I would like to ask Upwork support team for assistance.

[#1]

Dear Upwork Support Team,
I received an hourly quote for a project from a client today, but I was unable to accept it. Please contact Support. I have attached the image.
I look forward to hearing from you.
Thank you.
Marko

[#2 · Accepted solution]

Hi Marko,

Thanks for reaching out! I understand that you are excited to start working with your client. Unfortunately, if there's an issue with your client's account, you won't be able to accept the offer. Please ask your client to work directly with our team so that their account limitation will be lifted.