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nilewadchan
Community Member

How Do I Reopen Closed Account

How to restore an account closed accidently? 

Account username : **Edited for Community Guidelines**

ACCEPTED SOLUTION
g_vasilevski
Retired Team Member
Retired Team Member

Hi Chandrakant,

 

If you need help restoring your account, weโ€™ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Goran
Upwork

View solution in original post

615 REPLIES 615

Hi Jacob,

 

I'm sorry that you didn't hear back from us. Could you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to assist you further.

~ Luiggi
Upwork
3ccc555b
Community Member

Hi! can someone help me also, want to reopen my account

 

Thank you

Hi Mika,

 

I'd like to check this for you. Please send me a PM with the details of the account you'd like to reopen so I can check. 

~ Joanne
Upwork
8b2a3e3e
Community Member

Hi, I have the same problem here. I closed my account accidentally, and I just made a new account to reply here and recover it. Would you please help me also?

Hi, I accidentally closed my upwork account minutes ago and I'm struggling because I can't log in again. I just made a new account here since I need assistance. Would you help me resolve it?

 

Ps. I don't have any violations here in upwork, and I accidentally closed my account. 

Hi Lois,

 

I have checked your account and it looks like you've already reached out to our team with your concern. Please allow our team 24-48 hours to review your account along with your concern. You can check here or your email for updates and further assistance. Thank you!

 

 

 

~ Arjay
Upwork
8b2a3e3e
Community Member

Hi, I have the same problem here. I accidentally closed my account and I can't log in again. I hope you'll help me with this. I just made this account and I promise to delete it right away once I reopen my previous closed account.

550aa18c
Community Member

Hi!
I closed my unused account some time ago and now I want to create an account from scratch with actual information. But the system doesn't allow me to reuse email from the closed account, and also I cannot log in to the previous account. How I can solve this problem?
Also, I created this new account to contact support.

egaruth
Community Manager
Community Manager

Hi Serhii,

 

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly.

 

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

~ Nikola
Upwork
c40a6210
Community Member

I had an existing upwork account and am attempting to create a new one for use with my new agency. 

 

I closed the old account, but I can't complete the verification process on my new account because it says my phone number is already in use. 

 

Can someone from upwork support please help me with this issue? 

Hi Neha,

 

I certainly understand your concern and we appreciate you reaching out to us. We can reinstate your old account but you need to close this new account to avoid violating our TOS.  Please note that you're only allowed to have one Upwork account. Having a duplicate accounting is a violation of Upwork TOS. Don't worry, I'll have one of our team members reach out to you directly via support ticket to assist you further with your concern.

 

 

~ Arjay
Upwork
52451184
Community Member

I closed my old account last year and i did not know about the one account per person rule. I had to create a second account now to get in touch with the support team. Would i be able to restore my old account back and close this account? If its not possible to restore my old account and i am no longer able to use upwork then i am happy to delete this account as well. I do apologize for unintentionally violating the TOS

egaruth
Community Manager
Community Manager

Hi Sajiv,

 

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly.

~ Nikola
Upwork
f66c214f
Community Member

Hi! I've closed my accound some time ago, but I want to get back to work on upwork. 

Can I reopen my old account?

Thank you!

egaruth
Community Manager
Community Manager

Hi Marina,

 

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly.

~ Nikola
Upwork
48870fb3
Community Member

I would like to reopen a closed account

egaruth
Community Manager
Community Manager

Hi Ayomide,

 

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to?

 

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

 

~ Nikola
Upwork
ec70c0e5
Community Member

I need support to contact me somehow, not sure how as its very hard to find out how to mesage support directly.

Hi Campbell,

 

I'll have one of our team members reach out to you directly via a support ticket to assist you with your request. You can check here or your email for updates.

 

~ Arjay
Upwork
hk_pankaj
Community Member

 

I closed my account a few months ago, I did not know I would not be able to access it again. I have opened a new account with the same email address. I had been on Upwork and established myself as a freelancer, plus had contacts I wanted to maintain. Could you please help me

Hi Pankaj,

 

Could you please reach out to me via PM (click on my name) with more details about your original account so that I can assist you further? Looking forward to your response. Thank you.

