How Do I Reopen Closed Account

[73e482dc]

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.

[a5bfe775]

Reach out to Upwork's support team as soon as possible. Explain the situation clearly and provide any necessary details, such as the account username or email address associated with the closed account.

[barbara-oleynick]

Support is useless- I've been trying to resolve issues since Thursday and nothing has changed

[LuiggiR]

Hi Brian,

Thank you for reaching out. Could you please click on my name and send me a private message with the registered email address of the account in question? I'll gladly look into it.

[44b9a7e3]

I had to create a new Upwork account because I lose access to an old email which it was very unfortunate. I used to have expierence with some jobs through Upwork and I built a reputation, and because of that I keep receiving job offers that I am not able to take. The only reason I keep receiving those notification is because I setted up a second email which I still have access, but I can not use this email as the "main email" to access to this account. I don't know what to do. 

Is there any way I can verify my whole identity? so I can access again to my account. 

[PradeepH]

Hi Camila,

Thank you for your message. Could you please click on my name above this post and send me a private message with more information? 

- Pradeep

[05e381d6]

Hello Evreyone!

After returning from Italy to Tunisia for a long time, I had issues with my Italian documents.
The fact is that my papers have expired and I’ve been told by someone that he can change the date of my driving license. I am asking for your help to reactivate my account (100% JSS )with Upwork.
I’m simply becoming sick without Upwork.

Thank you.

[NikolaS]

Hi Fathi,

Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.

[05e381d6]

Hello Nicolas,

Thank you for your prompt response.

Here attached the email I received from upwork.

Thank you.

**Edited for Community Guidelines**

[22b69bd8]

My name is **Edited for Community Guidelines** and I have 2 profiles. I am unable to get in to the original account due to the fact that I don't have any access to the email. It's already charging me for my freelance services but I simply cannot get in. Can someone please assist. The second one was made in error. My new email is**Edited for Community Guidelines**I included a photo because I am certainly not the only person named Jennifer 

thank you 

Jennifer, TX

[ArjayM]

Hi Jennifer,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information and further assistance.

[05a25555]

My account working fine.  

Then, I was asked to confirm my identity and location again (I did it before)
I've sent the necessary documents again. They were accepted. But then I received a message that my account was closed. (I was not verified) I can only write to support from it, but she does not respond.

And I'm not alone. AI blocks my friends' accounts too

What we can do? 

Best regards

[bf293be3]

I had the same situation happen to me. My passport is real, I can provide a video of me flipping through each page in front of the camera. But the support doesn't answer me. I have seen so many comments on social networks (Linkedin, Instagram, Twitter) about Upwork verification system blocking accounts of people from different countries, accusing of falsifying ID.

[NikolaS]

Hi Bulat,

Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.

[05a25555]

Hi, Nikola!
Thank you for your response!

Could you check my account please?

Email: **Edited for Community Guidelines**

Name: Bulat Ermakov

Thank you very much ❤️

[NikolaS]

Hi Bulat, 

Thank you for following up. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. You should use your original account to access the ticket. 

[bf293be3]

Nikola hi! Bulat is my friend, we moved to Poland together. And our accounts were blocked by upwork, accusing of falsifying ID. Bulat doesn't have access to his original account. He can't contact you. Why are you providing a link if you know he doesn't have access to his account. It doesn't solve the problem. We have been asking for help for a week now. The upwork verification system is buggy. No one wants to fix it. Every day I see new reports of the same erroneous lockouts. What should we do? How to restore our accounts?

[NikolaS]

Hi Irina,

When a ticket is created, you can view it from your Upwork account, and likewise, an email is sent to the email address you have on file. If the user is unable to log in to your Upwork account to check the ticket, they can check their email. If it's not in inbox, kindly try checking the spam folder. 

[52a29fe7]

Hi, I've been having a problem with my account during last 2 weeks.

Upwork requested re-verification of my account and I sent all requireed documents. Auto-generated email from suppot service informed me that I need to reupload documents and I uploaded my utility bills again. But after several days I got an email saying that now my ID passport is fake and it's absolute nonsense because it's a government document. Support servics didn't respond to my emails and tickets then and permanently suspended my account in several days. 

I can see a lot of user eperiencing the same problem. Is there a way to solve it and restore account? I've been working using Upwork more than 5 years and this situation is very bad. My login is arratasan and email is **Edited for Community Guidelines**

[ArjayM]

Hi Veranika,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I've also shared the information you provided for the account you need assistance with. Rest assured that one of our agents will be reaching out to you to coordinate and assist. 

[278ed7e7]

Please help me 🙏 I dont understand what to do!!!

[b116d106]

😔

[LuiggiR]

Hi Artem,

Thank you for reaching out. Could you please click on my name and send me a private message with the registered email address of the account in question? I'll gladly look into it.

[2b61ff79]

I had an account long ago on upwork, working on a very long term contract. It was closed due to duplication as I was also working in an agency at that time in parallel and didn't want to share history between accounts. But now I returned to upwork and want to work as individual. Though I would gladly appreciate having my past history be present in my current account. Is it possible to update history on current account from the previous one?

[spectralua]

No. Multiple accounts is rules violation. You must restore original one and delete all bots.

[mwiggenhorn]

I pinged the moderator to help with this.