How Do I Reopen Closed Account

[#1]

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.

[#2]

I can't seem to figure out how to reach Upwork support.

My long time account has been closed and I don't know why.  The help pages ask me to contact customer support with the login that was closed but you can't login with that email address so that's sort of impossible.

I can't figure out how to create a trouble ticket to get this resolved.

What is going on here?  How can I get assistance?

John

[#3]

Hi, John . i want to tell you that scroll down this page and click to 

'Help AND support" option.

and Email upwork and ask for help. What is your issue just talk to them. 

Thankyou

[#4]

Hi John,

Thanks for bringing this to our attention and I'm sorry you're having trouble contacting support. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#5]

I want to change my email to one I've used before, but it says it's already in use, even though I closed that email account. Hopefully anyone can help, thanks a lot.

[#6]

Hi Warren,

Thank you for your message. I regret to inform you that you cannot use the same email address in case the email is already associated with a closed account. 

- Pradeep

[#7]

Mean I can't use the closed account email? I want use the closed account email for my current account.

[#8]

Hi Warren,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

I closed my account by myself before few months,but now need to reopen this account because there is some important project files!

Please reopen:
username: **Edited for Community Guidelines**

[#10]

Hi Stefan,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[#11]

I had an Upwork account that was connected to an email address that is no longer active or accessible. Upwork wants to send me a verification code to that old email - but I can't get to it.

I'd like to pull previous work/testimonials from that account to the new Upwork account I'm using now. But I can't access any of it. Any way to combine my new Upwork account with my old Upwork account? Thanks!

[#12]

Hi Carrie,

We understand that you want to incorporate your previous work and achievements from your closed account to the current one. However, users are only allowed to have one account, and having several ones violates the Upwork TOS.

To better assist you, I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon with more information and to assist you further with your request.

[#13]

I created an account not too long ago. The email i thought i initially used is saying that it is invalid. i have in my email that i signed up with a reciept after purchasing plus. My phone number is still linked to that account, but i am not able to log in bc it says invalid email. i even received an email monday saying i was invited to submit a proposal, but when i tried to log in email was "invalid"  how do i fix this?

[#14]

Hi LaDasha,

I'm sorry to hear that. Please follow the steps to retrieve your access to your account here. If the issue persists, please let us know, and we will be happy to help you further. 

[#15]

hi joanne. if you actually read what i wrote, i stated that my email says it is INVALID. there is no way for me to submit for forgotten password because it says INVALID. my phone number is still tied to the account and so is my card info. i just want to now close the account bc i don't want to get charged for a account that i know exists but upwork practically says it doesn't.. can you help me with that?

[#16]

just tell me how i can get my number unlinked to the account

[#17]

Hi LaDasha,

Arjay here stepping in for Joanne. I’ve escalated your community post to a support ticket to give your concerns the attention they deserve. One of our agents will contact you soon on this page to assist.

[#18]

A few months ago, while navigating to the Upwork settings page, I accidentally clicked on the 'close my account' button. Since then, my account associated with **Edited for Community Guidelines** has been closed and I have been unable to reopen it. I assure you that I have not violated any of Upwork's terms and conditions. You can review my account history to confirm this. Currently, I'm facing a serious financial crisis and need extra money for my family. Please, could you help me out?

[#19]

Hi Rahul,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance on your account reinstatement concern.

[#20]

Hi Arjay,

I tried to raise my issue a few months ago and also emailed the Upwork support team, but I didn't receive any response. Please kindly help me out as I urgently need assistance.

[#21]

A few months ago, I closed my Upwork freelancer account associated with my Google account **Edited for Community Guidelines** . Now, I want to reopen it. I tried to contact support via the support bot but haven't received any response yet. Please help me out.

**Edited for Community Guidelines**

[#22]

Hi Rahul,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#23]

Hello, I am a newbie at Upwork. Yesterday I accidentally clicked to close my account, causing the account to be logged out. Then I logged in and it showed that the email address could not be recognized. Registration showed that this email address was already registered. In this case, how long does it take for the email address to be released and re-registered?

[#24]

Hello Yuchao,

Can you please click on my name and send me a private message with the registered email address of the account in question? I'll be glad to assist you further. 

[#25]

**Edited for Community Guidelines**

Thanks Luiggi

[#26]

Thank you for following up, Yuchao,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.