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Hala's avatar
Hala A Community Member

I wear a veil, how do I upload my profile picture with it on?

I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Hala,

 

To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.


If you would like to request a religious exemption for using a profile picture, please: 

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

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391 REPLIES 391
Yusra Idrees's avatar
Yusra Idrees P Community Member

Hey, I can't upload my photo due to religious purposes. I've messaged alot on community forums about it, even an agent. But have not received any reply, which is why they are also not verifying my identity. Kindly look into this before my account gets suspended, i really need help with this. 

 

 

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Yusra,

 

I would be happy to help. You should be able to upload a profile photo with the veil now. Could you please try again to upload your profile photo and let us know if you experience any issues? 

~ Luiggi
Yusra Idrees's avatar
Yusra Idrees P Community Member

Hey, i do not think it is working, because upwork is refusing to accept my identity verification and emailed me saying that i have a profile picture that is covered which is why they are not verifying me. Kindly help before my account goes on hold.

 

Yusra Idrees's avatar
Yusra Idrees P Community Member

I have tried to request multiple times for identity verification, but its still not giving me verification. I am not getting both identity or visual verification. Visual verification is not showing option to try again. They have emailed me saying that my profile picture is covered which is why they are not giving me verification. About the profile picture , i requested for religious exemption and a community moderator helped me with it. But other than that, the support ticket i opened for religious exemption did not reply for many days.  So i do not know why they're not giving me verification due to the profile picture being in a veil. Kindly help, they will put my account on hold on 18 august and I'll lose a job, please please help urgently 

Arjay's avatar
Arjay M Retired Team Member

Hi Yusra Idrees,

 

I have reached out to the team handling your case and I'm pleased to inform you that your ID has been verified. You should be seeing the ID Verified badge on your profile as a confirmation.

 

~ Arjay
Upwork
Hamna's avatar
Hamna D Community Member

Hi,

I do veil for religious reasons, Upwork allowed to upload one when I first joined Upwork. Now I want to change my profile picture but I am scared Upwork won't allow me as they only allow face pictures.

Can someone tell me if is it fine if I change my display picture? The new one will be in the veil as well.

 

Regards,

Hamna D.

Andrea's avatar
Andrea G Community Manager

Hi Hamna,

 

Of course, you can update your profile picture and still use one with a veil! Please go ahead and do that, it should be accepted.

 

~Andrea
Hamna's avatar
Hamna D Community Member

Thank you so much:)

Mahnoor's avatar
Mahnoor A Community Member

I am a muslim and not allowed to uoad my picture on upwork profile. I can upload a picture in veil only. Please tell me how will it be approved. 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mahnoor,

 

While profile photos on Upwork must be an actual picture of you showing your full face, we do allow for certain exemptions. I've applied this exemption to your account as per your request. Could you please try uploading your profile picture one more time?

~ Luiggi
Shagufta's avatar
Shagufta M Community Member

Hello, Upwork support,

I am a Muslim girl and wear a veil that's why I don't want to show my face publically. I uploaded the picture due to Upwork policy but now I want to change my picture so that I can work properly on Upwork. 

Kindly allow me to change my picture. I am available if any verification is needed.

Thank you

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Shagufta,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Tanees's avatar
Tanees W Community Member

I wear a veil to cover my face and it is a religious practice. I have tried to upload picture in veil but it is not uploading. Please help me regarding it ?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Tanees,

 

Thank you for reaching out to us. You should be able to upload a profile photo with the veil now. Could you please try again to upload your profile photo and let us know if you experience any issues? 


~ AJ
Upwork
Sheeza's avatar
Sheeza S Community Member

Hi, Alexia,

I have received an email about the identity verification process. This is my Upwork profile

https://www.upwork.com/freelancers/~013426fdada26cdf69

I have changed my profile picture to one with the veil. It was my graduation ceremony picture during covid. I didn't have any idea it would be a mess later. I have not yet completed the process because I am currently working on a contract, I am afraid my contract will end over there. It is my first job and I don't want to lose it. The picture is mine but it's in the veil. Is it possible if they could do an identification process on the previous photo? Kindly help me out with this. I have also submitted a request but there has been no response yet. Please help me out.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Sheeza,

 

Thank you for reaching out to us. Upwork allows religious exemption when uploading profile pictures. Please let us know if you want to keep using the current picture that you have so we can apply the exemption. If you want to upload a different profile picture that's showing your face, you can proceed to change your profile picture by going to your profile and clicking on the pencil icon on your profile picture and uploading a new one.


~ AJ
Upwork
Sheeza's avatar
Sheeza S Community Member

Yes, I want to keep using but what about the visual verification process? I hope if I do that it will not hold my account. One more thing I am in the verification process I can not change the picture now. kindly guide me regarding this. If I keep the same photo my verification process will not fail. waiting for your response.

Avery's avatar
Avery O Community Manager

Hi Sheeza, 

I'm sorry for the delay. We have added an exemption to your profile that will allow you to upload a photo with you wearing a face covering. You can do this anytime you're ready. 

I hope this helps! Let us know if we can further assist you with anything!


~ Avery
Arfa's avatar
Arfa Z Community Member

I do a veil and due to religious reasons I can't show my face and upload my picture on upwork. what should I do?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Arfa,

 

Thank you for reaching out to us. We have added an exemption to your profile that will allow you to upload a photo with you wearing a face covering. You can do this anytime you're ready.

 

If you need further assistance, please let us know and we'll be here to help!


~ AJ
Upwork
Aimen's avatar
Aimen P Community Member

**Edited for Community Guidelines**

Andrea's avatar
Andrea G Community Manager

Hi Aimen,

 

The exemption has been applied! Could you please try updating your profile picture now?

 

~Andrea
Isha's avatar
Isha I Community Member

Hi, I have got my ID verified after uploading my profile picture. Now I wear veil and want to update my picture with a veil. Is it possible? Can it cause suspension of my account?

Arjay's avatar
Arjay M Retired Team Member

Hi Isha,

 

I have escalated your request to the appropriate team and one of the members will be assisting you further via a support ticket. Please allow our team time to review your account and you'll have the option to coordinate through this page once your ticket's been set up. Thank you!

 

~ Arjay
Upwork
Sadaf's avatar
Sadaf I Community Member

I would like to request a religious exemption for using a profile picture, as i’m a Muslim. Can someone help me out?