How Do I Reopen Closed Account

[#1]

How to restore an account closed accidently? 

Account username : **Edited for Community Guidelines**

[#2]

Hi, whenever I try to login using google,**Edited for Community Guidelines**
It says I can't log in with google. (Google account s...e@gmail.com is not recognised for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked)
Then whenever I try to log in with just my email, I get a response that the account that the Username is incorrect?

I tried resetting my password, but whilst in filling my email **Edited for Community Guidelines** it doesn't allow me either.
When I want to make a new account with the email**Edited for Community Guidelines**  then I am not allowed because there is already an account with that email address.

Could someone help me out?

[#3]

Hi Sven,

I checked and it looks like the account you're referring to is currently closed. If you'd like us to reopen it for you please click on my name above this post and send me a private message. We'd need to confirm some information about the account with you in order to proceed.

[#4]

Hi my main account at upwork is **Edited for Community Guidelines**, in the past I did get notifications from **Edited for Community Guidelines** from upwork. I cannot use the **Edited for Community Guidelines**  on upwork as it says its in use, If I try to login it says incorrect username, if I try to get a password forgotten email I get the same error invalid username. I cant see anywhere in my upwork account that its linked to **Edited for Community Guidelines** , how do I resolve this ? as I want to use my hotmail address as main email.

[#5]

Hi mohamed,

Thank you for reaching out to us. I shared your concern with our team and one of our agents already reached out to you directly via email to assist you further. 

[#6]

no one has reached out. when is this going to get resolved as this dragging on for several days. I WANT THIS TICKET ESCALATED , ASAP .

[#7]

Hi Mohame,

I checked and can confirm the team has emailed you to the registered email of the account you're referring to. You can try finding their email by searching the subject line "Forgot Security Question and Password."

Please reply directly to that email to communicate with the team, when everything is in one place we can be more efficient in assisting you.

[#8]

I am new to upwork and I created an account, not knowing you are not allowed to delete your account. I was accidentally logged in as a client and couldn't figure out how to create a freelancer account under the same name, so I deleted the account.

After researching ways to solve the problem, I am very dissapointed that It was not made clear what would happen if I delete an account (email and phone number cannot be reused) and it was not clear that that was the reason creating a new account was not working. 

I have found out through other forums that I need to contact support and have them restore my account

however, it seems like I need an account in order to contact support, but even then I can't find a way to contact support. I am writing from some sort of half-account that doesn't have access to full features of upwork.

I want to interact with a human who can restore my old account please. 

[#9]

Hi Zac,

It looks like you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#10]

Hi Zac, 

It looks like you were able to file support tickets regarding your concern. If you're a client on Upwork, you can create a freelancer profile in the same account by following the steps here. 

I'll go ahead and ask help from the Customer Support Team so that they can reach out to you soon regarding your concern. 

[#11]

Hey,

I deleted an account by accident. How can I recover it? I'm logging the account now it's showing this email is not associated. Please help me to recover this account. 

[#12]

Hi there, 

I would be happy to help. Could you please click on my name and send me a PM with more information about the account you are referring to?

[#13]

Hey Nikola S,

Please check your Inbox. I send the account details. 

[#14]

Hi Tools, 

Thank you for sending a private message. I will forward your message to Nikola and he will respond to you as soon as possible. 

Thank you,

Pradeep 

[#15]

Thank you Pradeep

[#16]

Can anyone help in recovering my deleted account?

[#17]

Hi Saajan,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

[#18]

I deleted my account a while ago but I was wondering if I could get it back.

[#19]

Hi there,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

[#20]

Just sent you a message, thank you.

[#21]

I created an account but closed it b/c it said I had another account associated with my phone number. I closed both accounts. However, when I tried to recreate the account, it said that my email was associated with a profile & I needed to sign in. I tried to sign in and it said it was not a correct email. So I've created another account simply to be able to ask for help in reopening the other account (with the email that I want assocaited with the account). Can someone please point me in the right direction?  Thank you in advance!

[#22]

I have the same issue I need help getting an account I deleted, but no one has given me an answer.

[#23]

Hi Tonya,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

[#24]

I'm not sure if my private message went through or not. Please let me know. 

[#25]

Hi Upwork Community, 
        facing issue with live chat button not showing on help center.
        facing issues with creating an Upwork agency, ( I had an Upwork agency profile before, I delete it a few weeks ago, but now trying to create a new one but can't find create Upwork agency button ) kindly resolve my issue. 

Request Upwork and the community to guide me on this. 

Thanks
Asma A
Top Rated Plus Freelancer 

[#26]

Hi Asma,

Thank you for reaching out to us. Please know that you can only create one agency profile. Please confirm if you want to have the old agency restored so we can assist you with it. Thanks!