Solved: I face issue with the graphics on the website - Page 2

John Christler M · ‎03-14-2024

For a few days now every time I log into my account the graphics go all over the place, it feels like multiple layers are on top of each other I can't see the words properly they are on top of each other which makes it hard to read and to use the website as usual.
I reported this issue to tech support but I haven't gotten any follow-up since then.
Does anyone is facing the same problem?

Nikola S · ‎03-14-2024

Hi John, Koussaimi and Yaroslav,

Thank you for reaching out to us. I will be happy to help. Could you please let us know if you tried using a different browser or Incognito mode? If not, could you please try and let us know if the issue persists?

If the issue persists please share the information below so that we can look into this further and assist you accordingly.

Browser/s used
Browser version
Machine’s OS
Machine’s OS version
Screengrab of the issue
Additional details that may help us/the team investigate your concern better

Note. Be sure to try and clear your cache and cookies.

Edited to add information.

~ Nikola

View solution in original post

Gio A · ‎03-15-2024

Hi Joanne,
I am facing the exact same issue, please help

Luiggi R · ‎03-16-2024

Hi Gio,

Could you please try the steps that Nikola shared in this thread? If the issue persists, please provide the details requested on Nikola's response as well so the team can investigate further.

~ Luiggi

Gio A · ‎03-16-2024

Chrome

Version 122.0.6261.129 (Official Build) (64-bit)
Windows 10 Home Single Language 64-bit (10.0, Build 19045)

Nick T · ‎03-15-2024

I'm having the same issue with most pages.

Chrome
Version 122.0.6261.129

Mac OS Monterey
12.7.2

Cachee and cookies cleared

Luiggi R · ‎03-16-2024

Hi Nick,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Mohammad A · ‎03-21-2024

I also faced a visual disturbance in my profile like all the friends who have sent messages. I use Google Chrome. I even cleared the Google Chrome cache, but it didn't help. I also used Microsoft Edge, but it didn't work. I ended up using Firefox. I prefer to use Google Chrome, but there is no visual disruption in Firefox, and the issue has been resolved. There is no problem with the root pages, but when we enter the sub-layers, the pages are visually disturbed. As you can see in the attached pictures, the visual difference between Firefox and Google Chrome is quite obvious.