Mar 24, 2022 08:00:11 AM Edited Apr 12, 2022 07:55:53 PM by Andrea G
I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?
Solved! Go to Solution.
Mar 24, 2022 08:48:39 AM Edited Jan 13, 2024 05:30:57 AM by Pradeep H
Hi Hala,
To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.
If you would like to request a religious exemption for using a profile picture, please:
Apr 12, 2024 03:24:42 AM by Pradeep H
Hi Hiba,
Thank you for your message. Could you please try uploading your real photo with Hijab now? Feel free to message us if you need further assistance.
- Pradeep
Apr 12, 2024 02:55:57 PM by Hiba H
Hi Pradeep,
Thanks for your quick response.
Upwork needs my verification again. For this verification, do I need to take my selfie in hijab or without hijab?
And I have one more question. My name on my national ID is only "Hiba" but as Upworks needs a freelancer's second name so I put my father's name in the second name because I always use my father/guardian's name as my second name like "Hiba Yaqoob". Please help me! on this.
Hiba Yaqoob
Jul 28, 2024 04:44:31 AM by Farwa F
Hi
Need assistance!
I've uploaded my picture with veil on my face .but Upwork required my face selfie for verification.
Can you please award me an exemption in this regard.
Awaiting response!
Apr 30, 2022 08:24:14 AM by Hira I
Due to religious obligations, i want to upload a profile picture with a veil. But i'm unable to do so. How can i put my picture with a veil on upwork?
Apr 30, 2022 12:23:18 PM by NikolaS N
Hi Hira,
Thank you for reaching out to us. I shared your request with our team and your profile picture with veil is now approved. Could you please clarify if you need further assistance?
May 29, 2022 09:00:57 AM by Arisha K
Hi there, due to religious obligations, I want to upload a profile picture with a veil. But I am unable to do so. How can I put my picture with a veil on Upwork?
May 29, 2022 10:27:44 AM by Andrea G
Hi Arisha,
Could you please try uploading your picture with a veil now?
Jun 10, 2022 03:19:02 AM by Hadiya J
Hi,
This is Hadiya Javed, I joined upwork in 2021 and got my ID verified after uploading my profile picture. Now I wear veil and I tried t to update my picture with a veil, but it got rejected. Is there a way I can put a picture in veil?
Thanks.
Jun 10, 2022 05:34:39 AM by Andrea G
Hi Hadiya,
Could you please try uploading your picture one more time?
Jun 19, 2022 01:43:44 AM by Hira W
Hi, I need help.
Due to religious obligations, I want to use my veiled profile picture on my Upwork account but that is not uploading. Recently, I got to know that Upwork allows veiled profile pictures but I am still struggling with the same issue. I had created my account in 2020 but since then didn't use it because of this hindrance. I have hidden my profile due to the inability to upload my veiled profile picture so could never bid on any project even though my profile is almost complete. Please help me solve this problem. Thanks
Jun 19, 2022 05:18:22 AM by Annie Jane B
Hi Hira,
Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Jun 19, 2022 08:41:13 AM by Hira W
I am a Muslim so cannot upload a profile picture which shows my face as I cover my face with a veil. Please help me regarding that.
Jun 19, 2022 09:34:59 AM by Andrea G
Hi Hira,
We'll be happy to provide an exemption for this. Could you please try uploading your profile picture one more time?
Jun 19, 2022 11:38:28 PM by Maliha A
Hi,
I have my own picture set as a profile picture with my face covered (due to my religious beliefs). During ID verification, I got a notification that my profile picture doesn't match the selfie and asked to update the profile picture according to Upwork's policies. Please help me in this regard to complete ID verification process successfully.
Jun 20, 2022 01:04:47 AM by Pradeep H
Hi Maliha,
Thank you for your message. Could you please try uploading your photo now?
Thank you,
Pradeep
Jun 20, 2022 01:10:28 AM by Maliha A
It has been resolved and my ID is now verified. Thank you for the assistance, Mr. Pradeep.
Jun 20, 2022 02:44:10 AM by Pradeep H
Glad to hear that, Maliha. Feel free to reach us if you need any other assistance.
Thank you,
Pradeep
Aug 12, 2022 12:47:46 PM by Yusra Idrees P
Hey, i want to havw religious exemption for my profile picture before my account gets suspended. Kindly help
Jul 28, 2024 03:01:38 AM by Farwa F
Hi
I've uploaded my picture with veil.how should I proceed further as it requires selfie identification .
Kindly help.
Jul 14, 2022 08:03:17 AM Edited Jul 14, 2022 08:03:42 AM by Saloua B
Hi,
I have recently joined the Upwork community, but without putting a profile picture showing my face (I only put a logo). For personal reasons, I do not wish to share my picture online.
In the meantime I have worked for a client and have completed the contract. I have received a notification letting me know that I should verify my identity, which I did. However, I have received a message telling me that I have to update my profile picture and that, "Until this is fixed, your profile and/or proposals may not be visible to some clients, and you may not be able to complete identity verification.".
Sadly, I will I thus leave Upwork -which is a shame because I find it useful. My question is will I get paid for the contract I have worked for? I should receive 180$.
Best,
Saloua
Jul 14, 2022 08:33:11 AM by Martina P
But you knew it was a requirement by upwork that you upload a picture of yourself. You should not have used it if you are unwilling to abide by the rules. I don't think you will be able to access the payment since your account will be suspended if you don't do the verification.
Jul 14, 2022 09:12:58 AM by Andrea G
Hi Saloua,
Could I ask the reason why you don't wish to include a picture of yourself? We can make exceptions for religious reasons, for example. Other than that, without a profile photo that meets our guidelines, you will not be able to use Upwork as we need to know you are who you say you are. Plus, clients tell us a profile photo is critical to trusting that a freelancer is running a professional freelance business. Regarding the Identity Verification request, if you don't complete it and a hold is placed on your account, you will not be able to withdraw funds.
Jul 15, 2022 03:09:55 AM Edited Jul 15, 2022 03:11:47 AM by Saloua B
Hi Andrea and thanks for your answer. It is indeed for religious reasons (I am wearing a veil). I understand clients prefer freelancers with a photo, but I did not think this would be a requirement for having an account -that's a pity. Is there any way I can get my payment?