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f_waithera
Community Member

I opened a ticket through the live chat support for contact but it's been 5 days without response

Why is the Upwork team taking such a long time before responding to customer support requests? I raised a ticket 5 days ago and they still did not solve my issue or even give me a reply that it's been assigned to an agent. I'm following up on a withdrawal transaction and it's a bit worrying whenever it takes this long without response. Maybe you can look into improving response time. Cheers!

ACCEPTED SOLUTION
aocumen
Community Manager
Community Manager

Hi Florence, 

I have followed up with the Customer Support Team and they will reach out to you through your support ticket to assist you further. 


~ Avery
Upwork

View solution in original post

2 REPLIES 2
aocumen
Community Manager
Community Manager

Hi Florence, 

I have followed up with the Customer Support Team and they will reach out to you through your support ticket to assist you further. 


~ Avery
Upwork
f_waithera
Community Member

Hey Avery, thanks for the update!

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