🐈
» Forums » Support » Re: Account suspended permanently
Page options
Chandrakant's avatar
Chandrakant N Community Member

How Do I Reopen Closed Account

How to restore an account closed accidently? 

Account username : **Edited for Community Guidelines**

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Chandrakant,

 

If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Goran
Upwork

View solution in original post

615 REPLIES 615
William T's avatar
William T C Community Member

Hey Aqib, clear cache and cookies, close your brower and reboot your computer. Use Google Chrome and the process should work. Have a great day!

Aqib's avatar
Aqib A Community Member

Hi william, 

Thank you for replying, but this solution didn't work for me.

Ahmed's avatar
Ahmed S Community Member

When I tryed to close my client account it closes both I want to restore my account I still remember the email and the password

The email is : **Edited for Community Guidelines**

Please can you help me

Arjay's avatar
Arjay M Retired Team Member

Hi Ahmed,

 

Thank you for reaching out here in the Community. I have shared your concern with the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page once your case is fully reviewed.

 

~ Arjay
Upwork
Cielazol's avatar
Cielazol S Community Member

Hello everyone! 

 

I created this account like minutes ago since I'm unable to access my other upwork account. I got an email mid this year that I need to log in to it or else it will be deleted or deactivated (or something). Is there a way to retrieve my old account? Or should I move forward with this new one? 

 

Thank you for all the help! 

 

 

 

 

 

 

Sincerely, 

Ciela

Arjay's avatar
Arjay M Retired Team Member

Hi Cielazol,

 

Thank you for reaching out to us. Please note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with the email address associated with your main account? Looking forward to your response.

 

~ Arjay
Upwork
Joshua's avatar
Joshua B Community Member

Hi there,

I am a us citizen who created an upwork account a few months ago, now my account has been suspended permanently.

I also created an agency on upwork using the name of a company that I own and I have all the legitimate documents.

But they say they couldn't verify my identity.

I tried to call them, but no way to call them directly and no way to have a video call.

Moreover, the balance available on the account is on hold by Upwork.

How could this happen? How could native americans not be verified?

Even ones who own a company?

Could anybody help me please?

Thanks,

Nikola's avatar
Nikola S Retiring Moderator

Hi Joshua,

 

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to?

 

~ Nikola
Primoz's avatar
Primoz P Community Member

I still can't seem to get any help? Any update?

MOSTAFIZUR RAHAMAN's avatar
MOSTAFIZUR RAHAMAN S Community Member

Go to support and create a ticket

John's avatar
John S Community Member

I accidentally closed my upwork account.

Please help

Arjay's avatar
Arjay M Retired Team Member

Hi John,

 

Could you please click on my name above this post and send me a private message with the email address associated with the account you need assistance with? Looking forward to your response. 

 

~ Arjay
Upwork
John's avatar
John S Community Member

Hi Arjay.

I have sent a message to you, I'm hoping you've received it.

Arjay's avatar
Arjay M Retired Team Member

Hi John,

 

Thank you for your response. Yes! I did receive your message and we truly appreciate you sharing this information. However, It looks like you have raised a couple of support tickets and one of the members had reached out with more information and assistance on how to resolve the issue. Don't hesitate to respond to the team through email if you need further assistance so that the team can assist you accordingly and more efficiently.

 

~ Arjay
Upwork
Meby's avatar
Meby P Community Member

I can not login to my account it says username is incorrect but when I try to signup with the same email it says user already exist. can anyone help?

Celeste's avatar
Celeste C Community Member

I deleted my client account but now my whole freelancer account is deleted. My email adress is  **Edited for Community Guidelines**. Please help.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Celeste,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Muhammad's avatar
Muhammad S Community Member

Hello.

 

I am Saqlain Naqvi. I am a freelancer and I wanted to remove my clients account but mistakenly I have closed my freelancer account. I have pending payments in escrow as well as in my account. Can any one help me in this regard. I had to make this acount to post here.

Thank you.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Muhammad,

 

Could you please click on my name above this post and send me a private message with the registered email address of the account in question? Thank you!

~ Luiggi
Muhammad's avatar
Muhammad S Community Member

I have sent you the details. Have you got them? As i cannot see you in private messages.

Brett's avatar
Brett D Community Member

I accidentally closed my account when trying to delete my client profile. I didnt realize it would closed both my client and freelancer profile, is there anyway i can get it reopened? Thank you so much

Arjay's avatar
Arjay M Retired Team Member

Hi Brett,

 

I can see that your concern has reached the appropriate team and action has been taken on your account. It looks like they have restored your account completely as a freelancer. You should be able to log in completely without getting any errors. You may check the support ticket here for confirmation and please let the team know if you need further assistance.

 

~ Arjay
Upwork
Cindy's avatar
Cindy H Community Member

I want to reopen my deleted account. Can I ? I had to open this account just to get help.

Andrea's avatar
Andrea G Community Manager

Hi Cindy,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!

 

~Andrea
Cindy's avatar
Cindy H Community Member

Hi Andrea,

 

I have sent a message to you.