May 7, 2021 06:26:48 AM Edited Jun 13, 2022 12:47:28 PM by Andrea G
How to restore an account closed accidently?
Account username : **Edited for Community Guidelines**
Solved! Go to Solution.
May 7, 2021 06:38:42 AM Edited Jan 3, 2023 02:02:36 PM by Andrea G
Hi Chandrakant,
If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Nov 16, 2022 10:13:24 AM by William T C
Hey Aqib, clear cache and cookies, close your brower and reboot your computer. Use Google Chrome and the process should work. Have a great day!
Nov 16, 2022 10:31:22 AM Edited Nov 16, 2022 10:32:13 AM by Aqib A
Hi william,
Thank you for replying, but this solution didn't work for me.
Nov 16, 2022 01:11:48 PM Edited Nov 16, 2022 03:11:11 PM by Arjay M
When I tryed to close my client account it closes both I want to restore my account I still remember the email and the password
The email is : **Edited for Community Guidelines**
Please can you help me
Nov 16, 2022 03:15:16 PM by Arjay M
Hi Ahmed,
Thank you for reaching out here in the Community. I have shared your concern with the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page once your case is fully reviewed.
Nov 16, 2022 02:29:41 PM by Cielazol S
Hello everyone!
I created this account like minutes ago since I'm unable to access my other upwork account. I got an email mid this year that I need to log in to it or else it will be deleted or deactivated (or something). Is there a way to retrieve my old account? Or should I move forward with this new one?
Thank you for all the help!
Sincerely,
Ciela
Nov 16, 2022 03:47:29 PM by Arjay M
Hi Cielazol,
Thank you for reaching out to us. Please note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with the email address associated with your main account? Looking forward to your response.
Nov 21, 2022 07:41:53 AM by Joshua B
Hi there,
I am a us citizen who created an upwork account a few months ago, now my account has been suspended permanently.
I also created an agency on upwork using the name of a company that I own and I have all the legitimate documents.
But they say they couldn't verify my identity.
I tried to call them, but no way to call them directly and no way to have a video call.
Moreover, the balance available on the account is on hold by Upwork.
How could this happen? How could native americans not be verified?
Even ones who own a company?
Could anybody help me please?
Thanks,
Nov 21, 2022 09:08:59 AM by NikolaS N
Hi Joshua,
Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to?
Nov 28, 2022 07:33:54 PM by Arjay M
Hi John,
Could you please click on my name above this post and send me a private message with the email address associated with the account you need assistance with? Looking forward to your response.
Nov 29, 2022 01:48:04 AM by John S
Hi Arjay.
I have sent a message to you, I'm hoping you've received it.
Nov 29, 2022 11:23:33 AM by Arjay M
Hi John,
Thank you for your response. Yes! I did receive your message and we truly appreciate you sharing this information. However, It looks like you have raised a couple of support tickets and one of the members had reached out with more information and assistance on how to resolve the issue. Don't hesitate to respond to the team through email if you need further assistance so that the team can assist you accordingly and more efficiently.
Nov 30, 2022 10:29:49 AM by Meby P
I can not login to my account it says username is incorrect but when I try to signup with the same email it says user already exist. can anyone help?
Dec 3, 2022 09:48:35 AM Edited Dec 3, 2022 10:27:39 AM by Luiggi R
I deleted my client account but now my whole freelancer account is deleted. My email adress is **Edited for Community Guidelines**. Please help.
Dec 4, 2022 10:32:22 AM by Muhammad S
Hello.
I am Saqlain Naqvi. I am a freelancer and I wanted to remove my clients account but mistakenly I have closed my freelancer account. I have pending payments in escrow as well as in my account. Can any one help me in this regard. I had to make this acount to post here.
Thank you.
Dec 4, 2022 11:06:55 AM by Luiggi R
Hi Muhammad,
Could you please click on my name above this post and send me a private message with the registered email address of the account in question? Thank you!
Dec 4, 2022 11:21:12 AM by Muhammad S
I have sent you the details. Have you got them? As i cannot see you in private messages.
Dec 7, 2022 10:30:38 AM by Brett D
I accidentally closed my account when trying to delete my client profile. I didnt realize it would closed both my client and freelancer profile, is there anyway i can get it reopened? Thank you so much
Dec 7, 2022 01:40:45 PM by Arjay M
Hi Brett,
I can see that your concern has reached the appropriate team and action has been taken on your account. It looks like they have restored your account completely as a freelancer. You should be able to log in completely without getting any errors. You may check the support ticket here for confirmation and please let the team know if you need further assistance.
Dec 8, 2022 05:17:31 AM Edited Dec 8, 2022 05:22:07 AM by Cindy H
I want to reopen my deleted account. Can I ? I had to open this account just to get help.
Dec 8, 2022 06:16:33 AM by Andrea G
Hi Cindy,
Could you please click on my name above this post and send me a private message with more information? Thank you!
Dec 8, 2022 07:05:47 AM Edited Dec 8, 2022 07:09:56 AM by Cindy H
Hi Andrea,
I have sent a message to you.