Solved: Re: Re-open closed account - Page 7

Andrea G · ‎05-07-2021

How to restore an account closed accidently?

Account username : **Edited for Community Guidelines**

Andrea G · ‎05-07-2021

Hi Chandrakant,

If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~ Goran

View solution in original post

Annie Jane B · ‎06-05-2022

Hi Janine,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

Also, please be advised that having multiple accounts is against our Terms of Service and you would have to close the other account/s that you created.

~ AJ

Iliya P · ‎06-05-2022

My boss accidentally closed the account and now there is no way to restore the closed account. Letters in support, have not received any response for 3 days.

May be you should add some functionality to restore closed account?

https://support.upwork.com/hc/requests/35419211

Luiggi R · ‎06-05-2022

Hi Iliya,

Thanks for reaching out. I'll be escalating this to the Customer Support team so they can follow up with the user. However, note that we won't be able to share the details of another user's account for security reasons.

Thank you,

~ Luiggi

Mulugeta H · ‎06-05-2022

How can i restore my closed account??Please help me!!

Luiggi R · ‎06-05-2022

Hi Mulugeta,

Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to assist you further.

~ Luiggi

Tim D · ‎06-05-2022

I deactivated my account but want to activate it again. When I type in my email adress in account creation I get the error saying that email is already in use and if I would like to log in, but when I press log in it says that my email is not connected.

Luiggi R · ‎06-05-2022

Hi Tim,

Are you referring to an account different from the one you're reaching out from? If so, kindly click on my name and send me a PM with the registered email address of the account in question, I'll be glad to assist you further. As a gentle reminder, having multiple accounts is a serious violation of the Upwork TOS.

~ Luiggi

Arjay M · ‎06-06-2022

Hi Luiggi, thank you for responding. I'm not sure how to handle this. My name is **Edited for Community Guidelines**. I am on the distribution of the "careers" email. **Edited for Community Guidelines** setup our account with Upwork. I had setup an account under my name with email **Edited for Community Guidelines** I had cancelled it once I realized we already had an account setup. My problem now is that we are no longer using the "careers" email. I should be setup as the main account holder and Tim should be setup with a different email, but only to have access to post jobs and speak with candidates. I take care of job offers and the financials. We are also new to Upwork and have a freelenacer we need to hire asap.

Arjay M · ‎06-06-2022

Hi Maria,

Arjay here stepping in for Luiggi. I have escalated your concern and one of our team members will reach out to you directly via a support ticket. I suggest you communicate with our team through that ticket for further assistance in reinstating your account. Thank you!

~ Arjay

Muhammad A · ‎06-05-2022

Hi,

I was trying to remove my client account from the profile but both client/freelancer accounts are removed. I can't login again. Can I get my old account back?

Luiggi R · ‎06-05-2022

Hi Muhammad,

Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to assist you further.

~ Luiggi

Muhammad A · ‎06-06-2022

Hi

Yesterday I was trying to remove client profile from my account but with that my freelancer account was also closed. Now I can't find a way to contact the support. Please help me reopen my old account.

Nikola S · ‎06-06-2022

Hi Muhammad,

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to?

~ Nikola

Willison Edward L · ‎06-07-2022

Hi team,

I recently closed my old account that's associated with this community but created a new account but I decided I want to use the old one instead. Can someone help me?

Annie Jane B · ‎06-07-2022

Hi Willison,

Thank you for reaching out to us. I can see that you opened a support ticket for this. I reached out to the team handling your case and shared your report. They will reach out to you soon to assist you further. You can access your support tickets here.

~ AJ

Nada K · ‎06-07-2022

I had previously had an account and I think I closed it. But now I want to open an account using the same email. When signing up it shows the username already exists. But when trying to login i get the error 'oops username is incorrect'. any help? I am posting this using a new account.

Annie Jane B · ‎06-07-2022

Hi Nada,

Thank you for reaching out to us. I checked your account and it seems like you were able to log in and create a support ticket for this. One of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

Sophie A · ‎06-07-2022

If the OP was able to log in the old account, should someone remove the new account created to reply here?

Nada K · ‎06-12-2022

Hi Annie,

No, I was not able to login. I created the support ticket using a new login with a new emailid. I want to access my old account, the one created using the old email id. And I did check the support tickets list and couldn't find any.

Pradeep H · ‎06-13-2022

Hi Nada,

Thank you for your message. Could you please click on my name next to this post and send me a private message with the registered email address for the closed account?

Thank you,

Pradeep

Danny V · ‎06-07-2022

Hello team,

I would like to reopen my closed account, please support me.

Thansk and Best Regards.

Annie Jane B · ‎06-07-2022

Hi there,

Could you please send me the email address of the account that needs restoring? You can send me a private message by clicking my name.

~ AJ

Chyngyz A · ‎06-08-2022

Hi, I forgot my security question answer and my account is linked with a Google account which is deleted. How I can recover my account?

Please help

Annie Jane B · ‎06-08-2022

Hi Chyngyz,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here. Please check your email as well as a corresponding email for this ticket will be sent to you.

~ AJ

Shehryar A · ‎06-08-2022

Hello , I also have the same issue. I just closed my client account and it is not allowing me to login. And the error is Oops incorrect username.

Please help me recover my freelancer account.

Regards,

Shahmir

How Do I Reopen Closed Account