🐈
» Forums » Support » I can't verify my ID ERROR 500
Page options
a3011e49
Community Member

I can't verify my ID ERROR 500

I am trying to apply to a job but am unable to. It's asking me to go through identity verification, but I get an error before I can start.

 

Attached is one screenshot of what I'm experiencing.

image.png

I'm eager to apply to jobs. Please help.

 

Thanks!

ACCEPTED SOLUTION
NikolaS
Moderator
Moderator

Hi Meskine and Andrey, 

 

Thank you for reaching out to us and bringing this to our attention. I checked but I could not replicate the issue. Could you please clear your cache and cookies or log in with another browser to check if you are still seeing it on your end?

 

Let us know if you need further assistance. 

~ Nikola
Upwork

View solution in original post

2 REPLIES 2
bbff4aa2
Community Member

I have the following banner at the top of my page: 

bbff4aa2_0-1702979769915.png

Clicking "Verify your identity" leads to the following page: https://www.upwork.com/ab/identity-verification/ which is resolved with

Error 500 (N)

Trace ID: 837ec74d0f575b06-VIE

 

I would appreciate any help/advice on this matter. Thanks!

NikolaS
Moderator
Moderator

Hi Meskine and Andrey, 

 

Thank you for reaching out to us and bringing this to our attention. I checked but I could not replicate the issue. Could you please clear your cache and cookies or log in with another browser to check if you are still seeing it on your end?

 

Let us know if you need further assistance. 

~ Nikola
Upwork
Latest Articles
Featured Topics
Learning Paths