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John Christler's avatar
John Christler M Community Member

I face issue with the graphics on the website

For a few days now every time I log into my account the graphics go all over the place, it feels like multiple layers are on top of each other I can't see the words properly they are on top of each other which makes it hard to read and to use the website as usual. 
I reported this issue to tech support but I haven't gotten any follow-up since then.
Does anyone is facing the same problem? 

 

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi John, Koussaimi and Yaroslav,

 

Thank you for reaching out to us. I will be happy to help. Could you please let us know if you tried using a different browser or Incognito mode? If not, could you please try and let us know if the issue persists? 

 

If the issue persists please share the information below so that we can look into this further and assist you accordingly. 

 

  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better

 

Note. Be sure to try and clear your cache and cookies. 

 

Edited to add information. 

~ Nikola

View solution in original post

30 REPLIES 30
Ramesh Kumar's avatar
Ramesh Kumar K Community Member

Try changing your browser.

Yaroslav's avatar
Yaroslav K Community Member

everything was fine, but at some point there was a problem with the interface

photo_5447514404468938373_y.jpg

Yaroslav's avatar
Yaroslav K Community Member

everything was fine, but at some point became a problem with the interface

Koussaimi's avatar
Koussaimi A Community Member

my upwork page is no longer like before: small font size Times New Roman, no green color, when I click on the sidebar or to filter my search or when I click on the freelancers' proposals the writing this mixture with d 'other writing, I changed browser same problem
for information I can't find this problem in other sites

Lukeny Mikhail's avatar
Lukeny Mikhail D Community Member

I'm experiencing the same issue, did you manage to fix it

 

 

 

Nikola's avatar
Nikola S Retiring Moderator

Hi John, Koussaimi and Yaroslav,

 

Thank you for reaching out to us. I will be happy to help. Could you please let us know if you tried using a different browser or Incognito mode? If not, could you please try and let us know if the issue persists? 

 

If the issue persists please share the information below so that we can look into this further and assist you accordingly. 

 

  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better

 

Note. Be sure to try and clear your cache and cookies. 

 

Edited to add information. 

~ Nikola
Ivett's avatar
Ivett L Community Member

Dear NikolaS,


I am facing the exact same issue

I use Safari (17.3.1)

on M1 Sonoma 14.3.1

frontpage/interface looking the same 

 

Hope you find a solution for the issue as soon as possible! Thank you in advance! 

 

Kind regards,

Ivett

Joanne's avatar
Joanne P Retired Team Member

Hi Ivett,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Joanne
Upwork
Karen's avatar
Karen A Community Member

Main page styles went off

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Karen,

 

Could you please clarify your concern so we can better assist you?

~ Luiggi
Karen's avatar
Karen A Community Member

Hi. When I log with chrome to my upwork page, styles of some pages and also the main page went off. Mainly fonts, colors and so on. You can see on image. Whatever I do it stays same.

Andrea's avatar
Andrea G Community Manager

Hi Karen,

 

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.

 

~Andrea
Reinaldo's avatar
Reinaldo C Community Member

Hello, what's wrong with the site my interface looks horrible and everything is different, the letters are transparent and nothing is visible.

Andrea's avatar
Andrea G Community Manager

Hi Reinaldo,

 

I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.

 

~Andrea
Karen's avatar
Karen A Community Member

looks like :root vars in styles not working for some reason

Reinaldo's avatar
Reinaldo C Community Member

it's the same for me, just change the browser

Ankush's avatar
Ankush K Community Member

Today i am facing the problem in my mobile and on web some styles are not loading properly. Unable to see the jobs screen properly screensho attached

 

Please fixed ASAP possible 

 

 

Many thanks 

Ankush Kummar

Danijel's avatar
Danijel S Community Member

Today suddenly page does not renders correctly in Chrome. Restarting Chrome instance didn't helped. In Firefox it seem all fine on the same PC.

Any idea what to further inspect? See attached screenshot.

Winfred's avatar
Winfred K Community Member

I am experiencing the same issue. There is a bug that is affecting our experience, they should check on this

 

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Danijel,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Winfred's avatar
Winfred K Community Member

This has not been fixed yet. It is a major nuisanceIssue..JPG

Saurabh's avatar
Saurabh D Community Member

Hi,

I don't know why my profile looks like this. Can you please help me to solve this.

 

Screenshot 2024-03-21 at 2.07.56 PM.png

Moazzam's avatar
Moazzam K Community Member

hi i am also facing this problem

 

 

Joanne's avatar
Joanne P Retired Team Member

Hi Moazzam,

 

Could you please try the steps that Nikola shared in this thread? If the issue persists, please provide the details requested on Nikola's response as well so the team can investigate further. 

~ Joanne
Upwork