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73e482dc
Community Member

How Do I Reopen Closed Account

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.

 

ACCEPTED SOLUTION
759e32fa
Moderator
Moderator

Hi TK,

 

If you need help restoring your account, weโ€™ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the 'Chat with Upwork' button.
  2. Type a question or topic and select 'Send'. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

~ AJ
Upwork

View solution in original post

687 REPLIES 687

Hi Russell,

 

I'm sorry to hear you're having trouble with this. Can you click on my name and send me a private message with the registered email address of the account in question? We'll be happy to assist.

~ Luiggi
Upwork
27132710
Community Member

Heyo! I've lost access to my email on a different fiverr account, If there's any way I could prove ownership/create a support ticket that would be awesome! I've tried submitting a request ticket but it shows up as a blank page.

 

https://prnt.sc/kvs8Iwx09MQa

Hi Mhmd,

 

Could you please share more information about the account you're trying to retrieve? You can send me a PM by clicking on my name and then on "Send a message."


~ AJ
Upwork
ec01322b
Community Member

I forgot the Email I used to create my original Upwork account and would like to get in contact with anyone from the Upwork support team that can help me recover it.

 

This account was not created with the intent to break any rules or guidelines of the site and will be deleted as soon as my issue is resolved.

 

Best regards,

Jernej

Hi Jernej,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
700fd0ba
Community Member

My old account closed due to inactivity. My account is created with my primary email and don't want to manage to emails. I opened this account only to reach support. I see in community upwork not close accounts due to inactivity. Please help me restore my account. I will close this account after your confirmation.

Hi Karan,

 

I see that you've been in contact with the appropriate team about your main account concerns. As advised, please continue coordinating with the team through the email notification linked to your tickets on this page and they'll surely assist you accordingly.

 

~ Arjay
Upwork
700fd0ba
Community Member

They say "Your account may have been closed due to being inactive, and cannot be accessed already". And they also say "They may not be able to restore your account, the email address cannot be used on a different account, and Freelancers can only have 1 account". Then what should I say? Please help who has access to know account details. My old account is with my primary email and I don't want to manage two different emails. I will close this account after confirmation. Because I'm not able to reach support and post in the community without login.

Karan, as Arjay mentioned, since you already have a ticket with the appropriate team, it would be best if you reply to that ticket so that the team can continue assisting you. Rest assured they'll get back to you.

~ Luiggi
Upwork
eff88c3c
Community Member

Hi 


I have a pre-existing account using my number, but I don't have any acces to it. I don't know the email used or password. How do I gain access to this account to delete it and continue with a new one? I cannot contact anyone and the AI support is not useful ๐Ÿ˜ž  

 

Thank you 

I had same similar issue. Except I know the email. I lost access to it. I couldn't reset password because it wanted to go back to that email. The phone I had is now toast. I was left with no choice but to start over. All my old connects, gone!

Hi Charlotte,

 

Can you please click on my name and send me a private message with more information about the account in question? We'll be happy to assist you further.

~ Luiggi
Upwork
34944824
Community Member

Hi, my name is Tola Daniel, I had to open this temporal account to communicate with a human support team. I am aware that this is against the Terms of Services please hear me out.

My account was suspended last week Friday 3rd of November 2023. While I was still trying to locate the message sent to my Upwork account as I did not receive an email so that I could appeal, my account was closed within a few hours. So I appealed through support and I was given an appeal ticket number however I have not received a response or been able to check the status of this appeal for 6 days now because I am always redirected to log into my account which I cannot access anymore.

I can provide all of my account details as I really need help in recovering my account and also getting paid for a project I completed for a client. Please I need help.


Hello Toyosi, I am Forest B L.

Reopening a closed Upwork account might be a bit tricky. It's best to reach out to Upwork support directly and explain your situation. They can guide you on the specific steps you need to take, if reopening is even possible. Keep in mind that if your account was closed due to a violation of Upwork's policies, you might need to address and resolve the underlying issue before they consider reopening it. Communication is key, so shoot them a message and see what they suggest.

Hi Forest BL thanks for the response I assumed Upwork support team help resolve problems via this medium. I need a human support team to help out as I have used the bot and other means

Hi Toyosi,

 

We certainly understand your concern, and it's great knowing you're well aware of Upwork's TOS. Could you please click on my name and send me a PM with more information about the account you need assistance with? I'll have that account reviewed and assist you accordingly.

 

Looking forward to your message. Thank you!

 

~ Arjay
Upwork
e04bb209
Community Member

Dear [Support Team],

I hope this email finds you well. My name is Hamza, and I am writing to urgently request your assistance in reinstating my seller graphic designer account.

Yesterday night, I intended to close my client account, as I decided to focus solely on my seller account. However, upon clicking the "Close Account" button, both of my accounts were unexpectedly closed within 5-10 minutes.

I promptly submitted a request for assistance through the support system, but unfortunately, I have not received any positive response in the past 24 hours. This has left me without access to track the status of my request.

To expedite the process and ensure a swift resolution, I have created this new email. And I am just using this new email to access my request.

I kindly request your urgent attention to this matter, as the closure of both accounts has significantly impacted my ability to carry out my work as a seller graphic designer.

Thank you for your prompt assistance, and I look forward to a speedy resolution.

Best regards,

Hamza Abdullah

 
 
 

Hello Hamza, I am Forest B L.

