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smahony2003
Community Member

I need to report fraudulent activity on my account from a hacker who sent a false invoice

This cannot be resolved with the support AI. I changed my password and have 2F enabled and ended the dormant contract that the hacker accessed. They created a false invoice under my name and account which has since been refunded, but this is an unacceptable security breach that must be reported to human personnel. I cannot post these private documents here nor send through the support system. Thank you.

1 REPLY 1
ArjayM
Moderator
Moderator

Hi Samantha,

 

I'm sorry to learn about this disappointing and alarming experience. I can see that you've responded to the email notification the team sent you regarding the refund issue. Please allow our team time, and you will get an update on that email or the ticket linked to your case here once it's been thoroughly reviewed.

 

We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
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