I wear a veil, how do I upload my profile picture with it on?

[#1]

I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?

[#2]

https://community.upwork.com/t5/New-to-Upwork/I-wear-a-veil-how-do-I-upload-my-profile-picture-with-...

[#3 · Accepted solution]

Hi Hala,

To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.

If you would like to request a religious exemption for using a profile picture, please: 

1. Please visit Contact Support and click the ‘Chat with Upwork' button.
2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

[#4]

Hi Andrea,

I have problem with changing my profile picture. I am a muslim woman and I wear a niqab (veil) to cover my face due to religious obligations. I have tried to upload my picture with niqab as my profile picture but Upwork did not let me change it. I also have sent a ticket to Get Support but no reply so far.

Today I saw :exclamation_mark:️After review, we have determined that your profile picture does not meet Upwork requirements. Update your photo.

I immediately uploaded my photo, but Upwork has not approved it either. My profile picture still shows my logo as my profile picture. Then I received an email asking me to update my profile picture. What shall I do now?

FYI, my contract has started and I have been working. My husband and I work for a company in China through Upwork.

Please assist me in this regard.

Thank you.

~Hasna

[#5]

Hi Hasna,

I would be happy to help. I checked and you should now be able to upload a profile photo with the veil. Could you please try again to upload your profile photo with the veil and let us know if you experience any issues?

[#6]

Hi Luiggi,

I have changed it but then I saw Action required: Verify your identity by 12/14/2022 UTC to continue winning jobs on Upwork. Get started. after I re-uploaded my ID card to fulfill Upwork's request by one of the Upwork team.

Please assist me. Thank you.

~Hasna

[#7]

Hi Hasna

Thank you for your message. Our team is reviewing your ID and will update your account within 1-3 business days.

Thank you,

Pradeep

[#8]

Hi Pradeep,

Thank you for your reply.

For your information, I have verified my identity since December 7 and I have been waiting to get ID: Verified badge on my profile.

~Hasna

[#9]

Hi Hasna,

Thank you for your message. I checked your account and I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[#10]

Hi Pradeep,

Thank you very much for your assistance in this matter.

~Hasna

[#11]

Hi Pradeep, I have the same issue please solve this as early as possible for me too.

[#12]

Hi Bisma,

I've applied the exemption to your account that would allow you to upload your preferred profile photo. Could you please try uploading your profile picture one more time? Don't hesitate to let us know if you need further assistance. 

[#13]

Hi Luiggir

Hope you are doing well!

I want to use my picture with veil or any logo. My account is verified but I am unable to change my profile. 

Kindly resolve this issue ASAP.

Thank You 

[#14]

Hi Faiza,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#15]

Hi Pradeep!

Thanks for your response on previous query.

Though I've been able to upload my profile picture with veil.

I'm still  facing an issue regarding verification.

As my selfie verification get failed each time.(although the selfie picture was the same as that in profile picture)

Kindly assist me to resolve this issue.

Regards 

[#16]

Hi Farwa,

Thank you for your follow-up message. I checked with our team, and it looks like you need to complete the verification process again to remove limitations. Could you please try again here by starting a chat for video verification instead of taking a selfie? Let us know if you need further assistance.

[#17]

Hi Pradeep,

I'm Sarah. I am new to Upwork and need help with my profile picture. As an Islamic girl I can't show my face for religious reasons. Can you assist with requesting a religious exemption?

Best regards,
Sarah

[#18]

Hi Sarah,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#19]

Hi there, I also want to upload a profile picture with a veil. But I am unable to do so.

[#20]

Hi Naila,

I certainly understand your concern and we appreciate you reaching out here in the Community for your request. You should now be able to upload a profile photo with a veil. Could you please try uploading your preferred profile photo? Let us know if you still need further assistance.

[#21]

Hi, there seems to be a problem with the bot it is not giving me the option of additional help.

I am an islamic girl i didn't knew about religious exemption so i had to upload my picture with an uncovered face.But now can you add religious exemption to my id so i can upload a picture with a veil?

regards,

Iqra Ejaz

[#22]

Hi Iqra,

I've applied this exemption to your account as per your request. Could you please try uploading your profile picture with a veil now?

- Pradeep

[#23]

Hi Andrea,

I am faced with the same issue. Can you resolve this for me?

Thank you.

[#24]

Hi Wazeera,

Please try updating your profile photo now and let us know if you face any challenges. 

- Pradeep

[#25]

Hi, community, 

Please help me.
My profile is in hijab because it is my religious duty, but Upwork needed my selfie and I did it after some time they rejected it and said "Your profile picture doesn't meet Upwork requirements".

Please can anyone apply for the exemption in my Upwork profile? so I can approvapprovecount ASÀP.

Best,

Hiba