Reopening your Upwork account is definitely doable. Have you checked the Upwork support center or contacted their customer support to get guidance on the specific steps you need to take? It's usually a process that involves submitting a request. If you encounter any roadblocks, their support team should be able to assist you in getting back on track.

Thanks For Your Guidance Forest B L.

I send the request to the support and i only got email that please allow 48 hours to review your account but almost 24 hours passed they didn't give me any positive response. 

Hi Hamza,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance in reinstating your main account.

 

Since you were able to contact our support team and raised a ticket with the accidentally closed account, you can still expect an update on the email address linked to the account you need assistance with.

 

~ Arjay
Upwork
d357f8dd
Community Member

Hello! I've moved from Belarus to Poland due to situation in my country. I have not been using my Upwork account for some time but now need it and can not recover it. When i try to log in I get this message: We're sorry, your account has been locked because we've suspended operations in Russia and Belarus.

 

I've tried to send an appeal but I had this answer:

We see you submitted a request to appeal an Upwork account suspension.
However, the account you submitted it for either doesn't exist or is still active (not suspended).

 

So the only option I've found is to create this temporary account to contact support. I have all documents like working visa, id, documents allowing to work here in Poland and pay taxes here, I'm ready to provide all the information to get access to my old account. I understand that the second account is violation of rules, but hope for understanding my situation, it seems the only option for me now. Please help me to get my account back

Hi Oleg,

 

Could you please send me more information via PM? You can click on my name and then on "Send a message."


~ AJ
Upwork

Hi Annie Jane! Thank you for an answer! Unfortunately when i clock on your name I can't see the "Send a message" option. Maybe there are some restrictions? When I click on View Profile there's a message : This profile is no longer available.

 

Could you maybe send me a message so that I could write back? 

Screenshot 2023-11-11 at 14.10.51.png

โ€ƒ

Now I see the button, I'll write you, thank you so much!

ce14f45a
Community Member

I want to change the answer because I don't remember the answer to the verification question. But Upwork has too many questions to answer. Due to the age of registration, I can no longer remember these answers.

Then Upwork asked me to verify my identity, but Upwork is a platform to find freelancers for my company. The user ID is not a real name. So my passport was not verified by Upwork.

I worked hard to find records of previous information, and I was able to answer most of the questions Upwork had to answer when revising the verification answers. But my explanation and request have been submitted for four days, and there is still no reply.

Have ticket created? It is single way. Keep refreshing it. Answer may take weeks.

Hi Shona,

 

Thank you for reaching out to us. I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork
be607a67
Community Member

I had to makw another account because the main account I couldn't even post don't know why

 

 

I had spend week asking to verify my id..These staff respond to queries after 15 hours it's like going thru asylum immigration process

 

I'm unable to renew my Id In My country because I don't have past Documents available..

,They keep bombarded with the same botted message"Verify id" and then when ask for alternative documents I provided them with my Coe (College enrollment) which is acceptable then again they bombarded the same botted message "please verify "" well the whole staff is trolling I ask for I can verify they zenseak chat with video verification...Not a single support ..

Hi Ahsan,

 

Could you please share more information about the original account? You can send me a PM by clicking on my name and then on "Send a message."


~ AJ
Upwork
d4539d91
Community Member

Hello!

I accidentally closed my Upwork account, please kindly help me out to restore my account back. I want to reopen it back, Please help to solve this issue, I'll be very thankful to you. 

 

Now, I'm messaging from another account that was temporarily created to raise this issue, please HELP ME.

 

Best Regards

Hi Shahroza,

 

Can you please click on my name and send me a private message with the registered email address of the account in question? We'll be happy to look into it.

~ Luiggi
Upwork
d4539d91
Community Member

I DM you today with my problem and Registered email address. Please solve my issue and reopen my account. 

I'll be glad to your assistance.

Thanks

ff27e43b
Community Member

I have an account associated with an email that I stopped receiving mail for, which I haven't been to fix the issue. Because of this I created another account with a different email and wasnt unable to get text verification because the number was associated with my old account. The old account is now suspended further complicating the issue. I haven't been able to get a response on this issue, and certainly I didn't intend to break any rules. I just really need someone to help me fix this issue. The best thing would be for me to delete my old account so that I could get text verification in my new account. Thank you!

Hi Matt,

 

Thank you for reaching out, and we certainly understand your concern about your accounts. However, please be aware that users can only have one account, and having several violates the Upwork TOS.

 

I can see that you've been coordinating with the team and raised a support ticket about your concerns. Please continue communicating with the team through an active ticket on this page so that they can assist you more efficiently.

 

~ Arjay
Upwork
ff27e43b
Community Member

Hi Arjay,

 

I have not received any responses from the Upwork Support team. I simply need to remove my old account associated with the email, **Edited for Community Guidelines**. That's all. I was not aware that I was a breaking policy. The only reason I set up the other account is because the old account's email is not working. Can you please pass this message along to support? I need to get back online and look for work asap. Thank you!

It looks like they already closed my ticket which was sent out Thursday before I could even respond! This is really poor customer service. Can you send me a new appeal? Thanks!

HELLO????? An answer would be really great! Please send me a new appeal.

Hi Matt,

 

The support ticket linked to your case is still active and the team has provided more information and further assistance on how to resolve the issue with your main account. Feel free to check for updates on your tickets on this page and coordinate with the team to resolve the issue.

 

~ Arjay
Upwork
27132710
Community Member

I've lost access to the email that was linked to my old upwork account, and I'm not able to create a support ticket. Any help would be awesome

 

Hi Mhmd,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
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