Solved: ID Verification - Page 7

Andrea G · ‎03-24-2022

I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?

Pradeep H · ‎03-24-2022

Hi Hala,

To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.

If you would like to request a religious exemption for using a profile picture, please:

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

~Andrea

View solution in original post

Luiggi R · ‎08-05-2023

Hi Amna,

Thanks for reaching out. An exemption has been applied to your account so you can upload your picture. Can you try uploading your picture again? Don't hesitate to let us know if you need further assistance.

~ Luiggi

Seema S · ‎08-05-2023

Hi, I upload a picture on Upwork in a veil and also proceed with all steps to verify my account e.g. ID doc and actual face visualization yesterday but today I get an email to update my picture. I can't upload a picture of myself because of religious purposes. I also contacted the support but I only have left with one day for my verification. I don't want my account to be on hold. I would love it if someone could help me. Thanks.

Luiggi R · ‎08-05-2023

Hi Seema,

Thanks for reaching out regarding your profile photo. An exemption has been applied to your account, so you can upload the photo you want. Can you try doing that again? Let us know if you face any issues.

~ Luiggi

Seema S · ‎08-05-2023

Hi Luiggi, Thank you so much I get an email and also I can see the verification badge on my profile. Just wanted to ask that should I update my profile picture again? as I want to go with the previous one. As my ID was verified can I keep using the existing picture without changing it?

Luiggi R · ‎08-05-2023

You can keep the profile picture you currently have, Seema. If you decide to change it again, you can do so as well.

~ Luiggi

Seema S · ‎08-06-2023

Okay, Thank you for the support. I was really surprised about the quick response from the Upwork team and my issue was resolved within hours. Really glad to be a part of this platform.
-Seema

Shrabonti A · ‎08-09-2023

I am a muslim and i need to cover my face with veil. Please help me with this

Annie Jane B · ‎08-09-2023

Hi Shrabonit,

Thanks for reaching out regarding your profile photo. An exemption has been applied to your account, so you can upload the photo you want. Can you please try uploading your chosen photo now? Let us know if you face any issues.

~ AJ

Abroo G · ‎08-10-2023

Hi,

I can't verify my profile as I haven't uploaded my face pic due to religious reasons as I carry a face veil (niqab). Can I upload a foto with face veil on?

Luiggi R · ‎08-10-2023

Hi Abroo,

Would you please try uploading your photo again now? An exemption has been applied to your profile, and you should be able to upload it.

~ Luiggi

Abroo G · ‎08-13-2023

I have been able to do it, thanks a lot!!!

Jazakallah

Maryam B · ‎08-12-2023

As a Muslim girl I cant upload open face profile image or intro videos, can I wear hijab?

I am very experienced in my job skills and I want to offer my services at upwork, I do have some clients , and I want to shift them at upwork.

Let me know , if Upwork can help.

Annie Jane B · ‎08-12-2023

Hi Maryam,

Thank you for reaching out to us. Could you please try uploading your chosen photo now? Let us know if you face any issues.

~ AJ

Anoodh S · ‎08-18-2023

Hi I am Anoodh Shajahan. I have been trying to upload my profile picture bit its not happening. What should i do?

Joanne P · ‎08-19-2023

Hi Anoodh,

I checked your account and saw that you already uploaded a profile photo. Are you trying to change your profile photo? Did you see any error when you tried to upload your profile photo?

~ Joanne

Amnah A · ‎09-18-2023

Please guide me how to upload my profile picture if i am wearing a veil due to religiuos reasons.

Mahra A · ‎09-21-2023

I hope this message finds you well. I wanted to discuss a matter regarding the inclusion of my photo. For personal and religious reasons, I have chosen not to include my photo. I hope you can understand and respect my decision in this regard.

I appreciate your assistance and understanding on this matter.

Thank you for your attention.

Annie Jane B · ‎09-21-2023

Hi Mahra,

Thank you for reaching out to us. Could you please try uploading your chosen photo now? Let us know if you face any issues.

~ AJ

Mahra A · ‎09-22-2023

I am unable to upload any pictures. Is there an opportunity for me to work on upwork without including a photo?

Arjay M · ‎09-22-2023

Hi Mahra,

Thank you for reaching out to us and reporting this. As a freelancer, it is necessary for you to have a profile picture, and it has to accurately represent who you are; it obviously shouldn't be a photo of a place, a design, an object, or someone or something else (also, misrepresenting who you are, goes against our Terms of Service.)

Could you please share more about the issue you're experiencing when uploading a profile picture so we can assist you accordingly? In the meantime, you may want to check this help article for more details on choosing a good profile picture.

~ Arjay

Saima S · ‎09-25-2023

Hi andrea!

I also want to upload a profile picture with a veil. But I am unable to do so.

Annie Jane B · ‎09-26-2023

Hi Saima,

Thank you for reaching out to us. Could you please try uploading your chosen photo now? Let us know if you face any issues.

~ AJ

Saima S · ‎09-26-2023

Please guide me how to upload my profile picture if i am wearing a veil due to religiuos reasons.

NikolaS N · ‎09-26-2023

Hi Saima,

Thank you for reaching out to us. I checked and it looks like you were able to upload your profile photo with veil. Could you please clarify if you need further assistance?

~ Nikola

Saima S · ‎09-26-2023

Is there any other problem i have to be face in future? For my profile
picture?

I wear a veil, how do I upload my profile picture with it on?