How Do I Reopen Closed Account

[#1]

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.

[#2]

I forgot my email and username, I am unable to access my account. I created this account to recover my old account, I can provide anything for the proof.

Looking forward for any assistance.
Thank you!

[#3]

Hi Arslan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

Hello, I have a problem with activating my account. The issue is that my account was suspended due to sanctions, but I have moved to another country and want to reactivate my account by following the necessary procedures. However, when I try to file an appeal, I almost immediately receive the following response to my email:

"We see you submitted a request to appeal an Upwork account suspension. However, the account you submitted it for either doesn’t exist or is still active (not suspended). If you submitted the form by mistake, no worries, we’ve disregarded it. If you have other questions, please visit Upwork Help to contact our support team."

email of my account I'm trying to reactivate is: **Edited for Community Guidelines**

I am certain that my account is suspended, as I see the message on the login page. Also, it is definitely registered because I cannot register with the same email; I receive a message stating that such an account is already registered. As a result, I cannot reach out to support and cannot activate my account. What should I do? I was forced to register with another email and write this here because I have no other options to report my problem. I'm aware of Upwork's terms of service regarding multiple accounts, and I assure you that I comply with them. Once my issue is resolved, I'll promptly delete this account.

Best regards,

Ilia Imanov
Upwork Username: **Edited for Community Guidelines**

[#5]

Hi Alexey,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

[#6]

How to remove my email from my old upwork profile?

I have no idea for my old Upwork profile and i am not able to change my email id on my currunt Upwork profile, it fets an error (This email is already in use.).
And I am curruntly login with Apple ID.

I have try to set this email - **Edited for Community Guidelines**

Please help me.

Thank you.

**Edited for Community Guidelines**

[#7]

Hi Sanjay,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

Hi,

I've created this account just to be able to post here.

I need help getting access to my old Account:

**Edited for Community Guidelines**

I don't remember the username nor the E-Mail-Adress

What can I do?

Sir I need help because I logged in my account about few month ago and now I see i have 2 order in my account but I forget my email address. If you need to verify me then you can start video call to check if it's my profile or not and also I Know what is my password and what is my security questions answers. 

My account service url

https://www.upwork.com/services/product/marketing-email-spoofing-services-email-spoofing-email-spoof...

Account name maybe: "Abid Adib" 

[#9]

Hi Kemelia,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

I can't find the place to put in a help/support ticket. The bot keeps giving me a link that goes back to the generic support page. 

1. I need to re-activate my account that was deleted by accident but when I follow the "instructions from the Bot it isn't accurate". 

2. I need to update my adress on this account to Pacific time, Los ANgeles and NOT Tijana but when I fill out all the information and check all the boxes it declines it and says to "FIX The problems" which highlights the top box. This is checked every time but it's not registering. 

Overall i can't sign up for any jobs because i'm "NOT in the US" and eligble and then i can't use my actual account, had to create a new one but it's not accurate. 

THIS IS SOOO FRUSTRATING! I have been trying to figure it out for 2 days! k

HELP!!!

[#11]

Hi Rebecca,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

Please help me access my account. I have the email, the password and the question's answer but gmail got deleted and its linked to gmail login. Can someone contact me from the support so i can get my old account back it was verified for years.

[#13]

Hi Saba,

Thank you for reaching out. Could you please click on my name and send me a PM with the registered email address of the account in question? We'll gladly look into it and assist you further.

[#14]

Hello,

Today I am raising a very serious issue i.e. regarding Upwork account reopening process which is that they don't reopen an account after it is being closed.

I have tried multiple times to reopen my closed account but everytime I receive a new ticket ID and this automated message from support staff saying:

Hi, Suryansh

Thank you for your patience while we worked on your account.

We are now ready to proceed with the final agent review. After this step, we will either confirm that your account has been successfully reopened or inform you of any eligibility issues that may arise.

To initiate the final agent review, kindly reply to this email with the reason for your request. Once we receive your response, our team will promptly proceed with the review process.

Best regards,
Upwork Support Team

I respond to the above message every single time but didn't receive a follow up mail from the support staff which is very unprofessional.

Can anybody please escalate my complaint to the higher authorities so that this issue of ghosting customer complaints can be resolved on priority basis?

3rd ticket ID that has been assigned to me on 27th August, 2023 is #42362975 and 2nd was #42231100 assigned to me on 18th August, 2023.

DISCLAIMER: I have to make this fake account to raise my voice in this community in the hope that my issue will get resolved on priority basis as my main account is closed and unusable.

[#15]

Hi Rohit,

Thank you for reaching out.

I understand your concerns about the account reopening. I have forwarded this to our support team. Rest assured, it is being checked and an agent will get back to you as soon as possible. I apologize for an inconvenience caused.

Thank you for choosing Upwork.

[#16]

Johnabi R I would be highly grateful to you if my closed account gets reopened as the previous days have been a nightmare for me and a mental torture as well.

[#17]

Hi Rohit,

To reassure you, our support team will review your concern. They will be able to get back to you as soon as the agent review is complete. You can check for a response here. You may also keep checking the emails on the original email that is linked to your closed account as you may receive a response there too.

I hope this helps. Thank you for choosing Upwork.

[#18]

I cannot thank you enough Johnabi R as my account is now reopened.

Thank you for helping me reopen my Upwork account and I hope you have a wonderful day ahead.

[#19]

Hi sir, my upwork account suddenly has been closed after few minutes I'm verified it. What's the reason of the account being closed? Can I reopen it. The email registered for the account is **Edited for Community Guidelines**

[#20]

Hi Lion,

I am sorry to hear about the action taken on your account. I checked the account you are referring to and I see that one of our team members has already reached out to you via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. You can also view and respond to the support ticket from the notification sent to your registered email address. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#21]

I already open the ticket but there's no response yet?

[#22]

Hi Lion,

Please be informed that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#23]

Hello Upwork Team,

I have been trying to reach out to your support team through various channels, including email, chat, and phone, but I have not received any response. My account was closed due to an issue with my email, which prevented me from changing my password in time. Now that my email is working properly, I am unable to access my Upwork account.

I created this new account solely to contact you, and I will close it immediately after this issue is resolved, as I am aware of your privacy policy. My account has been active less than 2 years, and I kindly request your assistance in resolving this matter promptly.

Thank you for your attention to this urgent matter. I look forward to hearing from you soon.

Sincerly,

[#24]

Hi Jean,

Thank you for reaching out. Could you please click on my name and send me a private message with the registered email address of the account in question? I'll gladly look into it. 

[#25]

Hi LuiggiR,
Thank you for your reply, I send you a private message.

[#26]

I closed a duplicate client account, but the entire account is now closed. I cannot log into my original client account anymore.

I had to create a new email account to post this here.

The affected account is different from this because I cannot log in into the original account. Please help!

Thanks.