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Heorhii's avatar
Heorhii H Community Member

I cannot enter messages section

I cannot open the message section. Anybody else experiences this issue?

ACCEPTED SOLUTION
Arjay's avatar
Arjay M Retired Team Member

Hi All,

 

We're confirming that the Incident with accessing your messages should now be resolved. You can try to log back into your account and you should be able to access your messages.

 

We truly appreciate your patience and understanding while the issue was being worked on. Please let us know if the same issue persists and we will surely look into that for you.

~ Arjay
Upwork

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65 REPLIES 65
Bettye's avatar
Bettye U Community Member

I can't open my message from my client with a file attached that she wants this afternoon...I saw it on my phone but Messages is acting weird. I don't see the message on my phone and can't even respond to it on my phone. What the heck...? 

Bettye's avatar
Bettye U Community Member

I tried with my laptop using two different browsers. It's not working. Trying now to go back to the previous version of Messages. 

 

Eric's avatar
Eric J Community Member

Yes, have tried all browsers and the app as well — not working.

Rahul's avatar
Rahul V Community Member

same here as well

Bettye's avatar
Bettye U Community Member

Previous version of Messages isn't working, either. It's an Upwork issue.

 

Fortunately, I had the client's phone number (it's an as-needed contract). I called and she emailed me the file, so at least I won't miss out on lost income. Now, to hope the time tracker isn't on the fritz as well...

 

Upwork, please look into this issue with your Messages being down!

Kathrin's avatar
Kathrin B Community Member

Same here and I urgently need to reply to a client.

Bettye's avatar
Bettye U Community Member

If it's an established client who frequently has urgent needs, it's a good idea to have an alternate method of contacting them. I was able to save an assignment for a regular client I couldn't respond to on Upwork only because I had her number...hope everything works out for you.

Samreen's avatar
Samreen A Community Member


Saifullah A wrote:

There is some error while opening messages please review the attached screenShot Thanks.


I  couldn't open the messages.

Marissa's avatar
Marissa W Community Member

Yes, same situation here!

Valeria's avatar
Valeria K Community Member

Hi All,

 

We are having an active incident and it's affecting access to Messages. Our Engineering team is working to address this as quickly as possible. For status updates, feel free to subscribe to this page. 

 

Thanks for your patience while this is getting resolved.

~ Valeria
Upwork
Michael's avatar
Michael M Community Member

I having the same issue "Error: {"code":500,"codeExtended":"NOT_SET","message":"transportLayerDS_roomsAS_GetRooms failed and fallback disabled."}"

Cleared cache, cookies, and everything and still same thing, across multiple devices and browsers.

Asad's avatar
Asad U Community Member

webzoneto_0-1650051119471.png

 

Tried clearing cache, cookies. Still getting this

Charles's avatar
Charles W Community Member

Certainly not fixed. Getting the same error on both the app and the website and the legacy messenger.

 

Michael's avatar
Michael M Community Member

Is this issue going to fixed?? I had a lot of meetings scheduled today, and now I can't even communicate with members on my team. This issue is obviously Upwork's fault as I am not the only one experiencing this as me and several other of my coworkers are experiencing the same issue and they are looking all over the Upwork help section to find the solution and nothing is seeming to work and same exact issue is arising when you open the messages section.

Zahoor's avatar
Zahoor A Community Member

I am facing the same problem for the last one hour. I have tried to clear cookies and cache but it doesn't help.

Alina's avatar
Alina G Community Member

Hi,

 

I got this error when I tried to reload the upwork message.

An error has occurred while processing your request, please try again.

 

Error: {"code":500,"codeExtended":"NOT_SET","message":"transportLayerDS_roomsAS_GetRooms timed-out and fallback disabled."}

 

I want it to be fixed as soon as possible.

 

Thanks

Manel's avatar
Manel M Community Member

I am having the same issue, I hope it's going to be solved quickly 

Pedro's avatar
Pedro A Community Member

Hi, i'm having the same issue. Can someone please contact me?

 

Bulat's avatar
Bulat B Community Member

Same here. Error: {"code":500,"codeExtended":"NOT_SET","message":"transportLayerDS_roomsAS_GetRooms failed and fallback disabled."}

Cleared cache, updated, and restarted pc. Updated browser. Nothing works.

 

Bulat's avatar
Bulat B Community Member

The worst thing is that I have a meeting with an important client in 3 minutes and messages are not working 😞

Pedro's avatar
Pedro A Community Member

hello, i'm having issues to see my massages, in my smartphone and other browser it keep showing this massage when i try to acces my massages 

An error has occurred while processing your request

Irina's avatar
Irina O Community Member

I get an error:

 

An error has occurred while processing your request

 

Please fix it

Hamza's avatar
Hamza S Community Member

Bettye's avatar
Bettye U Community Member

Bulat, it's not a bad idea to have phone numbers and email addys as alternate means of communication for clients you frequently meet with, in case Upwork goes down. I was able to save a job for a regular client who needed a quick proofread this afternoon only because I had her phone number. I called her when I was unable to bring up the message on my desktop (I initially read it on my phone) and she emailed me the document. Now she's able to contact me as well if she sends a message and I don't respond. I hope everything works out for you...