 8, 2024 08:04:24 PM by Jed T
hi Upwork community,
I am getting an error telling me that "User has no permissions to perform action access_rooms" whenever I access Messages. This started 2 days ago. Since then I already tried the following:
All of these methods do not work. Note that all of my chats are archived and I use mobile data (slow internet)
Is there a workaround for this error? Are client messages still able to contact me?
Appreciate the help and assitance in advance, thank you!
-Jed
May 9, 2024 08:24:27 AM by Maddy H
Hi Pradeep,
I am having the same issue since yesterday. Can you check and escalate this ASAP?
Thank you!
May 9, 2024 08:56:48 AM by Luiggi R
Hi Mahmood,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 9, 2024 10:30:23 AM by Nasir I
Am also encountering this problem for 2 days and unsolved until now
May 10, 2024 12:29:44 AM by Michael W
Hi everyone - just a quick update from my side:
Support reached out to me. I've already noticed since our last failed charge we've seen an error about our payment method for many weeks now. Even though no payment failed again, we've paid everything a while ago and us updating the payment method multiple times, the error didn't go away.
According to the support in such cases someone from the Upwork team has to manually clear the account. In our case that was also the cause for the "User has no permissions to perform action access_rooms" error message in the chats. So to solve this reach out to support or wait for your ticket to be solved.