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Hala's avatar
Hala A Community Member

I wear a veil, how do I upload my profile picture with it on?

I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Hala,

 

To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.


If you would like to request a religious exemption for using a profile picture, please: 

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

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391 REPLIES 391
Andrea's avatar
Andrea G Community Manager

Hi Sadaf,

While profile photos on Upwork must be an actual picture of you showing your full face, we do allow for certain exemptions including religious reasons I've applied this exemption to your account as per your request. Could you please try uploading your profile picture one more time?

 

~Andrea
Samia's avatar
Samia Z Community Member

Hi Thank you very much for detailed reponse.  I am facing problem in uploading profile picture in veil. 

Sure, i will follow each guideline. 

regards

Samia

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Samia,

 

The exemption has been applied! Could you please try updating your profile picture now?


~ AJ
Upwork
Samia's avatar
Samia Z Community Member

Iam new to Upwork. I need help in uploading profile picture because i can't upload real profile picture. Please help me in this regard. Your help would be highly appreciated. 

Thanks in advance.

Best Regards

samia

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Samia,

 

Thank you for reaching out. I see that you created a ticket for this and have been assisted already by our team. You can already upload a profile picture now as the exemption has been placed for you. Please feel free to reach out if you need further assistance.


~ AJ
Upwork
Samia's avatar
Samia Z Community Member

Yes problem has been resolved. Thanks

Regards

Samia

Dina's avatar
Dina Z Community Member

Good evening,

I am contacting you regarding the profile picture. I am unable for religious reasons to put my face on the profile picture.

I can't find a way to request it, could you help me out and send me the link or however I am supposed to request it.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Dina,

 

Can you please try uploading your profile photo now? Don't hesitate to let us know if you need further assistance.

~ Luiggi
Nadia's avatar
Nadia F Community Member

My profile picture is in veil and upwork not verify my picture..please reslove this issue

Konstantinos's avatar
Konstantinos A Community Member

You better contact support about this. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Nadia,

 

I checked and it looks like your account has already been accepted. You should be able to send proposals to jobs on the general marketplace. Please make sure you check the resources in this post to help you get started.

 

Thank you,

Pradeep

Zainab's avatar
Zainab M Community Member

I have started to veil in accordance with my religion, how do I change my profile picture with it on as it shows that it does not meet the Upwork requirements?

Andrea's avatar
Andrea G Community Manager

Hi Zainab,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Amarah's avatar
Amarah T Community Member

Hi!

As I want to work as a freelancer on Upwork but due to religious purposes, I want to upload my profile picture with a covered face, if you please help me out in this regard,

Thanking you in advance

Arjay's avatar
Arjay M Retired Team Member

Hi Amarah,

 

Thank you for reaching out to us. We have added a religious exemption to your profile. You can try again and you should now be able to upload a profile photo that covers your face. Let us know if you need further assistance.

 

 

~ Arjay
Upwork
Gamila's avatar
Gamila E Community Member

Upwork not allowing me to upload my picture in the niqab. I belong to Egypt and I am a Muslim. *Edited for community guidelines* please allow me to wear the niqab

Pradeep's avatar
Pradeep H Retired Team Member

Hi Gamila,

 

Thank you for your message. Could you please try uploading your profile picture in the niqab now? 

 

Thank you,

Pradeep

Areeba's avatar
Areeba W Community Member

My account has been temporarily suspended because my picture does not meet the requirements. 
I have gotten a ticket and asked for support but still. 
I need religious exemption on my profile because I observe veil as part of my religious beliefs. I have submitted a selfie and verified my identity through video call but I am not comfortable uploading my public profile picture without veil.

please help.

Nikola's avatar
Nikola S Retiring Moderator

Hi Areeba,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Rooj's avatar
Rooj S Community Member

Hi, i also want to apply for religious exemption for my profile picture as i dont want to show my face due to religious reason. I have tried to contact support but i am unable to. Can you help in this regard?

 

Arjay's avatar
Arjay M Retired Team Member

Hi Rooj,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your profile photo concerns.

 

~ Arjay
Upwork
Cynthia's avatar
Cynthia C Community Member

Hello, 

I wear the niqab and I was told to send support a message to explain to them my situation. The thing is, I have no idea where to send the message. I am of course new to Upwork. Can someone please assist me so that I can get started? Thanks in advance!

Nikola's avatar
Nikola S Retiring Moderator

Hi Cynthia,

 

Thank you for reaching out to us. Can you please try uploading your profile photo now?

 

~ Nikola
Cynthia's avatar
Cynthia C Community Member

Thank you for your response. Yes, I uploaded it a little while ago. Is there something else I need to do? 

 

Cynthia 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Cynthia,

 

There's nothing else you need to do, your profile photo should be updated.

~ Luiggi