I am stuck in a login loop

[#1]

Hello all,

I just created an account using Google SSO and completed my profile as a freelancer, but when I wanted to browse jobs or go to the marketplace I got stuck in a loop between two pages: https://www.upwork.com/nx/create-profile/ and https://www.upwork.com/nx/create-profile/welcome. I wiped the cache of my browser (MS Edge) and tried connecting from Google Chrome and Mozilla Firefox, but the issue remains.

I tried circumventing the issue by typing the direct link to the job page and got this error message "Your organization was changed in another window and the current page may no longer work as expected. Please save any ongoing work."

Do you know what's going on and how to solve this issue?

Thanks,

[#2]

Hi Mohamed Tarik,

I'm sorry to hear that you're having difficulties logging in to your account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#3]

Hi Arjay,

Thank you for your help, they have indeed contacted me and we're trying to solve the issue. I'll update this post once I have meaningful information, to help others.

Mohamed,

[#4 · Accepted solution]

Hi,

So the issue was on the server side and was resolved by the Customer Support Team.

After checking it was not on my side, the CST asked to provide console screenshot and HAR files to diagnoze the issue and solve it from their end.

I hope this helps anyone who has an issue similar to mine.

Have a great day.

[#5]

Hi Mohamed,

Thank you for the solution. Glad to hear that the issue has been resolved now. 

Thank you,

Pradeep

[#6]

I am having this exact issue now.

[#7]

Hi Brian,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#8]

Hi Pradeep,

I'm encountering an issue with the SSO loop. When I enter my email, it informs me that this account uses SSO. After completing the SSO process, it prompts me to use another sign-in method, but there are no other available methods.

I found a way to reset my password through Upwork's password reset page, but I'm still unable to log in because Upwork requires SSO.

I'm unable to access my account to create a ticket, so I had to create a new account to reach out here. I would appreciate your assistance with resolving this issue.

Thank you!

[#9]

Hi Sia,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

Im having the exact same issue

[#11]

Hi Ivan,

Thank you for reaching out to us. I checked and it looks like you were able to log in recently. Could you please clarify if you need further assistance? 

[#12]

I am having the same issue on mobile app.

Your organization was changed in another window and the current page may no longer work as expected. Please save any ongoing work.

[#13]

Hi Hamza,

I've checked and it looks like you recently were able to log in to your account. Let us know if you still need further assistance.

[#14]

Hello, I just recently signed up for upwork and I’m stuck in a constant loop of creating my profile. I click the "get started" options and go throught the 3 pages the ask if I've freelance led before, my biggest goal, and how I like to work than when I click Next, creat profile the loop starts over again. Any idea on how to fix this issue? Thank you.

[#15]

Hi Christos,

I'm sorry to hear you're experiencing this. Would you mind trying to complete the signup process from a different browser or clearing the cache and cookies from your current one? Let us know if the problem persists so we can assist you further. 

[#16]

1. : Since you've already tried this, try clearing the cookies and cache of all the browsers you've used (Microsoft Edge, Google Chrome, and Mozilla Firefox) once again. Ensure that you clear both cookies and cached data.

2.  Open an incognito or private browsing window in your browser and try accessing the Upwork website from there. This mode doesn't use your existing cookies or cache, which might help bypass the loop.

3. Try a Different Device: If possible, try accessing Upwork from a different device or computer to see if the issue persists. This can help determine if the problem is specific to your current device.

4. Check for Browser Extensions/Add-ons: Sometimes browser extensions or add-ons can interfere with website functionality. Disable any extensions you have installed, especially those related to security or privacy, and see if the issue is resolved.

5. Check Internet Connection: Ensure you have a stable and active internet connection while accessing the Upwork website. A poor or unstable connection could lead to such issues.

6. Contact Upwork Support: Since the issue seems to be technical and related to the Upwork website itself, your best course of action might be to contact Upwork's customer support. They can provide specific guidance and assistance to help you resolve the login loop issue. Look for a "Contact Support" or "Help Center" link on the Upwork website.

7. Logout and Back In: If you manage to log in successfully, try logging out completely and then logging back in to see if it helps reset any session-related issues.

8. Check Google Account Settings: Since you mentioned using Google SSO, ensure that your Google account settings are properly configured and connected to your Upwork account.

Remember, these are general troubleshooting steps and the issue could be due to a variety of factors. If none of these steps resolve the problem, reaching out to Upwork's support should be your best course of action to get personalized assistance.

[#17]

I'm having the exact same issue and my account is about to be suspended. 

[#18]

Hello Alisa,

I'm sorry to learn that you are also experiencing this. I can see that you've replied to the team via your ticket with about your account status. Please allow some additional time for the team to review your case. You can rest assured that they will assist you further.