How Do I Reopen Closed Account

[nilewadchan]

How to restore an account closed accidently? 

Account username : **Edited for Community Guidelines**

[luiggi_rosado]

Hi Jacob,

I'm sorry that you didn't hear back from us. Could you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to assist you further.

[3ccc555b]

Hi! can someone help me also, want to reopen my account

Thank you

[tinker_bell3]

Hi Mika,

I'd like to check this for you. Please send me a PM with the details of the account you'd like to reopen so I can check. 

[8b2a3e3e]

Hi, I have the same problem here. I closed my account accidentally, and I just made a new account to reply here and recover it. Would you please help me also?

[8b2a3e3e]

Hi, I accidentally closed my upwork account minutes ago and I'm struggling because I can't log in again. I just made a new account here since I need assistance. Would you help me resolve it?

Ps. I don't have any violations here in upwork, and I accidentally closed my account. 

[812dd08c]

Hi Lois,

I have checked your account and it looks like you've already reached out to our team with your concern. Please allow our team 24-48 hours to review your account along with your concern. You can check here or your email for updates and further assistance. Thank you!

[8b2a3e3e]

Hi, I have the same problem here. I accidentally closed my account and I can't log in again. I hope you'll help me with this. I just made this account and I promise to delete it right away once I reopen my previous closed account.

[550aa18c]

Hi!
I closed my unused account some time ago and now I want to create an account from scratch with actual information. But the system doesn't allow me to reuse email from the closed account, and also I cannot log in to the previous account. How I can solve this problem?
Also, I created this new account to contact support.

[egaruth]

Hi Serhii,

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly.

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

[c40a6210]

I had an existing upwork account and am attempting to create a new one for use with my new agency. 

I closed the old account, but I can't complete the verification process on my new account because it says my phone number is already in use. 

Can someone from upwork support please help me with this issue? 

[812dd08c]

Hi Neha,

I certainly understand your concern and we appreciate you reaching out to us. We can reinstate your old account but you need to close this new account to avoid violating our TOS.  Please note that you're only allowed to have one Upwork account. Having a duplicate accounting is a violation of Upwork TOS. Don't worry, I'll have one of our team members reach out to you directly via support ticket to assist you further with your concern.

[52451184]

I closed my old account last year and i did not know about the one account per person rule. I had to create a second account now to get in touch with the support team. Would i be able to restore my old account back and close this account? If its not possible to restore my old account and i am no longer able to use upwork then i am happy to delete this account as well. I do apologize for unintentionally violating the TOS

[egaruth]

Hi Sajiv,

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly.

[f66c214f]

Hi! I've closed my accound some time ago, but I want to get back to work on upwork. 

Can I reopen my old account?

Thank you!

[egaruth]

Hi Marina,

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly.

[48870fb3]

I would like to reopen a closed account

[egaruth]

Hi Ayomide,

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to?

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

[ec70c0e5]

I need support to contact me somehow, not sure how as its very hard to find out how to mesage support directly.

[812dd08c]

Hi Campbell,

I'll have one of our team members reach out to you directly via a support ticket to assist you with your request. You can check here or your email for updates.

[hk_pankaj]

I closed my account a few months ago, I did not know I would not be able to access it again. I have opened a new account with the same email address. I had been on Upwork and established myself as a freelancer, plus had contacts I wanted to maintain. Could you please help me

[812dd08c]

Hi Pankaj,

Could you please reach out to me via PM (click on my name) with more details about your original account so that I can assist you further? Looking forward to your response. Thank you.

[2328a6f1]

Hi,

I was trying to remove my client account from the profile but both client/freelancer accounts are removed. I can't login again. Can I get my old account back?

[luiggi_rosado]

Hi Muhammad,

Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to assist you further.

[designologybd]

Earlier I had requested Upwork to close my agency account, but now I am interested in Re-Opening/Restoring the Account is there a way?

Note : I cannot see the Button Anymore inside Settings>Contact Info>Additional Accounts "New Agency Account", Now It only shows "New Client Account"

Thanks In Advance

**Edited for Community Guidelines**

[andregutierrez22]

Hi Murshida,

Your Agency has been restored as per your request.

[daniyal_nadeem_0]

Hi.

I accidentally closed my upwork account. Can you please help me recover it?

It is registered to this email  **Edited for Community Guidelines**

Thanks.

[pradeephele]

Hi Daniyal,

Thank you for your message.

"Could you please click on my name next to this post and send me a private message with the registered email address for the account you would like to restore?

Thanks!"

Pradeep

[1269b6de]

Hello , I also have the same issue. I just closed my client account and it is not allowing me to login. And the error is Oops incorrect username.

Please help me recover my freelancer account.

Regards,

Shahmir

[egaruth]

Hi Shehryar,

Could you please click on my name and send me a PM with more information about the account you are referring to? 

[159ee5ee]

I am facing the same issue. Is there anyone who can help me with that?

Regards

Ahmed R

[812dd08c]

Hi Ahmed,

Could you please reach out to me via PM (click on my name) with the email address associated with your original account so that I can assist you further? Thank you.

[159ee5ee]

Hi, I have already reached you by clicking your name but I got no response.

Ahmed R

[pradeephele]

Hi Ahmad,

Thank you for your message. Apologies for the delay in responding to your message. I will follow up with Arjay and he will reach out to you as soon as possible. 

Thank you,

Pradeep

[159ee5ee]

Hi, I am still awaiting your response. Where you guys will reach me? Is it in private conversations or through email, but neither method gives me any message yet.

Ahmed R

[53f48e9e]

Hi Upwork Team - I am facing the same issue. I signed up using my google id for freelancer account, then I realised that it is freelancer account and I actually wanted to post some jobs, so I closed that account and then when I tried to log into the Upwork client app, I was not able to login or signup or anything with my google account. Now, I had to use apple id to login due to this mess. Please help me reinstate my google account because that the id I want to use on upwork, else it will be too much pain for me to manage the "job posts" etc. Please help. I have alredy spent like 2-3 hours on this.

[812dd08c]

Hi Vinay,

I have escalated your concern and one of our team members will reach out to you directly via a support ticket with assistance on how to proceed with your request. You can check here or your email for updates.

[1f42244a]

I can't log in to my main account, so I made this account to make this post to fix my other account.

When I attempt to log in, it says that the email is invalid, when I try to sign up with the same email, it says the email is in use.

If possible I would like to restore the old account and either merge this one into it, or delete the account that I am posting this from.

[812dd08c]

Hi Brendan,

Could you please reach out to me via PM (click on my name) with the email address associated with your original account so that I can assist you further? Looking forward to your response. Thank you.

[ec0662dc]

Hi, whenever I try to login using google,**Edited for Community Guidelines**
It says I can't log in with google. (Google account s...e@gmail.com is not recognised for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked)
Then whenever I try to log in with just my email, I get a response that the account that the Username is incorrect?

I tried resetting my password, but whilst in filling my email **Edited for Community Guidelines** it doesn't allow me either.
When I want to make a new account with the email**Edited for Community Guidelines**  then I am not allowed because there is already an account with that email address.

Could someone help me out?

[andregutierrez22]

Hi Sven,

I checked and it looks like the account you're referring to is currently closed. If you'd like us to reopen it for you please click on my name above this post and send me a private message. We'd need to confirm some information about the account with you in order to proceed.