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nilewadchan
Community Member

How Do I Reopen Closed Account

How to restore an account closed accidently? 

Account username : **Edited for Community Guidelines**

ACCEPTED SOLUTION
g_vasilevski
Retired Team Member
Retired Team Member

Hi Chandrakant,

 

If you need help restoring your account, weโ€™ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Goran
Upwork

View solution in original post

615 REPLIES 615

Hi Arjay,
I was wondering why you didn't respond to my reply above.
Thank you.

Hi Bilal,

 

I'm sorry for not being able to get back to you sooner. We appreciate you sharing this information. I have also forwarded your concern to the appropriate team and one of the members will be assisting you further. You can expect an update on the email associated with the account that you wish to reinstate and you can also communicate with the team there if you have questions or need further assistance.

 

~ Arjay
Upwork
d_pornasdoro
Community Member

for the past couple of years, I'm not active in Upwork and just want to activate again this year and find work, however after activating my account it says the profile is no longer available and now all the reviews from my clients are gone and the status I gain before. can I still retrieved the profile that I have before including the portfolio and reviews from clients? 

Hi Gloriedyl,

 

Thank you for reaching out. I checked your account and can confirm that it has been resumed. Please feel free to reach out if you need further assistance.


~ AJ
Upwork

Hi Annie,
I would appreciate your help restoring my deleted profile. I've sent you a message.
Best regards.

please can you help me ..

I closed my account by mistake how to reopen it?

5d92385e
Community Member

I created an account quite a few years ago and in 2020 I got an email Log in to reset your profile. I ignored it, because I was working on something else and didn't need to freelance. Now after 2 years I want to start freelancing for real and I can't seem to login/signup to the account. I create another account(this one) to contact support, and I'll close it after I get the account back.

Can please someone help me?

Hi Primoz,

 

Thank you for your message. Could you please click on my name above this post and send me a private message with the registered email address for the account in question?

 

Thank you,

Pradeep

Upwork
ashrafalgaher
Community Member

please if any one can help ..

I closed my account by mistake how reopen it?

Hi Ashraf,

 

Could you please click on my name above this post and send me a private message with the registered email address of the account in question? Thank you!

~ Luiggi
Upwork
c8ac7d94
Community Member

Hey there Upwork community and support personnel!

 

I had created an Upwork profile a few years back and I never utilized it. I logged back into it a few days ago, filled in my info, and browsed for some jobs... then, when I tried logging back in that same evening, I was hit with the 'oops! username is incorrect' error message on the login screen.

 

Tried different browsers, clearing cookies etc. Nothing seems to have helped.

 

There really should be some way of submitting a support request at the login page, since this error message is apparently, quite common.

 

So users, like me, are forced to create a 2nd account, on another mail, just to post a support request because for some mysterious reason their account email is not recognized anymore.

 

Is there a 'standard' way of solving this issue?

 

Thanks in advance for your help

0d9499d4
Community Member

i cant use email because it is connected to my closed account. So can you re-open my account or fully delete it so i can make new account.I closed account a month ago and wanted to start again now.It shows email is already in use but when i try to connect i shows email is not recognized.

33cd477c
Community Member

Hello. I am in a similar scenario in which I have a primary email attached to a closed account. I would like to reactivate this account and close my current one which I have tempoarily set up to access this help forum. Please advise how I may proceed.

85e11827
Community Member

Hi, 

Myself Aqib, I have created this account to seek resolution of the issue i am facing with my original account. As soon as i changed my email address, i am unable to sign in with my new email. It says i need to activate google sign-in. Please @support team help me with this issue as soon as possible. Thank you!

Aqib,

Hey Aqib, clear cache and cookies, close your brower and reboot your computer. Use Google Chrome and the process should work. Have a great day!

Hi william, 

Thank you for replying, but this solution didn't work for me.

51db586b
Community Member

When I tryed to close my client account it closes both I want to restore my account I still remember the email and the password

The email is : **Edited for Community Guidelines**

Please can you help me

Hi Ahmed,

 

Thank you for reaching out here in the Community. I have shared your concern with the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page once your case is fully reviewed.

 

~ Arjay
Upwork
7c992cab
Community Member

Hello everyone! 

 

I created this account like minutes ago since I'm unable to access my other upwork account. I got an email mid this year that I need to log in to it or else it will be deleted or deactivated (or something). Is there a way to retrieve my old account? Or should I move forward with this new one? 

 

Thank you for all the help! 

 

 

 

 

 

 

Sincerely, 

Ciela

Hi Cielazol,

 

Thank you for reaching out to us. Please note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with the email address associated with your main account? Looking forward to your response.

 

~ Arjay
Upwork
35738dbf
Community Member

Hi there,

I am a us citizen who created an upwork account a few months ago, now my account has been suspended permanently.

I also created an agency on upwork using the name of a company that I own and I have all the legitimate documents.

But they say they couldn't verify my identity.

I tried to call them, but no way to call them directly and no way to have a video call.

Moreover, the balance available on the account is on hold by Upwork.

How could this happen? How could native americans not be verified?

Even ones who own a company?

Could anybody help me please?

Thanks,

egaruth
Community Manager
Community Manager

Hi Joshua,

 

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to?

 

~ Nikola
Upwork
5d92385e
Community Member

I still can't seem to get any help? Any update?

mr1996
Community Member

Go to support and create a ticket

a4316972
Community Member

I accidentally closed my upwork account.

Please help

Hi John,

 

Could you please click on my name above this post and send me a private message with the email address associated with the account you need assistance with? Looking forward to your response. 

 

~ Arjay
Upwork
a4316972
Community Member

Hi Arjay.

I have sent a message to you, I'm hoping you've received it.

Hi John,

 

Thank you for your response. Yes! I did receive your message and we truly appreciate you sharing this information. However, It looks like you have raised a couple of support tickets and one of the members had reached out with more information and assistance on how to resolve the issue. Don't hesitate to respond to the team through email if you need further assistance so that the team can assist you accordingly and more efficiently.

 

~ Arjay
Upwork
6e73565e
Community Member

I can not login to my account it says username is incorrect but when I try to signup with the same email it says user already exist. can anyone help?

skillmarkup
Community Member

I deleted my client account but now my whole freelancer account is deleted. My email adress is  **Edited for Community Guidelines**. Please help.

Hi Celeste,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork
0be71d0d
Community Member

Hello.

 

I am Saqlain Naqvi. I am a freelancer and I wanted to remove my clients account but mistakenly I have closed my freelancer account. I have pending payments in escrow as well as in my account. Can any one help me in this regard. I had to make this acount to post here.

Thank you.

Hi Muhammad,

 

Could you please click on my name above this post and send me a private message with the registered email address of the account in question? Thank you!

~ Luiggi
Upwork

I have sent you the details. Have you got them? As i cannot see you in private messages.

fce731a2
Community Member

I accidentally closed my account when trying to delete my client profile. I didnt realize it would closed both my client and freelancer profile, is there anyway i can get it reopened? Thank you so much

Hi Brett,

 

I can see that your concern has reached the appropriate team and action has been taken on your account. It looks like they have restored your account completely as a freelancer. You should be able to log in completely without getting any errors. You may check the support ticket here for confirmation and please let the team know if you need further assistance.

 

~ Arjay
Upwork
024fc27f
Community Member

I want to reopen my deleted account. Can I ? I had to open this account just to get help.

Hi Cindy,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!

 

~Andrea
Upwork

Hi Andrea,

 

I have sent a message to you.

 

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