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Carter's avatar
Carter B Community Member

I keep receiving emails that say I'm inactive…

For several weeks now, I've been getting emails from Upwork asking me to "come back" even though I've been logging in every day, submitting proposals, buying contacts, billing time to open jobs, and managing my account. I've chalked it up to some problem with a program error that's not evaluating active accounts correctly

 

Today I received an email saying my inactivity can adversely affect my Job Success Score.

 

Being inactive on the platform can lower your Job Success Score, and we don’t want that to happen! Come back, submit a proposal, and start building the relationships that can help build your freelance business.

 

I am submitting proposals routinely. I'm doing business as usual, hampered only by the endless need to log in anew every time I close my browser.

 

Can someone please get this corrected in the mailings and please confirm I'm not about to get clobbered for being "inactive?"

 

Thanks!

1 REPLY 1
Joanne's avatar
Joanne P Retired Team Member

Hi Carter,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork