Mar 24, 2022 08:00:11 AM Edited Apr 12, 2022 07:55:53 PM by Andrea G
I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?
Solved! Go to Solution.
Mar 24, 2022 08:48:39 AM Edited Jan 13, 2024 05:30:57 AM by Pradeep H
Hi Hala,
To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.
If you would like to request a religious exemption for using a profile picture, please:
Mar 24, 2022 08:48:39 AM Edited Jan 13, 2024 05:30:57 AM by Pradeep H
Hi Hala,
To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.
If you would like to request a religious exemption for using a profile picture, please:
Dec 10, 2022 01:50:04 PM by Hasna H
Hi Andrea,
I have problem with changing my profile picture. I am a muslim woman and I wear a niqab (veil) to cover my face due to religious obligations. I have tried to upload my picture with niqab as my profile picture but Upwork did not let me change it. I also have sent a ticket to Get Support but no reply so far.
Today I saw :exclamation_mark:️After review, we have determined that your profile picture does not meet Upwork requirements. Update your photo.
I immediately uploaded my photo, but Upwork has not approved it either. My profile picture still shows my logo as my profile picture. Then I received an email asking me to update my profile picture. What shall I do now?
FYI, my contract has started and I have been working. My husband and I work for a company in China through Upwork.
Please assist me in this regard.
Thank you.
~Hasna
Dec 10, 2022 02:15:25 PM by Luiggi R
Hi Hasna,
I would be happy to help. I checked and you should now be able to upload a profile photo with the veil. Could you please try again to upload your profile photo with the veil and let us know if you experience any issues?
Dec 10, 2022 09:16:54 PM by Pradeep H
Hi Hasna
Thank you for your message. Our team is reviewing your ID and will update your account within 1-3 business days.
Thank you,
Pradeep
Dec 10, 2022 11:23:40 PM by Hasna H
Hi Pradeep,
Thank you for your reply.
For your information, I have verified my identity since December 7 and I have been waiting to get ID: Verified badge on my profile.
~Hasna
Dec 11, 2022 07:35:08 PM by Pradeep H
Hi Hasna,
Thank you for your message. I checked your account and I am pleased to inform you that your account is verified now.
Thank you,
Pradeep
Dec 12, 2022 12:18:15 PM by Hasna H
May 12, 2024 03:40:13 AM by Bisma S
Hi Pradeep, I have the same issue please solve this as early as possible for me too.
May 12, 2024 04:16:55 AM by Luiggi R
Hi Bisma,
Aug 5, 2024 11:22:57 PM by Faiza S
Hi Luiggir
Hope you are doing well!
I want to use my picture with veil or any logo. My account is verified but I am unable to change my profile.
Kindly resolve this issue ASAP.
Thank You
Aug 6, 2024 02:19:31 AM by Farwa F
Hi Pradeep!
Thanks for your response on previous query.
Though I've been able to upload my profile picture with veil.
I'm still facing an issue regarding verification.
As my selfie verification get failed each time.(although the selfie picture was the same as that in profile picture)
Kindly assist me to resolve this issue.
Regards
Aug 6, 2024 08:21:11 AM by Ronna P
Hi Farwa,
Thank you for your follow-up message. I checked with our team, and it looks like you need to complete the verification process again to remove limitations. Could you please try again here by starting a chat for video verification instead of taking a selfie? Let us know if you need further assistance.
Aug 27, 2024 12:15:09 AM by Sarah S
Hi Pradeep,
I'm Sarah. I am new to Upwork and need help with my profile picture. As an Islamic girl I can't show my face for religious reasons. Can you assist with requesting a religious exemption?
Best regards,
Sarah
Oct 24, 2024 05:19:53 AM by Zainab A
Hi Luiggi,
I hope you'de be doing well. I too am facing an issue in verifying my ID as I prefer to cover my face due to religious obligation. It would really nice of you if you would help me out in this regard.
I have attached a screenshot of the prompts I am getting on my account.
Best Regards,
Zainab Abrar
Mar 10, 2023 02:55:49 PM by Naila Y
Hi there, I also want to upload a profile picture with a veil. But I am unable to do so.
Mar 10, 2023 04:07:13 PM by Arjay M
Hi Naila,
I certainly understand your concern and we appreciate you reaching out here in the Community for your request. You should now be able to upload a profile photo with a veil. Could you please try uploading your preferred profile photo? Let us know if you still need further assistance.
Feb 1, 2024 12:44:21 AM by Iqra E
Hi, there seems to be a problem with the bot it is not giving me the option of additional help.
I am an islamic girl i didn't knew about religious exemption so i had to upload my picture with an uncovered face.But now can you add religious exemption to my id so i can upload a picture with a veil?
regards,
Iqra Ejaz
Feb 1, 2024 03:38:38 AM by Pradeep H
Hi Iqra,
I've applied this exemption to your account as per your request. Could you please try uploading your profile picture with a veil now?
- Pradeep
Oct 27, 2024 01:05:59 AM by Zainab A
Hi Pradeep,
I faced an issue due to covering my face which resulted in my account being suspended. As my freelance careers matters alot to me i had no choice but to chnage the pic. Although my ID has now been verified after changing the pic and suspension has been removed .But I would really appreciate if the expemtion was applied to my account and i can upload a pic with my face covered.
Regards,
Zainab Abrar
Mar 25, 2024 10:51:28 PM Edited Mar 25, 2024 10:51:51 PM by Wazeera S
Hi Andrea,
I am faced with the same issue. Can you resolve this for me?
Thank you.