May 7, 2021 06:26:48 AM Edited Jun 13, 2022 12:47:28 PM by Andrea G
How to restore an account closed accidently?
Account username : **Edited for Community Guidelines**
Solved! Go to Solution.
May 7, 2021 06:38:42 AM Edited Jan 3, 2023 02:02:36 PM by Andrea G
Hi Chandrakant,
If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Aug 24, 2022 03:30:33 AM by Roi B
hello everyone please help me with getting back to my normal account. I deleted my client account but it also deleted my freelancer account as well! would love some help please!
Aug 24, 2022 06:46:09 AM by Annie Jane B
Hi Roi,
Thank you for reaching out to us. Could you please send me the details of the account that needs to be restored? You can send me a PM by clicking on my name.
Aug 28, 2022 11:49:08 AM by Taren R
I forgot my username for my previous account. I created this account just to get help. Can someone help? My email is already in use with my old account that I created a few years ago.
Aug 28, 2022 12:31:50 PM by Luiggi R
Hi Taren,
I'm sorry to hear you're having trouble accessing your account. Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to assist you further.
Aug 30, 2022 08:50:41 AM by Micha Z
Hello,
I have lost access to my old account's email and now the account is suspended. I can provide the necessary documents to confirm my identity. I want to unsuspend my account and change the email.
Aug 30, 2022 09:50:17 AM by Nikola S
Hi Micha,
Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to?
Aug 31, 2022 11:29:22 AM by Albert H
I have a freelancer account where I had an active client.
Unfortunately, the domain name for the email I used to log into my account has expired a long time ago and renewing it is now impossible because some else has claimed it.
Thus, I cannot log into my freelance account.
I would need the support from an Upwork staff member to help me with this issue.
Aug 31, 2022 01:04:12 PM by Arjay M
Hi Albert,
Can you please send me a PM (Click on my name) with the email address associated with your original account? Allow me to review the account and assist you accordingly with your concern. Looking forward to your response.
Aug 31, 2022 07:23:50 PM by Arjay M
Hi Albert,
I did receive your message. Please refer to my response there so we can proceed with your concern. Thank you!
Sep 1, 2022 03:27:05 AM by Micha Z
Hello,
I have lost access to my old account's email and now the account is suspended. I can provide the necessary documents to confirm my identity. I want to unsuspend my account and change the email.
I have contacted Nikola S but got no response. Please prioritize.
Sep 1, 2022 06:21:36 AM by Annie Jane B
Hi Micha,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured that Nikola will respond to your PM as soon as possible.
Sep 3, 2022 04:40:44 AM Edited Sep 3, 2022 05:29:28 AM by Annie Jane B
Hi there, I could not sign in using my google work account per below. I know my agency team has invited me to join team within upwork but I couldn't receive the email invite either. Please advise.
**Edited for Community Guidelines**
Sep 3, 2022 04:41:32 AM Edited Sep 3, 2022 05:29:08 AM by Annie Jane B
The email with trouble signing in is: **Edited for Community Guidelines**
Sep 3, 2022 07:53:07 AM by Annie Jane B
Hi Chole,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Sep 5, 2022 04:31:11 AM Edited Sep 5, 2022 06:17:25 AM by Nikola S
Hello,
I have another account here created with this email - **Edited for Community Guidelines**
However, I can't log in because it displays a message that the email is incorrect.
I created this account as a back up and to raise this issue here.
I will appreciate if you help me resolve the problem and delete one of the two accounts.
Thank you!
Sep 7, 2022 03:59:13 AM by Valeriia L
Hello. I have problem with log in/sign in on your website. I registered on "UpWork", then deleted my page. (I chose the wrong type of account, I didn't know you could do two types). Now I cannot use that e-mail again in creating a new account, and we also cannot go to the previous one, because it has already been taken. What i have to do?
Sep 7, 2022 08:14:40 AM by Annie Jane B
Hi Valeriia,
Could you please click on my name above this post and send me a private message with more information? Thank you!
Sep 8, 2022 06:44:02 AM by Andrea G
Hi Vahe,
Could you please click on my name above this post and send me a private message with more information? Thank you!
Sep 8, 2022 06:52:40 AM Edited Sep 8, 2022 06:53:10 AM by Binod B
Sep 8, 2022 08:27:33 AM by Andrea G
Hi Binod,
Could you please click on my name above this post and send me a private message with more information? Thank you!