How to contact Upwork agent for personalized help?

[#1]

Hello,

I have acepted an offer from a client I made a video (an also get paid for it) but now I am realizing that maybe this short testimonial video could be use for a scam. I am really worried about it and I want to prevent the client from using it and withdrawn it from the platform. I also would like to know how can I give the money back, because it’s not my intention to keep if I am asking to remove the video.

Thanks

[#2 · Accepted solution]

To contact an Upwork agent for personalized help, follow these steps:

1. Log into Your Upwork Account: Go to the Upwork website and sign in.

2. Help Center: Click on the "Help" icon (usually a question mark) in the top right corner to access the Help Center.

3. Search for Your Issue: Use the search bar to look for information related to your issue.

4. Contact Support: If you can't find a solution, scroll to the bottom of the Help Center page and look for a “Contact Us” or “Get Help” option.