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yana_translator
Community Member

I can't contact support for a week now - please ESCALATE this issue

I have been trying to talk to agents or create a ticket since Friday September 8 - no luck. I am not sure what to do and what is happening. When I try the chat gives me a connection error. Not to mention the fact that the bot says the support is available Mo to Fri but when I write within agents' working hours, the bot says 'the agents will be back soon'. I tried clearing cache, tried different browsers, devices, incognito mode, nothing works.

 

Today, the new thing is that the bot keeps saying I need to log in - but I am already logged in as you can see in the screenshot. And even when I try logging in as it suggests, it doesn't work and I have to start over.

 

Please escalate this, I have no way to reach Upwork at the moment.

 
3 REPLIES 3
6bfcdaf8
Community Member

Hi Yana, would you like to share the specific topic that leads you to create a ticket? Maybe someone reading this forum might help,

4b291f6c
Moderator
Moderator

Hi Yana,

 

Thanks for reaching out, I'm sorry to hear that you've had issues contacting Support. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. 

 

You can access your ticket here.


~ Samuel

Thanks Samuel!

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