Solved: How Do I Reopen Closed Account - Page 13

nilewadchan · ‎05-07-2021

How to restore an account closed accidently?

Account username : **Edited for Community Guidelines**

g_vasilevski · ‎05-07-2021

Hi Chandrakant,

If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~ Goran

View solution in original post

f1d7266a · ‎08-02-2022

Hello,

I have an odesk account.

How can I do to recover it ?

759e32fa · ‎08-02-2022

Hi there,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. If you wish to update the team with new information, I highly suggest that you post it on the ticket thread. Otherwise, I would recommend avoiding sending follow-ups on the same ticket thread because it goes back to the end of the queue every time a new message is added.

~ AJ

d5abc339 · ‎08-03-2022

I want to log in my upwork account but I face to this issue "You have not activated the Google sign in method for this account.". I can't do anything else to log in my account. So I create a new upwork account just to reply and ask for help with regards to that issue. Please help me!

759e32fa · ‎08-03-2022

Hi Nguyen,

I'm sorry to hear about that. Could you please send me the details of the account? You can send me a PM by clicking on my name.

~ AJ

0b05de52 · ‎08-03-2022

Hello i need help reactivating my closed account because i thought you can make another account using the same email after closing it.

ArjayM · ‎08-03-2022

Hi Edgar Gerald,

Could you please reach out to me via PM (click on my name) with the email address associated with your original account so that I can assist you further? Looking forward to your response.

~ Arjay

0b05de52 · ‎08-03-2022

Hello, I have already sent a pm. Thankyou

ArjayM · ‎08-03-2022

Thank you for your response Edgar Gerald,

I did receive your message and I've already forwarded all the details to the appropriate team for further review. You should be getting an update through a support ticket that you can access on this page.

~ Arjay

92ad26a8 · ‎08-06-2022

Hello,
Yesterday while I was online on Upwork, I got a message that my account has been compromised and I was logged out. Later I scanned my computer with two different antivirus program and couldn't find any issues. Then tried to reset my password. However, when I try to reset my password, I get no link from Upwork. I tried it numerous times but I haven’t got any mail from Upwork to change my password.

To be more precise;

When I enter my old login and password I got this message

"Your password has been identified as compromised. Please update your password now to protect your account."

Then I have only on option which is to update my password.

Later I give my mail address, after that I get the message "We’ve sent an email to your email address. Follow the steps provided in the email to update your password."

I repeated this proces numerous times but I haven't got any message from Upwork.

Then I sent a message to accountsecurity@upwork.com about the situation but didn't get any reply.

I eventually created another Upwork account with my Apple account just to be able to write in here.

Regards,

Hakan

759e32fa · ‎08-06-2022

Hi Hakan,

Thank you for reaching out to us. Can you please send me the details of the account you're referring to? You can send me a PM by clicking on my name.

~ AJ

a796febe · ‎08-06-2022

Hi, I also accidentally deleted my work account and want to recover them again. Whom should I reach out to?

PradeepH · ‎08-07-2022

Hi Nor,

Thank you for your message. Could you please click on my name next to this post and send me a private message with the registered email address for the account in question?

Thank you,

Pradeep

a796febe · ‎08-07-2022

Hi Pradeep, thanks for helping. I've messaged you.

a796febe · ‎08-12-2022

Hi Pradeep, I've responded your enquiries with the required info last Monday, and haven't receive any update since then. Can you reach back to me?

Apologies for the inconveniences caused.

50c90c73 · ‎08-09-2022

Hello members of the upwork community
I have seen that some members have access to helping others with the below issue.
I had an old acocunt with upwork with the email adress**Edited for Community Guidelines**

I was intending to close that one and open one with the email address **Edited for Community Guidelines**

And I did. But unfortunately some of the info I tried to save from my last account, had accidentally not been saved.
Can you restore that account for me. Yes, I know you will need to close the current one. Once I save the content from there, I will proceed myself with what I need to do. Thank you.

759e32fa · ‎08-09-2022

Hi Xhulia,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

50c90c73 · ‎08-09-2022

Hello Annie
Thank you for your assistance. I have just been contacted by **Edited for Community Guidelines** and my issue was resolved, but it showed up with another request number than the one that appears on the support ticket. This one was 36381253. I am just letting you know, so they dont reopen my old acocunt anymore, so I dont have issues with the one I am currently using.

81a279d9 · ‎08-09-2022

Hello,

Please I recently closed my upwork account and I need to restore that account.

I need help on this.

I had to create a new one to enable me seek for help within the community.

Thanks

NikolaS · ‎08-09-2022

Hi Louisa,

Could you please click on my name and send me a PM with more information about the account you are referring to?

~ Nikola

a115fe5e · ‎08-09-2022

Hello, I just made this new account just to ask a question. When I tried to log in to my accound, it said:

Google account <email> is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.

Please help me out. Thank you!

759e32fa · ‎08-09-2022

Hi Ella,

Thank you for reaching out to us. Could you please send me the details of the account that you're referring to? You can send me a PM by clicking on my name.

~ AJ

b8cf3c78 · ‎08-09-2022

Hello. I'm a new freelancer with ongoing contract. I need help. I remade this account because my original and main account cannot write new topic or make a reply in community. I have already submitted my valid NBI Clearance and complied with the criteria for uploading but my account is still on hold. Hope someone can assist me because i need it for my earnings.

*I will close this second account upon reply of anyone who can help so I may not violate upwork's policies. Really sorry for making another one, support ticket is not working too. Thank you so much for all the help.

Attached here is my main account profile link https://www.upwork.com/freelancers/~01c3dba024ce81ed6a

and my i also attach here my NBI Clearance I recently got and submitted 2 days ago.

**Edited for Community Guidelines**

759e32fa · ‎08-09-2022

Hi Ian,

Thank you for reaching out to us. Can you please send me the email address associated with the original account? You can send me a PM by clicking on my name.

~ AJ

b8cf3c78 · ‎08-09-2022

I already sent you private message, Ma'am Annie. Thank you so much for the assistance. My account has been hold for almost two weeks now, it would be a great help if I'd be able to address my account verification issue so i may solve personal problems too.

132e7ae8 · ‎08-10-2022

i changed the email on my account and now can't login because get error: "Google signin not set up for this account." I am using this profile here just to ask question. Urgent please