Jan 1, 2023 02:24:48 PM Edited Jan 3, 2023 09:51:01 PM by Andrea G
in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.
PS: I'm using this fake account just to access this chat box.
Solved! Go to Solution.
Jan 1, 2023 03:40:16 PM Edited May 8, 2024 05:48:58 PM by Luiggi R
Hi TK,
If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
Apr 7, 2024 05:17:16 PM by Luiggi R
Hi Vlad,
Having multiple accounts is a serious violation of the Terms of Service. Additionally, it is not possible to transfer your work history between accounts. We may be able to assist in restoring this old account you are referring to; could you please click on my name and send me a private message with the registered email address of the account in question? I'll gladly look into it.
Apr 8, 2024 11:14:49 AM by Holy R
Hi,
I've lost my email and can't access my old upwork account, so I've opened a new one. How can I restore or delete the other account?
Thank you for your consideration
Apr 8, 2024 11:46:39 AM by Luiggi R
Hi Holy,
Thank you for reaching out. Could you please click on my name and send me a private message with the registered email address of the account in question? I'll gladly look into it.
Apr 9, 2024 11:54:44 AM by Viktor H
Hello Upwork Team,
Can anyone help me to reopen my closed account as well? I haven’t been able to contact anyone for a long time since all my requests in the chatbot were probably ignored.
I also cannot write to any moderator who is present here.
Thank you!
Apr 9, 2024 12:31:27 PM by Luiggi R
Hi Viktor,
Thank you for reaching out. Could you please click on my name and send me a private message with the registered email address of the account in question? I'll gladly look into it.
Apr 9, 2024 01:12:53 PM by Viktor H
Hi Luiggi.
I sent you a message, but I'm not sure if you received it.
Could you please confirm?
Thank you!
Apr 10, 2024 07:06:59 AM Edited Apr 10, 2024 07:36:59 AM by Nikola S
Dear Upwork Support Team,
I am reaching out to seek urgent assistance with a critical issue I am currently facing with my Upwork account. Unfortunately, I am unable to log in due to having forgotten the email address associated with my account.
Profile Link: **Edited for Community Guidelines**
Apr 10, 2024 07:36:35 AM by Nikola S
Hi Anushka,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 10, 2024 07:57:52 AM by Zahir H
Hello, I closed my upwork back in 2021, is there anyway i can reactivate it ? TIA
Apr 10, 2024 08:55:27 AM by Nikola S
Hi Zahir,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 6, 2024 09:34:13 AM by Aayan A
My account has been closed, and I want to reactivate it. I have pending payments in my account, so I need help to recover those payments. There was an issue with identity verification, which led to the closure of my account. Now, I have completed a project on Upwork and I want to withdraw the payment for that project. However, my account is closed, and there seems to be no way to retrieve the payment from it.
Please assist me in reactivating my account and in withdrawing my pending payments.
Account Suspended
Mar 6, 2024 10:46:04 AM by Nikola S
Hi Aayan,
I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Apr 23, 2024 08:51:29 AM Edited Apr 23, 2024 09:35:03 AM by Nikola S
Hello,
I've created temporary acct in order to create support request in resolving access to my general acct.
Now I restored acct to my general acct and closed that temp acct. But now when I wanna update e-mail address in my general acct it says that that emailn address is already in use. Could you assist please. I need to update my acct profile email from
**Edited for Community Guidelines**
Kind regards,
Eugene
Apr 23, 2024 09:34:52 AM by Nikola S
Hi Yevhen,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 22, 2024 05:20:12 AM by Muhammad G
got an email that someone tried to log in to your account from a different location and after some days, I was unable to log in or reset the password, using a friend account to post in here, as I don't have access to my account anymore. plz help
Apr 22, 2024 09:31:19 AM by Pradeep H
Hi Muhammad,
Could you please click on my name above this post and send me a private message with the registered email address for the account you are referring to?
- Pradeep
Apr 23, 2024 03:49:41 AM by Muhammad G
yes i sent you a message in private two times but it's not showing in my inbox, it's empty
Apr 23, 2024 05:54:51 PM by Arjay M
Hi Muhammad,
I was able to access the information you shared for the account you need assistance with and confirmed that it's a different profile. Please be aware that sharing account information or allowing another user to access your account is strictly prohibited and severely violates Upwork's TOS.
Your friend should be able to contact our support team via the chatbot without logging in.
Apr 23, 2024 01:45:13 AM by Wade Z
My account was closed before, now I want to reopen, How should I do?
Apr 26, 2024 01:56:32 PM by Maria V
Hi, everyone! I've already sent my support request via website (Ticket ID: #46802507), but I want to update. Had to create this fake account just to reach the forum (sorry, didn't find the other ways to update my request without account)
Apr 26, 2024 02:36:49 PM by Luiggi R
Hi Maria,
Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 27, 2024 04:20:21 PM by Karla C
Hello, I need to be able to access my original account. I was using it in December 2023, I haven't logged in for a few months, so I forgot my password. When trying to recover it, I receive an email to my associated email account, but when trying to follow the recovery procedure, the platform tells me that it is not possible to change it because it does not have the necessary information.
And then when I try to log in automatically with my Google account, I receive a message informing me that this email is not associated with Upwork.
I don't understand why this happens when I have been on this platform for more than 8 years. I want to recover my account, with my work history and the reviews shared by my former clients. I have ways to validate my identity, and I also remember the answer to my security question. In order to contact support and create this ticket, I had to open a new email account.