How Do I Reopen Closed Account

[73e482dc]

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.

[1f3ac189]

Hello I have a really old account I used to have mainly to see what jobs are out there what skills do i need and maybe to try something if my skill level matches. Now a few years later i want to log in and i cant. Account suspended when i tru to log in. I created this new account because I can't even contact you guys or open a ticket for me to get help. I hope now somebody can help me i saw someone made a post like this with a similiar issue so i hope that got resolved and my situation can get resolved aswell. And ofcourse i will close this account after i am done and the issue is resolved but i didnt see any other solution.

[LuiggiR]

Hello Ziga,

Can you please click on my name and send me a private message with the registered email address of the account you're referring to? I'll be happy to look into it. 

[1f3ac189]

Hi I sent you the message with my email

[fda1b287]

I wanted to login again on my upwork account. I have tried to verify my account using goverment ID from last 7 days but its not verified then I will diseded to delete that account and create the new one so after deleting account I am struggling to create new account using same email address. so please help me to get my account back once again

**Edited for Community Guidelines**

[LuiggiR]

Hello Miral,

Having multiple accounts isn't allowed, and it's a serious violation of the Terms of Service. I'm afraid that opening a new account isn't the solution to the issue you were having with the verification process; I'm sorry for any inconvenience that process may have caused you. 

Please click on my name and send me a private message with the registered email address of the account you closed so we can assist you in restoring it and completing your verification process.

[dd9c28c3]

Hello, I have a problem logging into my old account (**Edited for Community Guidelines**), I had to create this new account to see if I can restore it.

[ArjayM]

Hi Aleska,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your account reinstatement concern.

[b72827b8]

Hello!
I can't log into my account. When I try to log in, it says that the password is incorrect, but I did not change it. What could have happened? The email address provided during registration is also unavailable. Perhaps someone stole my data and changed my passwords. How can I restore access?

[ArjayM]

Hi Oleksandr,

I see that you've raised a support ticket about your account reinstatement concern. I've submitted a follow-up to our support team to give your case the attention it deserves. Kindly expect an update from one of the team members on this page with further assistance.

[93fc6cf3]

Hello! I badly need help!, I have an account on Upwork however was being closed even though I still have client. What am I going to do? Or is there any chance that I can have my account back? 

[PradeepH]

Hi Angelie,

I am sorry to hear about the action taken on your account. Could you please click on my name above this post and send me a private message with the registered email address for the closed account? 

- Pradeep

[93fc6cf3]

Hi PradeepH,

I just created this account so I can reach out for a support. I tried reactivating my account but it’s not working. 

[LuiggiR]

Hi Angelie,

We'll be happy to look into this for you. Just as Pradeep suggested, could you click on my name and send me a private message with the registered email address of the account in question?

[7c940a60]

Hello there!

I was wondering if there's any way to regain access to Upwork account even when I no longer have access to the email said account was linked to.

This is obviously not the account I'm talking about, since this one was created solely for the purpose of trying to recover my older account.

I tried to get help with the Support Bot, however it wasn't able to give me any good solution, or at least I wasn't able to use said help. So I was wondering if maybe I could help through here. 

Thanks in advance!!!

[spectralua]

Sure. Some moderator here will help you with that. Provide all info about account to him.

[ArjayM]

Hi Fabiana,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance on your main account concerns.

[74432a3c]

How do we make that happen?  In my efforts to do so I now am using email addresses I want to use for neither, and the one I want to use says "already used". 

[LuiggiR]

Hi Dr. Aaron,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[3df9e27e]

Hi there, I made this account to make a post here, I would like to ask for help to retrieve an account of mine since I deleted it but my email is stuck on it. 

[ArjayM]

Hi Laisa,

I’ve escalated your community post to a support ticket to give your case the attention it deserves. One of our agents will be in touch with you soon to assist.

[93f6c5d2]

Hello! I lost access to my old email address and unable to log in and restore my old account.
My old email is **Edited for Community Guidelines**(cannot access it now). My new email is **Edited for Community Guidelines**
Can you please help me to restore the old account?

[LuiggiR]

Hi Andrii,

I'm sorry to learn you lost access to your old email. I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[93f6c5d2]

Thanks, LuiggiR!

[d4c161fd]

Hi, I faced with an account suspension due to Upwork policy about accounts in CIS countries.

As of now, I moved outside of the CIS region and do not fall into the criteria for account suspension. But when I create a request for account restore, I receive a message saying "However, the account you submitted it for either doesn’t exist or is still active (not suspended).". As you may guess, I still can't log into my account.

Could you please help me to unlock my previous account so I can continue my activity on Upwork?

Thanks

[AndreaG]

Hi Neutron,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.