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Hala's avatar
Hala A Community Member

I wear a veil, how do I upload my profile picture with it on?

I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Hala,

 

To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.


If you would like to request a religious exemption for using a profile picture, please: 

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

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387 REPLIES 387
Martina's avatar
Martina P Community Member

Just upload a picture with veil like thousands of other freelancers. 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Saloua,

 

Thank you for reaching out to us. If you would like to request a religious exemption for using a profile picture, please click here. You will be asked what type of account you need help with and to describe your request. Please select the best option for your situation. If you’d like to speak to an agent, you can request that via the chatbot.


~ AJ
Upwork
Saloua's avatar
Saloua B Community Member

Thanks Annie Jane! Will do right away. 

 

Best,

Saloua

Saloua's avatar
Saloua B Community Member

Hi again Andrea,

 

Please can you tell me if I can pay the Upwork fees separately and then get paid by the client outside of Upwork? This would be exceptional. I will then leave Upwrok after that.

 

I am looking forward to hearing back from you.

Best,

Saloua

Martina's avatar
Martina P Community Member

That is not how this works. No, you can't do that. 

Fatima's avatar
Fatima K Community Member

Hello Upwork community

 

I am wearing a veil due to my religious beliefs. I request a religious exemption for using a profile picture. In my Id verification process, I talk to one support agent. She provided a link to submit a request for an issue. But there is no option to submit a request on that link. There is a chat icon below to get the support it is a chatbot, and it continuously sends this article to read https://support.upwork.com/hc/en-us/articles/360053305673. This is not the solution to my problem. Kindly help me regarding this. 

 

**edited for Community Guidelines**

 

Arjay's avatar
Arjay M Retired Team Member

Hi Fatima,

 

I have checked and I can confirm that your concern has been forwarded to the appropriate team for review and a support ticket has been created. Please allow our team time to review your case and you should be getting an update through the same ticket.

 

~ Arjay
Upwork
Fatima's avatar
Fatima K Community Member

Thank you, Arjay, for creating a support ticket for me. But I didn't get any response till now.

Atta-Ul's avatar
Atta-Ul M Community Member

Hey,

I have a question from honourable upwork team.

How I can get payment in pakistan and on which limit i can withdraw it??

tell me th payment methods please only for Pakistan

Andrea's avatar
Andrea G Community Manager

Hi Atta, payment method options can vary depending on your home country, but Upwork currently offers ACH Direct Deposits, Direct to Local Bank, Payoneer, PayPal and wire transfers. To see which payment methods are available to you, please log into your account, click on “Settings,” then “Get Paid,” and choose “Add Method”. All of your options will be listed there.

 

~Andrea
Sana's avatar
Sana K Community Member

Hi Avery,

I am new to upwork and i am craeting my profile on upwork but their is a restriction it is not allowed to proceed without uploading profile picture. Due to religious point of view i don't want to upload my picture. can i upload a pic in which my face is cover. Need assisstance.

 

Thanks,

Sana

Preston's avatar
Preston H Community Member

re: "Due to religious point of view i don't want to upload my picture. can i upload a pic in which my face is covered?"

 

Yes.

 

https://community.upwork.com/t5/Support/I-wear-a-veil-how-do-I-upload-my-profile-picture-with-it-on/...

Luiggi's avatar
Luiggi R Moderator

Hi Sana,

 

We'll be happy to provide an exemption for this. Could you please try uploading your profile picture one more time?

~ Luiggi
Hadiya's avatar
Hadiya J Community Member

Hi Luiggi

 

I am a Muslim freelancer and due to religions reasons I have started to wear a veil. Is there a way I can upload my profile picture in veil and continue working on Upwork?

 

Regards, 

Hadiya. 

Nikola's avatar
Nikola S Moderator

Hi Hadiya,

 

I would be happy to help. I checked and it looks like you should be able to upload a profile photo with the veil. Could you please try again to upload your profile photo with the veil and let us know if you experience any issues? 

 

~ Nikola
Yusra Idrees's avatar
Yusra Idrees P Community Member

Hey, i need religious exemption for my profile picture, kindly help before my account gets suspended 

Shamama's avatar
Shamama T Community Member

Hello 

 

I want to cover my face with a veil. I am Muslim, Upwork rejected my profile picture, what can i do now? Kindly allow me to cover my face.

 

Regards

Shamama Tul Umber

Nikola's avatar
Nikola S Moderator

Hi Shamama,

 

I would be happy to help. You should be able to upload a profile photo with the veil now. Could you please try again to upload your profile photo with the veil and let us know if you experience any issues? 

 

~ Nikola
Rabia's avatar
Rabia T Community Member

Greetings,

I would like to request a religious exemption for using a profile picture, as i’m Muslim. I have already provided the picture and CNIC for your verification.

Looking forward to your reply.

 

Regards

Rabia 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Rabia,

 

Thank you for reaching out to us. If you would like to request a religious exemption for using a profile picture, please click here. You will be asked what type of account you need help with and to describe your request. Please select the best option for your situation. If you’d like to speak to an agent, you can request that via the chatbot.


~ AJ
Upwork
Rabia's avatar
Rabia T Community Member

Subject: RELIGIOUS EXEMPTION

 

Hi Annie,

I have opened the request ticket, but it's been 2 days and I haven.t got any reply, Can you kindly help me in this matter?

 

Pradeep's avatar
Pradeep H Moderator

Hi Rabia,

 

Thank you for your message. Could you please try uploading your profile photo now?

 

Thank you,

Pradeep

Rabia's avatar
Rabia T Community Member

Yes, it worked. Thank you 

Yusra Idrees's avatar
Yusra Idrees P Community Member

Hey, I can't upload my photo due to religious purposes. I've messaged alot on community forums about it, even an agent. But have not received any reply, which is why they are also not verifying my identity. Kindly look into this before my account gets suspended, i really need help with this. 

 

 

 

Luiggi's avatar
Luiggi R Moderator

Hi Yusra,

 

I would be happy to help. You should be able to upload a profile photo with the veil now. Could you please try again to upload your profile photo and let us know if you experience any issues? 

~ Luiggi
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