 

~ Arjay
Upwork
2328a6f1
Community Member

Hi,

 

I was trying to remove my client account from the profile but both client/freelancer accounts are removed. I can't login again. Can I get my old account back?

Hi Muhammad,

 

Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to assist you further.

~ Luiggi
Upwork
designologybd
Community Member

Earlier I had requested Upwork to close my agency account, but now I am interested in Re-Opening/Restoring the Account is there a way?

Note : I cannot see the Button Anymore inside Settings>Contact Info>Additional Accounts "New Agency Account", Now It only shows "New Client Account"

Thanks In Advance

 

**Edited for Community Guidelines**

Hi Murshida,

 

Your Agency has been restored as per your request.

 

~Andrea
Upwork
daniyal_nadeem_0
Community Member

Hi.

I accidentally closed my upwork account. Can you please help me recover it?

It is registered to this email  **Edited for Community Guidelines**

 

Thanks.

Hi Daniyal,

 

Thank you for your message.

"Could you please click on my name next to this post and send me a private message with the registered email address for the account you would like to restore?


Thanks!"

Pradeep

Upwork
1269b6de
Community Member

Hello , I also have the same issue. I just closed my client account and it is not allowing me to login. And the error is Oops incorrect username.

 

Please help me recover my freelancer account.

 

Regards,

Shahmir

egaruth
Community Manager
Community Manager

Hi Shehryar,

 

Could you please click on my name and send me a PM with more information about the account you are referring to? 

~ Nikola
Upwork
159ee5ee
Community Member

I am facing the same issue. Is there anyone who can help me with that?

 

Regards

Ahmed R

Hi Ahmed,

 

Could you please reach out to me via PM (click on my name) with the email address associated with your original account so that I can assist you further? Thank you.

 

~ Arjay
Upwork

Hi, I have already reached you by clicking your name but I got no response.

Ahmed R

Hi Ahmad,

 

Thank you for your message. Apologies for the delay in responding to your message. I will follow up with Arjay and he will reach out to you as soon as possible. 

 

Thank you,

Pradeep

Upwork

Hi, I am still awaiting your response. Where you guys will reach me? Is it in private conversations or through email, but neither method gives me any message yet.

Ahmed R

53f48e9e
Community Member

Hi Upwork Team - I am facing the same issue. I signed up using my google id for freelancer account, then I realised that it is freelancer account and I actually wanted to post some jobs, so I closed that account and then when I tried to log into the Upwork client app, I was not able to login or signup or anything with my google account. Now, I had to use apple id to login due to this mess. Please help me reinstate my google account because that the id I want to use on upwork, else it will be too much pain for me to manage the "job posts" etc. Please help. I have alredy spent like 2-3 hours on this.

Hi Vinay,

 

I have escalated your concern and one of our team members will reach out to you directly via a support ticket with assistance on how to proceed with your request. You can check here or your email for updates.

 

 

~ Arjay
Upwork
1f42244a
Community Member

I can't log in to my main account, so I made this account to make this post to fix my other account.

When I attempt to log in, it says that the email is invalid, when I try to sign up with the same email, it says the email is in use.

If possible I would like to restore the old account and either merge this one into it, or delete the account that I am posting this from.

Hi Brendan,

 

Could you please reach out to me via PM (click on my name) with the email address associated with your original account so that I can assist you further? Looking forward to your response. Thank you.

 

 

 

~ Arjay
Upwork
ec0662dc
Community Member

Hi, whenever I try to login using google,**Edited for Community Guidelines**
It says I can't log in with google. (Google account s...e@gmail.com is not recognised for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked)
Then whenever I try to log in with just my email, I get a response that the account that the Username is incorrect?

I tried resetting my password, but whilst in filling my email **Edited for Community Guidelines** it doesn't allow me either.
When I want to make a new account with the email**Edited for Community Guidelines**  then I am not allowed because there is already an account with that email address.

Could someone help me out?

Hi Sven,

 

I checked and it looks like the account you're referring to is currently closed. If you'd like us to reopen it for you please click on my name above this post and send me a private message. We'd need to confirm some information about the account with you in order to proceed.

 

~Andrea
Upwork
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