Nov 11, 2021 01:42:52 PM Edited Dec 7, 2021 11:56:40 AM by Andrea G
Solved! Go to Solution.
Nov 11, 2021 02:12:50 PM Edited Mar 6, 2023 12:22:02 PM by Andrea G
Hi Arya,
If you'd like to close your account, first make sure you withdraw any active proposals on your Proposals page
complete and close any active contracts and don't have any available or pending balance.Then you can close your account by visiting this page. For more information and detailed steps, please visit this help article.
As a gentle reminder, please know that you will not be allowed to create a new account. If you need to use your Upwork account again in the future, you can reach out to us through our different support channels, and we will assist you with reinstating your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Jan 31, 2023 04:47:52 AM by Anita D
I have followed all the instructions to close account down but still don't see the option to close account. Please can someone help. I've found the platform difficult to use and don't intend to use it going forwards
Jan 31, 2023 06:22:34 AM by Annie Jane B
Hi Anita,
Thank you for reaching out. Your account has been closed as per your request.
Feb 7, 2023 06:00:08 AM by Annie Jane B
Hi Sangam,
Thank you for reaching out. Your account has been closed as per your request.
Feb 7, 2023 02:10:41 PM Edited Feb 7, 2023 04:09:09 PM by Arjay M
Hi, I want to close my this account but upwork said we are unable to close your account right now. Please call us now at .........
But i am from Pakistan and i cannot call. What should i do then? Help me plz. You can check the screen shot of my issue in attachment below. Thanks
**Edited for Community Guidelines**
Feb 7, 2023 04:09:38 PM by Arjay M
Hi Muhammad Umair,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 8, 2023 01:33:19 AM by Muhammad Umair B
Hey thanks for your support but now i have changed my mind so now i don't want to close my account. What should i do now?
Feb 8, 2023 04:04:59 AM by Annie Jane B
Hi Muhammad,
You can update the support ticket and let the team know that you want to keep your account.
Feb 9, 2023 06:25:29 PM by Tabish S
I'm getting weird messages to contact support and have been unable to close my account. Getting this message- "At this time we are unable to close your account. Please call our concierge team at **Edited for Community Guidelines**, select option 3, and we will help you close your account."
Feb 9, 2023 07:57:08 PM by Arjay M
Hi Asad,
I'm sorry to learn that you wish to close/delete your account but we totally respect your decision. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.
Feb 13, 2023 12:29:02 PM by Shahriar H
Because of the recent frustrating issues with upwork chargeback system, I decided to leave upwork permanently. I tried to delete my account by visiting the setting section, but they showed me that my account could not be deleted.
I send emails multiple time to upwork support to tell me how to delete my account in this situation and asked them to remove my account. But they never replied me with a solution. Everytime I emailed them, I got a computer generated answer that I would get a reply within 24 hours. But i did not receive anything.
One of the condition for deleting upwork accouny is that I should not have any pending or available earning im upwork. But I have some available and pending earnings amd I cant withdraw them since upwork posed restriction on my withdrawals.
Can anyone tell me how can I delete my account in this situation?
Feb 13, 2023 12:31:38 PM Edited Feb 13, 2023 12:31:51 PM by Preston H
You don't need to delete your account.
Just stop using Upwork if you don't want to use it.
Feb 13, 2023 12:56:59 PM by Preston H
re: "I want to delete all of my information"
Upwork is not going to delete all of your information.
Upwork offers users an opportunity to "close" their accounts.
Upwork does not "delete" anybody's account. It doesn't delete anybody's information.
Which is exactly the same as almost every website.
Upwork is being HONEST with its users when it provides an option to close (rather than delete) an acount.
Some sites will use the word "delete," but they don't delete anything. They just hide the information.
Feb 13, 2023 01:02:27 PM by Shahriar H
Thank you so much for the clarification. However, can you please tell me how can I close my upwork account under the above stated condition?
Feb 13, 2023 01:37:52 PM by Arjay M
Hi Shahriar,
I'm sorry to hear that you wish to close/delete your account. However, I can see that you've communicated with the team about your concern and a couple of support tickets have been created as well. I've submitted a follow-up to the team handling your case and one of the members will be assisting you further on this page momentarily. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Feb 13, 2023 01:57:53 PM by Shahriar H
Thank you so much and I hope upwork will give me a solution to the issue.
Feb 17, 2023 12:04:18 PM by Shahriar H
Hello Arjay,
How long I will have to wait until I get a response from the support team? I have not received any response from them.
Feb 17, 2023 02:28:56 PM by Arjay M
Hi Shahriar,
We sincerely apologize for not being able to get back to you sooner. Rest assured that your request/concern has been escalated to the appropriate team for further review. They will surely update your ticket once your case is fully reviewed. We truly appreciate your continued patience.
Feb 21, 2023 05:15:38 PM by Arjay M
Hi Reyhan Zevcan,
Thank you for reaching out and I'm sorry to hear that you wish to delete your account. I shared your request with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.
Feb 21, 2023 05:49:53 PM Edited Feb 21, 2023 05:51:47 PM by Mariangel A
Hey!!
I really need help. I can't close my Upwork account and I really need it to be close before the day after tomorrow! I'd appreciate if someone or any support can help me with this. Thanks!
Feb 21, 2023 07:25:02 PM by Arjay M
Hi Mariangel,
Thank you for reaching out to us and I'm sorry to learn that you wish to close your account. I shared your request with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Feb 26, 2023 12:29:33 PM by Andrea G
Hi M,
I checked and it looks like you were already able to close your account. If you need any further assistance please let us know.