I cannot enter messages section

[#1]

I cannot open the message section. Anybody else experiences this issue?

[#2]

I can't open my message from my client with a file attached that she wants this afternoon...I saw it on my phone but Messages is acting weird. I don't see the message on my phone and can't even respond to it on my phone. What the heck...? 

[#3]

I tried with my laptop using two different browsers. It's not working. Trying now to go back to the previous version of Messages. 

[#4]

Yes, have tried all browsers and the app as well — not working.

[#5]

same here as well

[#6]

Previous version of Messages isn't working, either. It's an Upwork issue.

Fortunately, I had the client's phone number (it's an as-needed contract). I called and she emailed me the file, so at least I won't miss out on lost income. Now, to hope the time tracker isn't on the fritz as well...

Upwork, please look into this issue with your Messages being down!

[#7]

Same here and I urgently need to reply to a client.

[#8]

If it's an established client who frequently has urgent needs, it's a good idea to have an alternate method of contacting them. I was able to save an assignment for a regular client I couldn't respond to on Upwork only because I had her number...hope everything works out for you.

[#9]

---

Saifullah A wrote:

There is some error while opening messages please review the attached screenShot Thanks.

---

I  couldn't open the messages.

[#10]

Yes, same situation here!

[#11]

Hi All,

We are having an active incident and it's affecting access to Messages. Our Engineering team is working to address this as quickly as possible. For status updates, feel free to subscribe to this page. 

Thanks for your patience while this is getting resolved.

[#12]

I having the same issue "Error: {"code":500,"codeExtended":"NOT_SET","message":"transportLayerDS_roomsAS_GetRooms failed and fallback disabled."}"

Cleared cache, cookies, and everything and still same thing, across multiple devices and browsers.

[#13]

Tried clearing cache, cookies. Still getting this

[#14]

Certainly not fixed. Getting the same error on both the app and the website and the legacy messenger.

[#15]

Is this issue going to fixed?? I had a lot of meetings scheduled today, and now I can't even communicate with members on my team. This issue is obviously Upwork's fault as I am not the only one experiencing this as me and several other of my coworkers are experiencing the same issue and they are looking all over the Upwork help section to find the solution and nothing is seeming to work and same exact issue is arising when you open the messages section.

[#16]

I am facing the same problem for the last one hour. I have tried to clear cookies and cache but it doesn't help.

[#17]

Hi,

I got this error when I tried to reload the upwork message.

An error has occurred while processing your request, please try again.

Error: {"code":500,"codeExtended":"NOT_SET","message":"transportLayerDS_roomsAS_GetRooms timed-out and fallback disabled."}

I want it to be fixed as soon as possible.

Thanks

[#18]

I am having the same issue, I hope it's going to be solved quickly 

[#19]

Hi, i'm having the same issue. Can someone please contact me?

[#20]

Same here. Error: {"code":500,"codeExtended":"NOT_SET","message":"transportLayerDS_roomsAS_GetRooms failed and fallback disabled."}

Cleared cache, updated, and restarted pc. Updated browser. Nothing works.

[#21]

The worst thing is that I have a meeting with an important client in 3 minutes and messages are not working 😞

[#22]

hello, i'm having issues to see my massages, in my smartphone and other browser it keep showing this massage when i try to acces my massages 

An error has occurred while processing your request

[#23]

I get an error:

An error has occurred while processing your request

Please fix it

[#24]

https://status.upwork.com/

[#25]

Bulat, it's not a bad idea to have phone numbers and email addys as alternate means of communication for clients you frequently meet with, in case Upwork goes down. I was able to save a job for a regular client who needed a quick proofread this afternoon only because I had her phone number. I called her when I was unable to bring up the message on my desktop (I initially read it on my phone) and she emailed me the document. Now she's able to contact me as well if she sends a message and I don't respond. I hope everything works out for you...