I can't open a support ticket.

[#1]

I've been trying for hours to open a new support ticket, but the chat won't direct me or let me talk to a real person. It just sends me the same message with community links. How do I get support?

[#2]

Hi Nathália, 

I am sorry for the inconvenience this has caused. Could you please share more information about the issue you are experiencing so that we can assist you accordingly or connect you with the appropriate team? 

[#3]

Hi NikolaS.

My agency lost the Top Rated Plus badge and I want to know why. I want to know which of the criteria we are no longer meeting.

[#4]

Hi Nathália,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.