I lost my Top Rated Plus badge after I left an exclusive membership with an agency.

[#1]

Hello guys, 

Unfortunately I am losing my business because I lost my Top Rated Plus badge. I was an exlusive member of an agency and I left from there. But it also removed my badges. I contacted to support and they said, I do have other upwork contracts eligible and must get the badge back in 24-48 hours. But the badges are still not there.

It is saying, "No account holds in the last 90 days" is not cleared. I never had any hold on my account. Can someone please guide me to follow a correct way for getting the badges back?

[#2]

Hi Sunny,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Hello Luiggi, 

I hope you are doing well!

Yes, I was talking to them. Suddenly they closed it again before I could send them a reply. I have done the verification they asked again and I want them to review it further and solve the issue.

Looking forward for your valuable response on this.

Thanks & regards!
Sunny Kumar

[#4]

Hi Sunny,

I can see that you recently submitted the required documents, which are under review. Please allow 1-3 days for the team to complete their review. Rest assured, they will assist you further. 

[#5]

Okay, thank you, Luiggi!

I'll wait!

[#6]

Hello Luiggi, 

I am still waiting and there is no update so far from them. Can you please help me here?